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Erin Dodge Chrysler Jeep - Service Centre

Mississauga, ON

4.0
57 Reviews

57 Reviews of Erin Dodge Chrysler Jeep - Service Centre

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August 24, 2021

"SEXIST and DISHONEST. I would give zero stars if I could...."

- Katarina T

SEXIST and DISHONEST. I would give zero stars if I could. I brought my car in to fix an issue with my air compressor (the ONLY issue with my car and covered under warranty) and was swindled into getting more unnecessary work done. Rather than taking the time to explain to me in detail what was going on (I was only shown the rotors and not the brake pads) or even giving me time to come to a decision, Terry pressured me with nonsensical technical jargon into “doing more for my safety”. After speaking to external parties (who have extensive car knowledge) I was told that this work was ultimately unnecessary and that they were trying to swindle me because I’m a female and lack the knowledge and the know-how. When I came to pick my car up, my father vocalized his concerns and the response I personally got from Terry was “you make your own choices right? You can choose what you want, you know that?”. While he was very apologetic, he was also INCREDIBLY condescending and blamed me for the outcome. Terry, if I “choose” to go to get my car serviced I expect professionalism and complete honesty, and I put my trust into that service. I don’t “choose” to be manipulated. My partner then ended up leaving a poor review on my behalf and I got a call shortly thereafter from Terry asking if I knew of this review. Also incredibly unprofessional. Now it’s my turn to be apologetic, Terry. If you’re condescending, manipulative, and sexist, you’re going to get xxxx reviews.

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Recommend Dealer
No
Employees Worked With
August 09, 2021

"Unethical and unprofessional sales person, he negotiated..."

- tmaliks

Unethical and unprofessional sales person, he negotiated the price and insist to bring car to dealership and when i was there he pretend don't know me

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Recommend Dealer
No
Employees Worked With
August 06, 2021

"I had services that needed to be done on my vehicle but..."

- Nadine L.

I had services that needed to be done on my vehicle but was not able to make my appointment due to work. Trent was able to help fit me in and have all services completely and expertly done in record time. He provided me timely updates that allowed me to miss as little work as possible and was so knowledgeable, responsive, courteous and efficient. He answered all of my questions which helped ensure I was up-to-date with all the maintenance for my vehicle. Thank you Trent you're a star!

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Recommend Dealer
Yes
Employees Worked With
July 20, 2021

"I had to stop by today (19th July 2021) early in the..."

- Aleyna Z. D.

I had to stop by today (19th July 2021) early in the morning for an oil change, was very happy with professionalism of service team! noticeable improvements in general overview! I am happy to be back ;)

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Yes
Employees Worked With
Jul 27, 2021 -

Erin Dodge Chrysler Jeep responded

Thank you Aleyna for this great review of Trent Jr., Kendra and our Service team at Erin Dodge. We were happy that you had a great experience and that we were able to earn your valued business back. See you again soon !

July 13, 2021

"I’m so pleased with not only the great service but..."

- Alex Stillo

I’m so pleased with not only the great service but attention to detail in repairing my wife’s Mercedes . After meeting with Patterson, he assured me his dealership could get the job done right. Ray in the auto body division, delivered on his promise to make it like new! I highly recommend you take your car for all your needs to Erin Dodge . Great job guys and look forward to my next vehicle purchase from you! Alex Stillo

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Recommend Dealer
Yes
Employees Worked With
Ray auto body division
Jul 13, 2021 -

Alex Stillo responded

Thanks

Jul 27, 2021 -

Erin Dodge Chrysler Jeep responded

Thank you Alex for this great review of our Collision Centre and Ray Bakos. We were happy to be able to get your vehicle repaired and back on the road for you quickly and efficiently.

July 08, 2021

"Arrived recently, for the first time, for a morning..."

- Larry, Mississauga, On

Arrived recently, for the first time, for a morning appointment for a van repair at the service department. Terry, the service advisor, opened the door and guided me in. He explained what the technician was going to do, how long it would take and directed me to their lounge. A very clean and comfortable area. No reading material so I asked for some pamphlets to read. Of course, Chrysler products! The repair was done on time, the receipt was issued and I was on my way home. This was a very pleasant and stress free 70 minutes. Thanks, Terry, for making my day. Larry Mississauga, On

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Recommend Dealer
Yes
Employees Worked With
Jul 27, 2021 -

Erin Dodge Chrysler Jeep responded

Thank you Larry for this great review of Terry and the Service Department team at Erin Dodge. We are happy that your visit and repair was stress free. We appreciate your business and feedback.

April 27, 2021

"Back in March of 2020 when the pandemic hit and I no..."

- Christina K

Back in March of 2020 when the pandemic hit and I no longer had to go into the office for work and needed to find a closer dealership to home . Erin Dodge are super clean, efficient, professional and make my trips to the dealership feel more at ease. I've had the pleasure of working with Trent Flack Jr. a handful of times. His extensive knowledge, professionalism and willingness to help is evident in his daily service. I think Trent, to date, has answered all 100 questions of mine and has always been pleasant to deal with. He's even helped me make a decision on an extended warranty, which is the best decision for my vehicle. KUDOS! Keep up the great service, I will for sure return for more services for Jeep Grand Cherokee.

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Recommend Dealer
Yes
Employees Worked With
March 05, 2021

"Fast and friendly service at express oil change. Mobile..."

- PatrickP

Fast and friendly service at express oil change. Mobile express advisor Trent Flack Jr helped took care of us and answered all of our questions!!

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Yes
Employees Worked With
Mar 24, 2021 -

Erin Dodge Chrysler Jeep responded

Thank you Patrick for this great review of Trent and our Mopar Express Lane.

December 08, 2020

"I purchased my 6th vehicle from Mike at Erin Dodge,..."

- Marie

I purchased my 6th vehicle from Mike at Erin Dodge, amazing service as usual! Marty and he worked out the perfect deal for me! I’m very happy as usual....thanks guys Marie

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 26, 2020

"I knew what I wanted and erin dodge had the vehicle my..."

- Vitara2

I knew what I wanted and erin dodge had the vehicle my past experiences with other dealership haven't always been the greatest so I was cautious when I approached the dealership to purchase a 2109 dodge ram stinger yellow 1500 I was greeted by very welcoming staff and I immediately asked to see the sales manager to which I was directed to Marty knowing what is intaled in the dealership environment I was quickly put at ease by Marty as we began the purchasing experience Marty immediately made me feel like I was one of the family and introduced me too some of the other fine employess at the dealership a big thank you to Mike for the delivery of my new vehicle Mr Patterson for being a hoot and a great person and his knowledge of the vehicles to Kevin in parts thank you for the warm welcome look forward to doing business in the future and a very big thank you to Mr mark keenan for his warm welcome and his down to earth personality and last but not least a huge thank you to Marty for building a friendship that will last a long time I would definitely refer my friends and family to Erin dodge Proud Owner Danny Freitas

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Persaud
May 08, 2020 -

Erin Dodge Chrysler Jeep responded

Hello Danny and thanks so much for the wonderful review ! Enjoy your new Ram

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