Fraser Durham Chrysler Dodge Jeep Ram Inc. - Service Centre

Money pit I was booked in May2 to have my winter tires replaced with all seasons. I live approx 30 km away so I was disappointed when I was told that my tires h I was booked in May2 to have my winter tires replaced with all seasons. I live approx 30 km away so I was disappointed when I was told that my tires hadn't arrived. The service manager happened by and instructed the desk clerk to make my appointment a priority and to throw in a car wash. Returned on the 5th and when asked how long it would take I was told an hour. After an hour the counter clerk came over and asked if I knew where the gadget to remove my tires were in my vehicle. I said to her- " do you mean to tell me they're just removing them now?" Managed to grab service manager to complain and got an excuse about finding corrosion and mechanics can't proceed until they get an okay. No priority, no car wash and I'd like to add that to my eye at least, it looked like a couple came in with an unforeseen problem and their vehicle was serviced in my slot. This could be speculation but they came in while I was waiting and left before I was asked about the tire gadget. I also get the impression that every time my caravan gets serviced I'm given a list of more work that needs to be done. Either I have a lemon or it's a scheme. Either way, I'm going to a privately owned garage now. More

once they've got your money you are a second class citizen. it started when they lost the license plate sticker and "couldn't" find it, (never happened before they said) when warranty service was required, it w it started when they lost the license plate sticker and "couldn't" find it, (never happened before they said) when warranty service was required, it was all "well that's how they all are, it's normal", "its not doing it now so we can't fix it", " the check engine light has gone off now so we're not going to change the part now that was proved defective last time you came in with the light on". I think the mechanics and the parts counter people are first rate, but the sales and the warranty side of things are as poor as anyone's worst ideas about dealers being out for the profits only. I have just moved out of the warranty period, I did however get (as far as I am concerned) an important part of the car fixed outside of the warranty period for free. this was with the help of Mr Peter Bright and FCA's help department, so kudos to them, the dealership is changing ownership too. More

Excellent customer service. After taking my 2014 Jeep Cherokee Sport to Menzies in Whitby to have headlight dial looked at after hitting it with my knee and having it fall into t After taking my 2014 Jeep Cherokee Sport to Menzies in Whitby to have headlight dial looked at after hitting it with my knee and having it fall into the dash board they told me they couldn't look at until a few hours or next Thursday! That it looks like the whole part has to be replaced. Take it to Fraser Chrysler in Oshawa on Bloor St. and the service employee at the desk told me to give him a few minutes and he would have a look at it. Went out to my vehicle and he had a look at it and attempted to fix himself for me. "This is a service employee NOT a technician". Sure enough after a few minutes he had taken the switch out and popped it back in! No charge. Didn't get milked for any money" Now that is true customer service!!! Greatly appreciated!!! I will be back as a regular customer for sure. Thank you!! More

Customer Service Terrible Heads up!!!! This place is poorly run and has even worse customer service. I made an appointment with the service department to have an issue looked a Heads up!!!! This place is poorly run and has even worse customer service. I made an appointment with the service department to have an issue looked at. My vehicle is still under power train warranty. The vehicle intermittently does not engage in reverse. I dropped my vehicle off the night before and was told it would be looked at the next day. The following day I received no phone calls all day and decided to call at 3:30 and see what the status was. I was told the vehicle had not been looked at and that they were going to address the issue with the shop foreman. I dropped by on the way home and spoke with the service rep at the counter. He informed me he screwed up on the paperwork and had it scheduled for the wrong day, he informed me it would be looked at promptly the following day. The next day I again received no phone call from anyone and decided to call at 2:30 and see what was going on. The lady on the line said the truck was done. I questioned what was done on the truck. She replied "Did you not receive a phone call?" I told her I had not. She said the service manager would call me back to inform me of what was going on. After an hour and no call I called back again, the service manager told me they couldn't find anything wrong and they attempted it again and still nothing. After addressing my issues with the overall lack and poor customer service, all he could muster up was they indeed dropped the ball. Oh and of course I owe them 119.00$ service charge. So tomorrow I will go pay the money and be done with these jokers for good. Bring your vehicle to Menzies. These guys are out of touch and should not be trusted with a toy car let alone a real vehicle. I will be contacting Chrysler directly and ensuring I leave this review anywhere I can. More

Excellent Customer Service I would like to thank Andrew Scott and everyone in Service that went above and beyond in getting my 2014 Chrysler Town & Country Accessible Van in for I would like to thank Andrew Scott and everyone in Service that went above and beyond in getting my 2014 Chrysler Town & Country Accessible Van in for service. More

Just some follow up, re vehicle and salesman So I have had my 2016 for 7 mo's now. Bringing it in for an oil change, always fast and reasonable. No hiccups. Have a coffee and it is done. I happen So I have had my 2016 for 7 mo's now. Bringing it in for an oil change, always fast and reasonable. No hiccups. Have a coffee and it is done. I happen to be walking past the show room. Stephen Osborne, my rep I got the car from approached me. Nice long conversation. A he remembered me, he remembered all the hobbies I do, that we spoke of and my wifes name and her occupation. Mark of a real account manager. We spoke about trading in, in 2 years etc. To which I will come back to Dodge, and come back to Stephen. Uber impressed. More

Piece of mind made easy I had a ton of work that I neaded done as I was not up to date on all the routine/scheduled maintenance on my truck. Melissa at the service desk hel I had a ton of work that I neaded done as I was not up to date on all the routine/scheduled maintenance on my truck. Melissa at the service desk helped me get a plan together to get it all done in a timely manner. Called me with the findings on a few things I was inquiring about, was very helpful and not pushy at all. After all the work was done I was also presently surprised that it did not cost me as much as I originally thought. Thanks More