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Eastside Dodge Chrysler Jeep Ram FIAT
Calgary, AB
853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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853 Reviews of Eastside Dodge Chrysler Jeep Ram FIAT
September 12, 2014
50/50 I recently bought my 2nd vehicle from Eastside and unfortunately this experience wasn't nearly as good as my 1st purchase. My wife and I went for a p I recently bought my 2nd vehicle from Eastside and unfortunately this experience wasn't nearly as good as my 1st purchase. My wife and I went for a private sale and were greeted with a folder filled with all kinds of 'special discounts' and 'extra savings' because we were valued customers. So far so good, we spent the majority of the day in the dealership looking at a variety of vehicles and our salesman was quite diligent in accommodating our various requests for test drives and different options. After quite a few test drives and lots of discussion, we decided to purchase a 2014 Fiat 500. This is where the experience started to sour for us. Once we were presented with the price of the car, absolutely none of the "special offers" we were told about in the morning were referenced at all. We were told never mind that, this is the best price we can offer. In my opinion this was terrible customer service, I felt 100% ripped off as I'm almost positive I could get exactly the same price for the car any day of the week. I felt that there was zero benefit to purchasing the car during the so-called Private Sale. However by this point we were tired and also pretty excited for the car so we went ahead with the purchase. We take the car home with the expectation we need to bring it back to have it detailed and the undercoating done etc. We make arrangements to bring it in later that week. On the day we are supposed to go in, my wife calls the dealership to ask what time she should drop it off. The receptionist is not very friendly and says that we have to book an appointment and we can't take it in that day. My wife had taken time off of work to do this so she asked to speak with our Salesman, the receptionist offers to speak with him herself and a few minutes later says that we can bring the car in... no apology for the somewhat rude behavior. We noticed after a few days that we didn't get the Tom Tom GPS that was supposed to be included with the car. I called THREE times over a week and a half to see about getting the GPS. The Receptionist blamed the salesman for the slow response and the salesman blamed the receptionist, regardless who's to blame one of them lied to me. It makes me question the integrity of the dealership as a whole and further supports the questionable customer service to this point. Again my wife has to drive to the dealership to pick up the GPS which has been left for us. We get it home and it's missing a major element to use it in the car! Another exasperated call to my salesman and he discovers that the part missing was removed from the car we bought because it was a floor model. That meant another trip to the lot to pick that up. This should have been checked before we left the lot. My wife also asked if the car was supposed to come with floor mats because we didn't get any. It was, but no one checked when we bought it so she was told to take the mats out of another car in the show room. I wonder if whoever buys that car will get floor mats? Overall our experience was quite disappointing, we are happy with the car but everything that happened after we decided to buy it has been a let down. We walked away feeling like we were not valued customers after the sale was made. If I could return the car and buy it from somewhere else I probably would. More
by justinbergeron
Employees Worked With
Rico Olinger
September 10, 2014
An excellent service Wanda was very professional in the way she provided her service and very detailed. She recommended what others might overlook.An the service was right Wanda was very professional in the way she provided her service and very detailed. She recommended what others might overlook.An the service was right on time.Keep it up Wanda. More
by Bukola2014
Employees Worked With
Wanda Breti
September 06, 2014
Very helpful service and sales staff....but lazy mechanics My girlfriend and I bought our 2013 Jeep wrangler unlimited last year from deepak. We looked at a couple other Jeeps and dealt with a couple other dea My girlfriend and I bought our 2013 Jeep wrangler unlimited last year from deepak. We looked at a couple other Jeeps and dealt with a couple other dealer ships before we bought from Eastside. I must say the sales team at Eastside was extremely helpful and didn't pressure us into a sale. We put our jeep in for an oil change,alignment and the power steering recall back in june, the appointment was booked a week in advance to make sure the job would be done in one day. Unfortunately I received a phone call at 3:30 in the afternoon the day it was booked in saying that they had to keep the vehicle over night. Next day I got a phone call at noon saying it was ready, we showed up payed the bill and as I was walking towards my jeep I notice there was some fresh oil running down the frame rail,than opened the door and saw greasy hand prints all over the door jam/hood and a coffee cup in the centre console that was not from us. I went back to the service bay and they sent a mechanic out right away to fix the leak(loose power steering line from recall). A lady from