Avoid this dealership at all costs. Their sales staff are dishonest and will make all types of intriguing promises to get you into the dealership. Once there, they back out of everything they've promised and continue to lie and offer the worst customer service imaginable. They are very unprofessional and truly lack the customer service skills and values.
After contacting a few dealerships I received a call from Shelly & Shazad telling me they would give me a wash or close to on my 2018 Escape for a new F150. All others dealership were giving me realistic numbers in which I appreciated their honesty. I thanked Shelly from East Court via text for their time and told them I was going with another dealership. She in return texted me and stated if I go into East Court Ford Lincoln they would give me a wash on my trade. At this point I received confirmation from Peter, Shelly & Shazad that I'd get a wash or close to on my 2018 Escape. They assured me that they are the top two dealerships in Canada and strive to give their customers 100% satisfaction. Taking their word and written confirmation for it, I went into the dealership and was utterly disappointed to find out that they backed out on their promise and offered me peanuts on my trade. I showed them all the written text communication from Shelly on her offer and they still refused to honor the offer. The staff at this dealership rely on their dirty tactics and lies to get you into the dealership and the fact that they actually believe this will entice a customer to make a purchase is laughable, and quite frankly disgusting.
After purchasing 4 Ford vehicles in the past and having great experiences, this experience at East Court Ford Lincoln by far goes down as the WORST customer service experience EVER!!!
Ford Canada should be disgusted with how the staff at East Court Ford Lincoln is tarnishing the Ford reputation.