Freedom Ford

Bad experience wish I would have backed out Good place good people, If you’re looking to get nagged and your keys taken away from you for a down payment and I buy out tell you give in. They will Good place good people, If you’re looking to get nagged and your keys taken away from you for a down payment and I buy out tell you give in. They will push in every way they can. It was my experience anyways. Never did seize to impress me. More

Great Service Team at Freedom Ford I had been having repeated problems with the "lurching" that was occurring with my 2015 Ford F150. I took it to a Ford dealership and they advised tha I had been having repeated problems with the "lurching" that was occurring with my 2015 Ford F150. I took it to a Ford dealership and they advised that yes, the lurch was very apparent but that they had made an "adjustment" and that it was now "as good as it was going to get!". I had the vehicle back in a couple more times and on one occasion they replaced a pump in the transmission. The problem only got worse. On each visit to the Service Dept I received the same answer - there was nothing they could do about it - even though it did not do that when I bought it. The response didn't make sense. It was recommended by a friend that I take the vehicle in to Freedom Ford. Lornel and his staff (Kami was excellent) have a reputation of have not only great service, but experienced mechanics. It didn't take them long to realize that the original pump replacement had been done incorrectly and the result was a significant amount of transmission damage. Lornel and Kami made sure that I was apprised at every step and when I got the vehicle back, it was as good as new! A big thank you to the Freedom Ford Team and rest assured, that when I next need servicing you will be top of mind. More

Awesome Customer Service Had an amazing experience my hubby and I bought a 2017 Ford Escape and we are absolutely happy with our purchase Arlene was very polite and straightfo Had an amazing experience my hubby and I bought a 2017 Ford Escape and we are absolutely happy with our purchase Arlene was very polite and straightforward with us didn’t try to hide anything. More

EXCELLENT First rate customer service Excellent customer service!!! High attention to customer service & detail is what helped me make my final decision on making my purchase! Many thanks Excellent customer service!!! High attention to customer service & detail is what helped me make my final decision on making my purchase! Many thanks to Gab, Chris, Hugh & Ali!! More

Great purchase experience, amazing service. Thanks Leon Bought my truck from Leon Doublet and I couldn’t be happier. No one else beat the price and customer service. I drove in from out of town ( almost 5 h Bought my truck from Leon Doublet and I couldn’t be happier. No one else beat the price and customer service. I drove in from out of town ( almost 5 hours) and will continue to do so for future purchases. Very happy customer. More

RETURN CUSTOMER I had bought my last vehicle from Mike, when he worked at a different dealership. When I walked in the door he remembered me immediately! Mike is an I had bought my last vehicle from Mike, when he worked at a different dealership. When I walked in the door he remembered me immediately! Mike is an absolute pleasure to deal with and a man of his word. So pleased with the deal he got me. My payments are cheaper and I got more than I expected for my trade in! More

Thanks a ton Mike Claussen! Mike helped us with the purchase of our first truck. He was very knowledgeable and super easy to deal with. We would definitely purchase another vehic Mike helped us with the purchase of our first truck. He was very knowledgeable and super easy to deal with. We would definitely purchase another vehicle from him. Nes & Tracy More

Great help! Thanks for helping with the vehicle that fits my life!! It is not easy deciding on a car or truck. The staff made my chose easy. Thanks for helping with the vehicle that fits my life!! It is not easy deciding on a car or truck. The staff made my chose easy. More

Great friendly service! Always get great service and the staff are helpful and friendly! I didn't know how to describe the issue but they figured it out. Always get great service and the staff are helpful and friendly! I didn't know how to describe the issue but they figured it out. More

Was a bit worried at the beginning... I originally purchased my Explorer from Freedom Ford and that is why I brought it to their service department when it needed a few issues resolved, I I originally purchased my Explorer from Freedom Ford and that is why I brought it to their service department when it needed a few issues resolved, I dealt with Roxanne and she was awesome, my issues resolved, I was very happy to find a place and a person I felt I could trust, which to me is a big deal when you hear of all the less than reputable stuff that goes on. A year and some later I was having some problems with my front end as well a recall which was issued for my vehicle. Needless to say I was going to have to bring my vehicle in to get serviced once again, I was worried because I heard Freedom Ford had new owners and I did not know if Roxanne was still there. ( I have had some really crappy experiences at other dealers in the past) When I arrived with my vehicle for my service appointment I ended up dealing with a new to me person and I was skeptical. I did not see Roxanne, the guy I was dealing with was nice enough when he took all of my information but with new owners and a new service advisor it felt like it would be a crap shoot to get the same kind of service I received last time from Roxanne and the rest of the service department. To my absolute relief Eric Irion the service advisor I was dealing with gave me a call the same day to explain everything they found wrong with my vehicle and assured me that it was all looked after, the best news is it was all covered by my extended warranty. Eric set up their shuttle to pick me up to bring me back to to the dealership to pick up my vehicle, the shuttle was right on time, on arrival it took about 5 minutes to wrap things up and I got my vehicle back. My worries where all gone, Eric was great, I felt he treated me like a valued customer which really is a rare experience and it felt great to drive my explorer knowing it was all fixed up. Thank You Eric and the people that worked on my vehicle for taking my worries away, I would also like to thank Greg the shuttle driver for his great service. More