service did call me later on in the evening to follow up on my experience and they did compensate for the poor experience. (Which was a very nice gesture). Unfortunately when the recall was completed they forgot to top the power steering fluid up and I took the jeep back two times before I said screw it and just bought fluid and topped it up myself. So last week the jeep went in for an oil change and to deal with some other issues I had. The jeep was dropped off the night before so that they could get a jump start on it first thing the next morning. I got a phone call at 8:30 from the service manager just confirming the issues I wanted dealt with (oil change, tire Rotation, power steering seemed spotty and a transmission issue). I than got a phone call around 3pm saying they need to keep it over night again....long story short we got the phone call at 2:00pm the next day to say it was ready, my girlfriend picked it up as I work out of town. First time I drove it after being home from work I noticed there is a wobble up front, my Steering wheel is now off and I have a blown axle seal on the driver side, which I just booked another appointment for.... More
by Andrew836
Employees Worked With
Karen Rothwell
September 04, 2014
Dodge Ram 1500 Sport Great experience dealing with Rob and Derek. Started online where Rob followed up on my vague enquiry. Didn't oversell me or pressure me...in my past Great experience dealing with Rob and Derek. Started online where Rob followed up on my vague enquiry. Didn't oversell me or pressure me...in my past experiences buying new cars I've met many sales people who don't know how to read people...Rob read me exactly right. He answered all my questions quickly, accurately, and with out the "used car salesman approach". Derek was fast, professional and like Rob, not high pressure or aggressive. Thanks for what should always be but is rarely a great experience. More
by Stuartblacklock
Employees Worked With
Derek McLeod, Rob Kean
September 03, 2014
Personal Relationships I am treated like family, every time I visit the Dealership, for purchasing, or service. I have been buying vehicles at Eastside for personal use, and I am treated like family, every time I visit the Dealership, for purchasing, or service. I have been buying vehicles at Eastside for personal use, and for Business since 2008. The Sales staff is very professional, and know the products that they are selling. More
by BOSI
Employees Worked With
Brent Walker, Derek Pheasey, Dean Oancia
September 03, 2014
Overall Experience - Derek Pheasey Salesman When it comes to personality, Derek Pheasy has it! He is humerous, friendly and a pleasure to deal with. He worked very hard on our deal, to get us When it comes to personality, Derek Pheasy has it! He is humerous, friendly and a pleasure to deal with. He worked very hard on our deal, to get us what we would be happy with. He has lots of experience and is dedicated to his customers! I would certainly recommend him to anyone looking for a new vehicle. Thank you Derek!! More
by lhoweg
Employees Worked With
Derek Pheasey
September 01, 2014
Thank you I would like to thank Rob Kean, and Danny Jenkins for hooking me up with my new jeep, they were very helpful and awsome to work with. Glad to have pu I would like to thank Rob Kean, and Danny Jenkins for hooking me up with my new jeep, they were very helpful and awsome to work with. Glad to have purchase my new jeep from eastside dodge, cheers guys More
by xtreme13
Employees Worked With
Rob Kean, Rob Kean
August 29, 2014
Friendly customer service Ezra was very friendly and efficient. It was a pleasant buying experience and I am very happy with my car. I would recommend this dealership. Ezra was very friendly and efficient. It was a pleasant buying experience and I am very happy with my car. I would recommend this dealership. More
by Fiat500TFan
August 29, 2014
Great Experience! I recently purchased new Fiat 500L, My salesman Rob Kean was great, I had to come in from out of town, (twice) he spent as much time with me as necess I recently purchased new Fiat 500L, My salesman Rob Kean was great, I had to come in from out of town, (twice) he spent as much time with me as necessary...On the day of purchase almost all day, always answering my many questions and anything he wasn't sure of was quick to do some investigating for me. The finance fellow I worked with was more than helpful as well, great patience and knowledge Wonderful experience, will gladly recommend the salesperson and the dealership to anyone who asks. More
by Jamie Selfors
Employees Worked With
Allan Wong, Rob Kean
August 26, 2014
Great Place to Go and Buy a Vehicle I am writing to tell you that we had the best salesman, Derek Bolen who helped us in every way possible. He was a busy man that day with 2 customers a I am writing to tell you that we had the best salesman, Derek Bolen who helped us in every way possible. He was a busy man that day with 2 customers and he juggled it so that no one waited or even were left alone if we had questions. Great Salesman and was a pleasure to purchase our Dodge Carvan from him. Allan Wong in the finance department who wrote up our purchase was also great. Explained everything and we really understood our purchase. Very thorough. No one rushed us out and everyone was polite and was our pleasure to buy from your company. I hope this continues when we need service. Thanks guys.... you were great! More
by Jancastle1
Employees Worked With
Derek Bolen and Allan Wong
