Freedom Ford

Could have been better I love the way Freedom Ford has set up their service department. It's easy to access, their reports and information are clear and easy to understand I love the way Freedom Ford has set up their service department. It's easy to access, their reports and information are clear and easy to understand and the customer service rep always takes time to review and explain the whys of what was done and what is recommended. However, I had my winter tires installed as part of a maintenance package and two days later, my tire pressure system was flashing with 'low tire pressure'. Drove my car back to Freedom Ford service and the tech advised me that all four of my tires had low pressure, probably because the first tech had simply installed the tires without checking the pressure. Not impressed. More

First time I had to book in a vehicle for a recall notice. First time dealing with a Forddealer for service. Great experience. Easy to book. Polite and friendly I had to book in a vehicle for a recall notice. First time dealing with a Forddealer for service. Great experience. Easy to book. Polite and friendly - even at 7 am! No pressure to to do recommended items. And a call as soon as it was finished. Can't ask for more than that. More

Best of the best! Jay Janda is awesome! He went up and beyond what I expected. He also accommodated my requests without hesitations. I will definitely getting my next F Jay Janda is awesome! He went up and beyond what I expected. He also accommodated my requests without hesitations. I will definitely getting my next Ford from him. Kristen is also awesome. She made us feel like a family and not just someone who wants to take your money. Haha! She guided us things that we need and dont really need. More

good service for a good price was dealing with this company since 1965 was then called Shirley Ford when I purchased my first new vehicle got good service and through the years and was dealing with this company since 1965 was then called Shirley Ford when I purchased my first new vehicle got good service and through the years and numerous other new vehicles Iam still getting good service thank you freedom ford More

Upselling fiasco by Garage but the Service Lady was great. Have a stuck button on my Computer consul from dirt. This changed into a diagnosis of computer board replacement and reprogramming. The good news was Have a stuck button on my Computer consul from dirt. This changed into a diagnosis of computer board replacement and reprogramming. The good news was it only cost me 50$ to tell me the button was stuck. I would have gladly paid for them to take the cowling off to clean the dirt out but alas I get to do it myself. More

Oil Change Lisa has always been pleasant, professional and courteous to deal with. I recommend a raise for being a loyal FF employee. If you have any questions Lisa has always been pleasant, professional and courteous to deal with. I recommend a raise for being a loyal FF employee. If you have any questions or want to get my professional opinion please call Mark @ 780.926.7579. More

Factory Recall and Blower I took my 2008 Ford Escape in for the recall on the power steering and also requested to have the fan or blower repaired. I had arrived Tuesday morni I took my 2008 Ford Escape in for the recall on the power steering and also requested to have the fan or blower repaired. I had arrived Tuesday morning and requested an appointment. It was arranged for Wednesday morning at 9:30. I then arrived later Tuesday evening to drop off the car. They claimed in the service area I had no appointment. However Carrie was able to arrange it. I then received a call from the service advisor Wednesday morning to let me know that it would cost about $165 for the part. When I went to pickup the car I was given a bill for$318.63. As there was also a diagnostic and labor for 239.98. I was able to google the procedure and it gave an explanation of how to replace the resistor. My wife and I had bought a car at this dealership last summer.. However, I do not feel I could endorse this dealership if this is how the charges are made in the service department. Dean Birch More

Good service great help Just wanted to say that my problem has been solved and they did go above and beyond to fix everything that I needed fixed and it was good to deal with Just wanted to say that my problem has been solved and they did go above and beyond to fix everything that I needed fixed and it was good to deal with Clarence in service More

Tires exchanged in under an hour I always find the service department offered god service and friendly associates. My tires were changed in a hour . I found the wIting room comfortabl I always find the service department offered god service and friendly associates. My tires were changed in a hour . I found the wIting room comfortable and liked the coffee and time went quite quickly. More