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Eastside Dodge Chrysler Jeep Ram FIAT
Calgary, AB
853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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853 Reviews of Eastside Dodge Chrysler Jeep Ram FIAT
August 29, 2016
Superior Service Alexander made us feel very comfortable with our decision to purchase a Jeep Cherokee. He went above and beyond the call of duty to help us. We have d Alexander made us feel very comfortable with our decision to purchase a Jeep Cherokee. He went above and beyond the call of duty to help us. We have dealt with Eastside for many years and continue to enjoy their friendliness. Dean was also very helpful with the finance part. Great team work guys. More
by SharonGarland
Employees Worked With
Dean Oancia, Alexander MacFarlane
August 24, 2016
The help I received in the service department I have been doing business with Adam Tubman in the service department getting my vehicles fixed. I have dealt with Adam Tubman and he has always trea I have been doing business with Adam Tubman in the service department getting my vehicles fixed. I have dealt with Adam Tubman and he has always treated me with respect and understanding. I have dealt with him in the service department over the last 10 years and l have found him to be very knowledgeable in the vehicles that I have brought in for service. He has been always polite and respectful not just to me but I have seen him work with other costumers. I would recommend him to my family and friends . More
by Rose James
Employees Worked With
Adam Tubman
August 24, 2016
Pre-owned Car Purchase We had purchased a vehicle roughly two months before our visit to East Side Dodge; it was a 2011 Mazda 3, and we were very happy with it. Then I was i We had purchased a vehicle roughly two months before our visit to East Side Dodge; it was a 2011 Mazda 3, and we were very happy with it. Then I was involved in a hit-and-run accident, and our car was totalled. Very sad, and time to sort through the insurance hurdles and find a new vehicle. We kept checking the advertisements on various sites (Auto Trader, Kijiji, etc) and another 2011 Mazda 3 appeared, at East Side Dodge. The price seemed very fair, and we came to have a look. just prior to coming, I phoned the dealership and talked to Ray Kassam. He checked the inventory and held it until we could come the next day. We arrived the next day and met Ray, who was friendly and helpful right from the start. The test drive went fine, and then the conversation that we were dreading a bit started. We explained the hit-and-run, how the previous car was bought with a loan, and that we weren't sure of the process from this point. Insurance company had been helpful, but this was uncharted territory for us. Ray was calm and helpful, came across as sincerely interested in helping us obtain the car, and shared a couple of details that we may not have been aware of from the insurance company. Through the entire process, Ray was helpful. We were texting back and forth, as a couple of questions came up, and Ray was very responsive to our needs. We wouldn't hesitate to work with him in the future when the time comes to obtain another vehicle! More
by jambon63
Employees Worked With
Rahim Kassam
August 23, 2016
Really good experience we had buy a new van We had really good experience buying a new dodge caravan from Eastside Dodge Chrysler. Their sales man shows and tell us all about the van we were bui We had really good experience buying a new dodge caravan from Eastside Dodge Chrysler. Their sales man shows and tell us all about the van we were buing. So we would say everything was great. More
by 1234sandhu
Employees Worked With
Terry Langdon
August 23, 2016
Excellent Both Justin and Brent WALKER were excellent to deal with and gave me what I believe was a very good deal. They were both very accommodating, cordial, Both Justin and Brent WALKER were excellent to deal with and gave me what I believe was a very good deal. They were both very accommodating, cordial, and professional. I would not hesitate to recommend the dealership to others. More
by ted
Employees Worked With
Brent Walker, Justin Queiroga
August 22, 2016
Rahim = great! Even though I didn't end up buying the used car (my own preference), I thought my experience with Rahim was so positive and trustworthy. He guaranteed Even though I didn't end up buying the used car (my own preference), I thought my experience with Rahim was so positive and trustworthy. He guaranteed me a real refundable deposit (which is not common with many dealerships), he answered all my very specific questions about a Subaru (keep in mind, this is a Dodge dealership, so it had to look up a lot of my questions), and he was a pleasure to work with. I would go here again and work with Rahim. He should be employee of the month! More
by Gizmo
Employees Worked With
Rahim Kassam
August 22, 2016
Disgraceful Service Experience We purchased our Dodge Ram 1500 Sport Quad in August 2014 (private sale), and in the past month we had noticed the front brakes were starting to devel We purchased our Dodge Ram 1500 Sport Quad in August 2014 (private sale), and in the past month we had noticed the front brakes were starting to develop a slight squeak. In addition our service engine light was popping on and off. We called East Side Dodge to get a quote on front brakes, but we weren't exactly sure if there was any other issues going on (service engine light). We were told that they were having an $89.95 85 point inspection deal, and would be able to tell us everything that was going on following that inspection. East Side Dodge called us following the inspection, and recommended approximately $4,000 worth of work, majority of the items that were recommended had been done by the previous owner at 100,000km, but we were told because East Side Dodge didn't have record of the service being done at their dealership they were recommending it. We agreed to the front brakes, pads and