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Freedom Ford

Edmonton, AB

3.4
1,849 Reviews

7505 75 St

Edmonton, AB

T6C 4H8

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1,849 Reviews of Freedom Ford

November 28, 2017

Fast and painless. My experience with Freedom Ford was very good as in it was what I believe it should be, painless and fast. There were many options presented to me onc More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Turner
Nov 29, 2017 -

Freedom Ford responded

Hey Jay! (rhyme intended) Thank you for submitting a positive review and rating with regards to your purchase experience at Freedom Ford. Buying a vehicle is often your second (or first) biggest purchase and can be a little intimidating. Very happy to hear our staff clearly assisted you where you felt confident in your decision. Congratulations and we look forward to seeing you in our Service department for your regular maintenance appointments. Cheers!

November 21, 2017

regular service and purchase/install new winter tires Came in for my regular service of my Escape and to purchase and have installed new snow tires. The staff was wonderful and worked with Roxanne to get More

by Andrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roxanne Autor
Nov 29, 2017 -

Freedom Ford responded

Hey Andrew! Good to hear the snow tires are doing well...these icy conditions right now are brutal! Thank you so much for acknowledging our staff and how well they're doing their job. They all work so hard back there and sometimes they have few pats-on-the-backs. Coming from a customer it is always great to hear. We look forward to seeing you at your next regular maintenance appointment.

November 17, 2017

2014 F350 came in for my Regular 8000 kms service...as always Lisa is Great and looked after things very quickly while I waited her service is always excellent More

by mannyF350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Boersma
Nov 29, 2017 -

Freedom Ford responded

Thank you for taking a minute out of your day to submit your 5-star rating and review! We greatly appreciate your patronage and are so happy your Advisor has been spot-on handling your appointments. See you next time!

November 15, 2017

Great staff, friendly service. This is my second vehicle that I have purchased at Freedom Ford and they never fail to impress. The staff is very friendly and knowledgeable and they More

by Shermrock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hines, Arlene Bouza
Nov 15, 2017 -

Freedom Ford responded

Thank you for your review and rating. Your positive experience is our best form of advertising so we do appreciate your time in doing so. Glad to hear our staff is going the extra mile to assist and inform our customers. Super happy Mark and Arlene made the process that much better. Congratulations and thank you for your repeat patronage.

November 13, 2017

Emails are annoying It was an oil change. We dropped it off and picked it up. The service itself was fine. It’s the emails they will constantly send you to have you rate More

by Czeeda
Recommend Dealer
No
Employees Worked With
Kami C.
Nov 13, 2017 -

Freedom Ford responded

Thank you for your feedback and we apologize you're being overwhelmed with review requests. These requests are automated from a couple different sources. It's not really about desperation, it is all about trying to improve on our current process and customer service and yes, changing hands is always a difficult situation but we hope to see positive experiences as a result of the feedback we receive. Could you please email me lmitchell@freedomfordsales.com with your contact information ie: Name, Address, cell phone number and I will ensure you have been removed from ALL sources of feedback with the exception of Ford Canada should you own a Ford. Should you have any concerns at any time with any of your experiences, be it sales, parts or service; please do not hesitate to reach me at the same email address above.

November 13, 2017

Would highly recommend excellent to do business with Was impressed with the dealership teamwork and professionalism. We were treated great would highly recommend to anyone. From out of town and the tea More

by Britt123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ace Abdelmoneim
Nov 13, 2017 -

Freedom Ford responded

Thank you for taking the time to do this! We appreciate your review and your rating and so very glad to hear Ace was accommodating, knowledgeable and made you feel comfortable in your purchase.

November 12, 2017

Overall, a good experience Very nice 2017 Ford F150! Love these Ford trucks! This is the first time that we bought a new vehicle without actually seeing the vehicle or their s More

by David
Recommend Dealer
Yes
Employees Worked With
Ace Abdelmoneim
Nov 13, 2017 -

Freedom Ford responded

The automobile industry certainly has changed with the internet and online shopping etc. Glad to hear your experience was a good one no matter how you came to buy your truck from us. Happy to hear our staff made the process and easy one. Thanks for taking time out of your day to submit your rating and comments.

November 11, 2017

F150 service at Freedom Ford Had my 2014 F150 in for some issues. Lisa had it diagnosed and made recommendations for work at the next service. Lisa is always super helpful and kno More

by BobF150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Boersma
Nov 13, 2017 -

Freedom Ford responded

Good to hear Lisa is so helpful and accommodating AND that your experience with our Service Department continues to be a positive experience. We appreciate you submitting your rating and comments.

November 10, 2017

Inspection results when getting oil change/winterizing Wednesday my 2000 Focus was into the Fast Lube for winterizing/oil change. Upon inspection it was noted my muffler was "hanging by a thread", one cla More

by 2000FORDFOCUSOWNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Boersma
Nov 13, 2017 -

Freedom Ford responded

First Off....thank you for your service and we hope your Remembrance Day was an enjoyable one. So happy to hear Lisa was able to get you in for a muffler repair so quickly. Your review is greatly appreciated as a long-standing Freedom Ford customer, we thank you for your continued loyalty and patronage. Again, thank you for taking the time to do this AND for your service to our country.

November 07, 2017

New to Ford From vehicle selection, sales staff and service provided we are pleased to own our first Ford and will return to Freedom Ford. Excellent experience an More

by NewtoFord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sunny in Finance and Salesperson Mike, Cole Allinger, Evan Manning
Nov 13, 2017 -

Freedom Ford responded

Congratulations on your first Ford truck! We greatly appreciate you choosing our store among a sea of Ford dealers to choose from. Happy to hear we didn't let you down. Thank you for submitting your rating and review as our customer's referrals are how we keep our doors open. Cheers!

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