Freedom Ford

GREAT JOB Roxanne and the deal ship fit me in at the last moment, which help find the issue with my Edge, Roxanne always has a smile on her face and friendly, a Roxanne and the deal ship fit me in at the last moment, which help find the issue with my Edge, Roxanne always has a smile on her face and friendly, and very professional, also the sales staff are friendly. I will definitely recommend Freedom Ford to my friends More

Great service as usual Just in for summer tire swap and an oil change. As usual everything went smooth. Lisa is great to deal with, never any problems, always pleasant and Just in for summer tire swap and an oil change. As usual everything went smooth. Lisa is great to deal with, never any problems, always pleasant and easy to deal with. More

Lisa's Professionalism Shows Lisa has been with Freedom for several years and has moved up in the organisation, which is a testimonial in itself. Always friendly and knowledgeable Lisa has been with Freedom for several years and has moved up in the organisation, which is a testimonial in itself. Always friendly and knowledgeable. I am a regular customer at Freedom because of the great work they do and that they value my business. Thanks ! More

Moonroof Issue Brought my F150 in to deal with a rattle in moonroof. The service was amazing and after a week the rattle is still gone. Thanks to Roxanne and Blair Brought my F150 in to deal with a rattle in moonroof. The service was amazing and after a week the rattle is still gone. Thanks to Roxanne and Blair and who ever worked on the truck. Excellent service. More

Remove winter tires and oil change. Always a pleasant experience. Professional and efficient handling of the service with a thorough inspection and recommendations concerning what needs Always a pleasant experience. Professional and efficient handling of the service with a thorough inspection and recommendations concerning what needs to be done.My vehicles are always ready when or before the time they were scheduled. More

Take no for an answer I was in this dealership for maintenance on my F150. There is almost an unwritten law that you see in dealerships if the customer is sitting there and I was in this dealership for maintenance on my F150. There is almost an unwritten law that you see in dealerships if the customer is sitting there and not wander the floor, they are happy with what they have. But when they hit the floor in the boredom of waiting and start looking at things then you have the chance to talk to them and see if they are looking for an upgrade. It happened to me when I was there, it was not pushy sales and had a decent conversation with the sales rep. Not Dhiraj. He came into the waiting area and asked if I was in for service. Silly me... I thought my truck was done. So I responded with excitement that yes I was. Well, then the sales inquiry started. Being polite I answered his questions about my payments, interest and km on my truck. After he started to tell me all the deals they had on the 2017, I told him I liked my truck and I was not interested. He wanted to know why, so I shared with him that I just got the truck and I like it, although used it was still new to me. He then tried to push me and say he could save me money etc etc. I politely declined. He then proceeded to pull up a chair beside me and ask why I did not want to save money. I had enough and said I do not want to trade in my truck and that I was already dealing with someone here (which was true, I have met him early in the day and was very polite and took no the first time, yet continued to share with me what was new in the 2017 line and to keep that in mind when I do/if decide. I thanked him and asked for his card) and I would be dealing with them in the future. That STILL was not enough, he wanted to know the name of the person and why they were not saving me money. I shared the name and now he wanted to take me to him to make sure I was buying a truck and the two of them would save me money. Finally, I said I was not interested and got up and left. Talk about giving sales guys a bad name. The rest of my experience, with the exception of the long wait, was pleasant. The service department, Cori, I dealt with were very helpful and accommodating. More

Happy Customer I purchased my vehicle and have my vehicle serviced with you, I am so happy with the purchase and service Blair is excellent with customer service. I purchased my vehicle and have my vehicle serviced with you, I am so happy with the purchase and service Blair is excellent with customer service. More

Service & new tires I had a very pleasant & informative experiences, Roxanne is a happy bubble person new what was going on at all times. Thanks again Roxann see in the n I had a very pleasant & informative experiences, Roxanne is a happy bubble person new what was going on at all times. Thanks again Roxann see in the near future Stuart.T More

Got a good deal Had a problem with getting mud flaps included in deal (my fault for not catching it) sales men stood up and got the mud flaps as part of the deal. ver Had a problem with getting mud flaps included in deal (my fault for not catching it) sales men stood up and got the mud flaps as part of the deal. very happy More

My new favorite person After having terrible experiences at 3 other Ford dealerships and my vehicle not being fixed at all I was referred to Roxanne by a close friend. She After having terrible experiences at 3 other Ford dealerships and my vehicle not being fixed at all I was referred to Roxanne by a close friend. She returned my call fast and we had set up an appointment for me to bring in my 2013 escape. She was a pleasure to deal with from the very start. Fast and efficient and accommodating. My car was there for 3 days and she kept me posted all along the way. Every time she called she was in a good mood and understood where I was coming from. I knew I was in good hands and felt very cared for. I can't even put in to words the kind of person she is. I will continue to buy Fords just to deal with her. She has legitimately restored my faith in dealership service. More