rotors be replaced, rear rotors machined due to rust as per East Side Dodge, and rear brakes/pads serviced. In addition we were told that the service engine light was a result of us needing our system upgraded ($149.95), so we agreed to this. Karen at East Side Dodge also recommended that we perform an e brake service, but provided no reason why, and we declined. The work was completed on August 11th, and we picked up the truck that evening. Total bill was $1,106.59. I couldn't believe that after spending $1,106.59 we picked up a dirty truck, no wash at all after spending that kind of money. On Friday we drove to the grocery store with the windows down, and there was a loud screeching coming from the rear of the truck. Assuming that the truck had to be driven around a little more following the work just completed, we decided to drive it out to Airdrie on Sunday. Again, same screeching, would get louder as speed increased. We dropped it off as soon as we got back into Calgary on August 14th. Karen called on August 15th, asking us "How far did we drive the truck?", "When did you first hear the noise?", "Could we have possibly got a rock stuck?". We told her to drive the truck and there would be no doubt that she wouldn't be able to hear the noise. She called back and said that East Side Dodge couldn't hear the noise, and that she drove it into the service bay that morning and couldn't hear the noise. We told her to drive the truck along 36th Street, pick up speed, and drive with the windows down, she shouldn't be able to miss it. Karen then called back and said that we needed to have an ebrake adjustment/service, and that they recommended this service on August 11th. Yes, absolutely you recommended this service, but along with the other $2,500 of recommendations that wasn't needed, we declined. She also failed to mention that if we were to get the brake work/rotors done, we NEED to have the ebrake work done. Had she said if you get part a, you absolutely need to get part b, otherwise your truck will sound awful, we would have absolutely agreed. We were now told that they would give us a deal on this service for $99.95 + shop fees and tax. We agreed, because we had no choice. We picked up the truck on the evening of August 15th ($119.64), and low and behold the engine light was back on. Was it on when they were performing the ebrake adjustment, and just didn't mention? The engine light that we had just paid to have looked at, and was told that our system needed to be updated. Needless to say we were livid. I called Karen's personal voicemail at 9:19pm on August 15th regarding the engine light, and I have yet to receive a call back, it is now August 22nd. A service that should have already been resolved back on August 11th. I borrowed a coworkers code reader and ran my truck, only to find out that the code was a small evap leak, possibly due to my gas cap. After checking my gas cap I found a split in the seal, replaced the gas cap, and now the engine light is off. East Side Dodge made no mention of this code, or any other codes except that our system needed updating. Was this even the case? In addition, our front driver tow mirror glass was broken. Karen told us that to replace the mirror would be $130, but because the mirror isn't OEM they couldn't do it. On August 20th we took our truck to the TruckOutfitters, who didn't have the part, and then we went to Big 4 Dodge, who kindly replaced our OEM mirror (as stated by them) for $60, a $70 price point difference from East Side Dodge. Multiple times while talking on the phone to Karen she covered the phone to yell at service technicians, as they were talking to her and trying to give us information that she was relaying, at the same time that I was speaking, completely unprofessional. I wonder if East Side Dodge were to cut out the middle man information would flow to customers more accurately, and effectively. East Side Dodge is the only place we have taken our Dodge to for oil changes since purchase, as that is all that has been required to date, however that will no longer happen. This is the last time we will ever take our truck, or any other vehicle for that matter, to East Side Dodge service. More
by gsyme
Employees Worked With
Karen Rothwell
August 22, 2016
Worst customer service at their body shop I recently brought in my car at there body shop for repair. I talked to their body shop coordinator Jacqueline over the phone. I'm not done yet talkin I recently brought in my car at there body shop for repair. I talked to their body shop coordinator Jacqueline over the phone. I'm not done yet talking to her and she hang up. The worst thing is, she did that twice to me. Somebody has to teach her phone etiquette. More
by Archer
Employees Worked With
Jacqueline Kozan
August 22, 2016
Smooth and clear process I can't say enough about how smooth, painless and positive my experience was working with Marlon and Dean. Marlon really hustled to get me the deal I I can't say enough about how smooth, painless and positive my experience was working with Marlon and Dean. Marlon really hustled to get me the deal I wanted. His approach was super positive and natural. He is not a classic "Sales guy". This is my 3rd vehicle purchase from Eastside and I'm consistently impressed with the quality of the experience. I should also mention working with Dean on the finance side was also a real pleasure. I bought a 2016 Jeep Trailhawk and I'm loving it so far! More
by justinbergeron
Employees Worked With
Dean Oancia, Marlon Molina
August 22, 2016
Great Sales Team! Matt and the folks at Eastside Dodge have been our go-to team for our family's vehicle needs for over a decade. I appreciate how they work with the bu Matt and the folks at Eastside Dodge have been our go-to team for our family's vehicle needs for over a decade. I appreciate how they work with the buyer to get a deal that cworjs. They really listen to us and try to meet our needs. More
by TracyM
Employees Worked With
Matt Menane, Danny McNabb
