Freedom Ford

Very Poor Policies I bought a used 2013 F150 xlt from Freedom.I did so as I assumed{wrong} that FORD would dot there I's and Cross there T's before selling a vehicle to I bought a used 2013 F150 xlt from Freedom.I did so as I assumed{wrong} that FORD would dot there I's and Cross there T's before selling a vehicle to a customer.Ive proudly drive a Ford truck is my first in 1989 and Bragged often about Ford.This experience has diminished that greatly,Thanks for that ! After driving and monitoring my gas mileage for 2 months I came to the obvious conclusion that 19.5L/100KM was completely out of sync for this ecoboost after alot of research.I took back the truck to FREEDOM and they agreed to pay for a pc check.Found out it was in need of an update! They couldnt tell me what it was for and it would cost me $149 plus almost $20 in shop fee;s{to hook a cable to the cpu? and update? } shop fee's?? . Just because you can doesnt mean ou always should !! Why was I not notified the truck needed and update I asked and the reply was because we are not required to check for "uodate" before selling. Really ! What if it were a safety issue for headlight prematurely shutdown down,or fuel pumps not turning off when gasline breached,Brake modules,etc. Sell me a truck and the charge me $180 to fix it. PATHETIC FORD ! Your light has been dimmed in my eye's and you've Tarnished your reputation with a Loyal Customer over a nickel and dime policy ! Hope the $180 you squeezed outta me was worth my Loyality !! PS...The gas mileage started dropping immediatly and hovers aroung 16L/100km in city and 13-14 highway like it should have which it was why I wanted one. Love my truck but your policies lack commitment to your customers. ! More

Take advantage of your ignorance 100%cheating by sales and finance staff together. If they understand that you have limited knowledge, they will take advantage and cheat you like xxxx 100%cheating by sales and finance staff together. If they understand that you have limited knowledge, they will take advantage and cheat you like xxxx. I had a very bad experience after taking a 2017 Ford Escape for lease and I am trapped now More

Awesome service !!! My brother and I each purchased Ford F150 Platinum's on the same day... Thomas Ly was amazing and went out of his way to ensure the purchase and deliv My brother and I each purchased Ford F150 Platinum's on the same day... Thomas Ly was amazing and went out of his way to ensure the purchase and delivery was easy and enjoyable. I've had my truck for 6 months now and the excellent service from Thomas continues. He is always happy to help and answer all of my questions. More

Reviews This guy helps me alot to buy a used vehicle Very postive towards customer service Way better than other dealers around edmonton area Thanks Be This guy helps me alot to buy a used vehicle Very postive towards customer service Way better than other dealers around edmonton area Thanks Ben More

The usual great service Cori helped me out on my most recent service visit. The guys in the back when through my truck and found a couple of issues I didn't know I had. As Cori helped me out on my most recent service visit. The guys in the back when through my truck and found a couple of issues I didn't know I had. As usual the service was great and my truck was delivered on time. Thanks again More

Helpful, professional service Freedom Ford is the only dealership I will bring my vehicle to for service & repairs. Eric is always professional and prompt, and the quality of servi Freedom Ford is the only dealership I will bring my vehicle to for service & repairs. Eric is always professional and prompt, and the quality of service is top of the line. More

Service on my Ford Escape Quick, efficient and friendly - shuttle service a plus - any time I have been into the shop I have always felt comfortable with the staff and felt I Quick, efficient and friendly - shuttle service a plus - any time I have been into the shop I have always felt comfortable with the staff and felt I was in good hands More

Required an oil change on my sport trac! Roxanne , your the best as you look after my vehicle as it was your own! I only go to this dealership because of you! You pay attention to every detai Roxanne , your the best as you look after my vehicle as it was your own! I only go to this dealership because of you! You pay attention to every detail and I don't have to worry! To the mechanics, thank you! More

Front Light replaced Roxanne is amazing. She has great customer service which always brings us back. Fast and friendly. I would recommend all my friends to come to t Roxanne is amazing. She has great customer service which always brings us back. Fast and friendly. I would recommend all my friends to come to this dealership More