Endras BMW MINI Durham

Fast&Enjoyable Sales experience Last week I picked up my 2014 BMW 328i and it was an experience that was so much better the vehicle purchases I have had in the recent past. Rida was Last week I picked up my 2014 BMW 328i and it was an experience that was so much better the vehicle purchases I have had in the recent past. Rida was very friendly and didn't at any time pressure a sale into me. She was able to work within my budget. Jason was very helpful when completing the financial paperwork. After the sale was completed Rida kept consistent contact with me to make sure I was clear on anything that was. Ended to make the delivery a success. When I did pick up the vehicle the Delivery specialist did a great job in teaching me how my new car and its features work. I would say after buying a few high end cars recently that this experience was by far the best. More

Fantastic Service - delivered on all their promises. This is my first experience in buying a car where I felt totally taken care of during the ENTIRE purchase.Kevin welcomed me when I first walked in, an This is my first experience in buying a car where I felt totally taken care of during the ENTIRE purchase.Kevin welcomed me when I first walked in, and we chatted before we even talked about buying a car. His level of knowledge and professionalize is second to none. He offered the car with absolutely no pressure to buy. I love the car and feel so comfortable and pleased with my purchase. Kevin's image is true to the BMW brand and I am sure my family will have a long standing relationship with Kevin, and this dealership. Thanks Kevin, you are a true gentlemen! The Mulrooney Family. More

Kevin is the best! I just wanted to take the time to recognize Kevin for his great services and amazing personality. It was our first time purchasing a BMW and he made i I just wanted to take the time to recognize Kevin for his great services and amazing personality. It was our first time purchasing a BMW and he made it a great experience for me and my family. He is trustworthy, knowledgeable, compassionate and really takes his time when explaining or addressing any of our concerns. I recommend everyone to go see him when considering purchasing a car, he is the very best! Thank you so much for everything! More

Kevin is amazing Just wanted to say that it was a pleasure working with Kevin, who has gone above and beyond again! We first met Kevin when my husband leased his BMW Just wanted to say that it was a pleasure working with Kevin, who has gone above and beyond again! We first met Kevin when my husband leased his BMW in 2014 and recently when I purchased my X5 for our growing family. He went above and beyond, even driving the vehicle to my home for me to test drive it. I would highly recommend Kevin...and in fact I have. Thanks for your hard work and dedication Kevin. Tina Francis More

Wow, very impressed Entire staff were friendly and helpful and I can't say enough about Rida...She is very genuine and made me feel very comfortable. Her knowledge in the Entire staff were friendly and helpful and I can't say enough about Rida...She is very genuine and made me feel very comfortable. Her knowledge in the BMW product is impressive and although she is in sale, there was no pressure what so ever. Of the few optional models I was considering, she was so helpful, I walked feeling totally satisfied with the decision. I will definitely return and will certainly make a point of using Rida for my next purchase. More

Great buying experience! Rida is an outstanding sales representative demonstrating product knowledge and the patience to sit with us while our 2 year old caused chaos. We did Rida is an outstanding sales representative demonstrating product knowledge and the patience to sit with us while our 2 year old caused chaos. We did not feel pressured at any point but were supported during the decision making process. My wife loves her x1 and we would definitely return. More

Excellent! Everyone at the dealer greeted us with a smile and eager to help us. Kevin answered all our questions and concerns and was very pleasant. OUR overall Everyone at the dealer greeted us with a smile and eager to help us. Kevin answered all our questions and concerns and was very pleasant. OUR overall experience was excellent! We would definitely recommend Endras BMW More

Bad Experience at Endras BMW Service Department - Took 2011 CPO car to Endras for warranty work (1. sunroof has creaking noise. 2.coolant light on and coolant level was way below min line and notice - Took 2011 CPO car to Endras for warranty work (1. sunroof has creaking noise. 2.coolant light on and coolant level was way below min line and noticed one of the hose was covered in dirt so might have leak. 3. I feel a knock or click from turning the steering wheel when the car is cold during the first 10/15 mins of driving.) - Service advisor tells me sunroof is not covered because noises are not covered under the CPO warranty. If the coolant is leaking from the hose/clamps, then it is not covered under CPO warranty because is a wear and tear item(Hose and clamps are wear and tear items?). Steering wheel knock/click I would have to pay if they find that is not cover under warranty. So basically I would have to pay just for them to have a look at the car if they decide the items are not covered. I told the advisor 2011+ CPO should cover everything like the original warranty. Advisor say that is not true and that the 2011+ CPO warranty is not the same as the original warranty. - I showed him on the BMW Canada Website where it says "2011 and beyond: Extension of the new car warranty (2 years/80,000 km, extending the full warranty coverage to 6 years/160,000 km).". Advisor still say is not true and he will go print me a pdf of the all expections and show me why my issues are not covered. He leaves for a few minutes and of course he couldnt find the file to print (since 2011+ CPO is extending the full warranty coverage) and ask me to call BMW Canada to ask them about it. - I call BMW Canada and they said 2011+ CPO warranty covers everything the original warranty covers, but BMW Canada can't do anything and ask me to take to another dealer. -So I wasted a whole morning driving 100km two ways to Endras for nothing because the advisor say my CPO warranty does not cover the items even thought the BMW website clearly states 2011+ CPO is an extension of the full warranty coverage and of course BMW Canada cannot do anything about the dealers. More

impressive customer service My husband and I dropped by the dealership looking for our potential diesel car, and Rieda greeted us with her sweet smile, seems innocent but when my My husband and I dropped by the dealership looking for our potential diesel car, and Rieda greeted us with her sweet smile, seems innocent but when my husband started asking questions about the car, she was very knowledgable, which is very impressive ! We tried to walk away but she was not giving a chance to do so, she was so convincing, but not annoying. A pleasant experience More

Rida was good as was Leasing manager. Some other staff could certainly be more professional when customers are within earshot. Rida was eager, made herself available, followed up and fo Some other staff could certainly be more professional when customers are within earshot. Rida was eager, made herself available, followed up and followed through. She was also patient. More