Fifth Avenue Volkswagen

Continued great service I dropped into the dealership to find out why the engine warning light was staying on. They took the vehicle in immediately to diagnose the problem. I dropped into the dealership to find out why the engine warning light was staying on. They took the vehicle in immediately to diagnose the problem. It turned out to be the tank heater associated with the urea system in the TDI. This was the Friday before a long weekend and I was planning a lengthy road trip, leaving the following Tuesday night. They booked the vehicle in for service on Tuesday morning and had the problem rectified by noon. As usual, the car was returned fixed and clean. More

Great service staff I love the service. Feels like home. Would recommend to anyone who purchases a VW. The staff treat me like family and it's always a great environment. I love the service. Feels like home. Would recommend to anyone who purchases a VW. The staff treat me like family and it's always a great environment. More

Outstanding Service at 5th Ave Auto Haus Every time I go in to have my vehicle serviced, Ann-Marie McLaughlin greets me with a smile. The staff is friendly, knowledgeable and efficient in a Every time I go in to have my vehicle serviced, Ann-Marie McLaughlin greets me with a smile. The staff is friendly, knowledgeable and efficient in all ways. I trust the team over at 5th Ave they always do an amazing job, getting me back on the road as quickly as they can. The shuttle service is excellent, always prompt and willing to help you out in a pinch! More

Always a good experience I bought my 2011 VW Golf TDI from Fifth Ave about 3 1/2 years ago. The service advisors have always been helpful and friendly. I trust that they will I bought my 2011 VW Golf TDI from Fifth Ave about 3 1/2 years ago. The service advisors have always been helpful and friendly. I trust that they will always look after my car when I bring it in. Ann-Marie is fantastic. She always gets back to me quickly with any questions I may have and helps prioritize any reccommended maintenance for me. I would highly reccommended Fifth Ave VW to anyone looking to purchase and service their VW! Plus they have a free coffee machine in the waiting room. I love coffee! More

Outstanding Service! I had the unfortunate pleasure of being that guy whose car breaks down while on vacation with his 3 year old son in Drumheller, but fortunately there I had the unfortunate pleasure of being that guy whose car breaks down while on vacation with his 3 year old son in Drumheller, but fortunately there is an immense silver lining to this tale in that I got to meet the service staff at Fifth Avenue Auto Haus. I rolled in to the service area not knowing what to expect, and after a few short hours I was out the door, just not with my car, but that was ok - because Grace Pujo was on hand to get everything taken care of. My car needed some pretty serious warranty work to get it going again, the kind that takes time (especially when you roll in on a Friday morning and the parts need to come from somewhere!). Grace to the rescue, by the end of the day my son and I were home in Vancouver relaxing. Grace and the rest of the staff at Fifth Avenue Auto Haus had done everything they could to take care of us, my 3 year old didn't want to leave the dealership because everyone was so nice and friendly to him. Grace set up the whole warranty claim process for me, helped me understand the trip interruption aspect of the warranty that was available, and get the dealerships travel agent to get us home. She gave us options and followed through on our decisions. At no point did I ever have that 'crappy feeling that my vacation was completely ruined', to the contrary - the positive experience I had there added to the trip. Unfortunately I live in another province, otherwise I would never take my car anywhere else for service. Overall I have always had very good service at all the VW dealerships I have dealt with over the years, but Grace and the team at Fifth Ave Auto Haus take it to the next level. Thank you! More

Awesome Service Always great service. Service Advisor Patrick McAuley is informative and readily available. Shuttle is very accommodating - making taking my car to Always great service. Service Advisor Patrick McAuley is informative and readily available. Shuttle is very accommodating - making taking my car to 5th Ave VW eas even though I live/work in a different part of the city. More

Amazing Service Advisory Team During the early spring of 2012, we acquired a 2007 Jetta in Saint John, New Brunswick and drove back to Calgary. The thoughts shared are about expe During the early spring of 2012, we acquired a 2007 Jetta in Saint John, New Brunswick and drove back to Calgary. The thoughts shared are about experiences with the Service Department. Since Fifth Avenue Auto Haus was the closest,geographically, to where we live, we have had all the vehicle servicing done at this facility. One thing that has impressed us about the Service Advisors at Fifth Avenue Auto Haus. We have noted a continuity of Service Advisors at this dealership. We have established good Service Advisor/Client relationship with all the Service Advisors: Annmarie; Grace; Patrick; and Mellissa over the past 4 years. We have also established great relationships with the shuttle drivers Tammy and Eric. We have had great experiences with the Great Service Advisory Team and I would highly recommend this Service department. More

Recent service I have always experienced exceptional service with this dealership. From purchasing vehicles to booking service appointments, the appointment book in I have always experienced exceptional service with this dealership. From purchasing vehicles to booking service appointments, the appointment book in experience and the people that get us to where we need to be. Everyone is professional and beyond helpful. Whenever I have a service appointment I deal with Annemarie and she is super. Efficient, helpful and quick to respond to queries. I have no concerns with recommending this dealership to anyone looking for a vehicle and after service. More

Fifth Avenue VW Service Patrick McAuley is a great service advisor to work with. Very straight up and good at communicating with me. The shuttle service is prompt as they h Patrick McAuley is a great service advisor to work with. Very straight up and good at communicating with me. The shuttle service is prompt as they have 2 shuttles servicing the city. I haven't had any issues with the dealership, they have always performed the repairs and on time. My only beef would be with the pre-packaged interval services. They are overpriced and over-inclusive of the needs of the vehicle. I work with Pat to customize the service I want, and that is fair. More

Exceptional Service My service advisor Ann-Marie McLaughlin is always happy to talk to you and is great at making the appointments for when taking in the vehicle to be se My service advisor Ann-Marie McLaughlin is always happy to talk to you and is great at making the appointments for when taking in the vehicle to be serviced. All the other Service Advisors are also very helpful if Annmarie is not available. I find this dealership to be the best after being a customer at 5 th Ave since the 1980's I have never had an issue that they were not prepared to deal with to a satisfactory conclusion. I would recommend this dealership to anyone wanting a new car or for there service needs. More