Eagle Ridge Chevrolet Buick GMC

Our service work on Thursday Nov 7 was Excellent !We Our service work on Thursday Nov 7 was Excellent ! We have been EagleRidgeGM customers for over 25 years and have always had. Excellent first rate s Our service work on Thursday Nov 7 was Excellent ! We have been EagleRidgeGM customers for over 25 years and have always had. Excellent first rate service from Rick Skerratt and his service team. We love EagleRidgeGM. Good job guys & gals ! More

Always try to fit me in. Friendly and knowledgeable. Quickly put things right. I feel confident that they check for upcoming problems and fix them. Quickly put things right. I feel confident that they check for upcoming problems and fix them. More

Winston is the most nicest person I've ever met. He made my daughter and myself feel very welcomed and took the time to talk to us Keep him. my daughter and myself feel very welcomed and took the time to talk to us Keep him. More

Excellent Really enjoyed working with Daniel on this deal. Very happy with the quality of sale! Would recommend Eagle Ridge to anyone looking to buy a vehicle Really enjoyed working with Daniel on this deal. Very happy with the quality of sale! Would recommend Eagle Ridge to anyone looking to buy a vehicle! More

Oil change Good help and time commitment Busy shop but had good service Waiting room ok and comfortable. Will continue to use this service Thanks Good help and time commitment Busy shop but had good service Waiting room ok and comfortable. Will continue to use this service Thanks More

Great Service Rick is excellent! Very professional, friendly and kind. Really appreciated the car wash too! I like the text messages that keep me updated. I’ll be Rick is excellent! Very professional, friendly and kind. Really appreciated the car wash too! I like the text messages that keep me updated. I’ll be back! More

Disgusting Customer Service & lied in their contract! BEWARE!! 1) The sales person Tony and financing lady Shannon are liars and will say anything to get you to buy a vehicle. They took advantage of a BEWARE!! 1) The sales person Tony and financing lady Shannon are liars and will say anything to get you to buy a vehicle. They took advantage of a single mother in desperate need of a RELIABLE car. The only request I had when I came in to purchase my vehicle was that I needed warranty so I could get free servicing. I PAY EXTRA monthly so I can receive free servicing on ALL issues except brake pads. I found out last week when I had an issue with my vehicle that their servicing centre DOES NOT service Kias. I have still been paying monthly for this extra "Warranty" that apparently does nothing. *** IF YOU BOUGHT ANYTHING THAT IS NOT GM OR CHEVY THAN YOUR WARRANTY WILL NOT WORK*** 2) APPALLING SERVICE. When I went to my appointment to get my brake light fixed and winter tires put on they lady in the service centre told me that their tire machine broke and that she forgot to call me. She also let me know that they actually don't service Kias and she didn't understand why EAGLE RIDGE keeps telling their customers this! I went over to Eagle Ridge and received no help. The manager was too busy. It took 3 calls to finally get a manager on the phone 6 hours later!! They said I would have to speak with Shannon. When Shannon replied to my email she said I would have to speak with someone else. I have left voicemails, went into the dealership again and left emails and no one has cared to speak with me. Because of their mistake I missed 2 days of work trying to find somewhere that could fit me in for tires last minute as I was driving up to Penticton to see my son that weekend. I lost 2 days of wages and I PAID to get my brake light fixed when it was supposed to be under warranty. Again, no offer for a loaner car, no offer for reimbursement... NOTHING! It is Tuesday evening now and has been 5 days since this problem and I have only heard from managers telling me to speak with someone else or that they will "get back to me". It's funny because before I purchased the vehicle and within the first month I couldn't get them to stop asking me how the car was and if there was anything else they could do. Now that its been over 1 month (not much over) it's like my purchase means nothing to them. I will be letting as many people I know about my experience and am currently speaking with a lawyer. They should be ashamed of themselves for taking advantage of a single mother. Disgusting! More

My Experience Great service, friendly staff got the car I was looking for. I was not taken advantage of or pressured to buy anything I didn’t want. Great service, friendly staff got the car I was looking for. I was not taken advantage of or pressured to buy anything I didn’t want. More

Service department I’ve attending this location for over 15yrs I find them, quick, efficient and trustworthy. I would recommend to my family and friends. Always made m I’ve attending this location for over 15yrs I find them, quick, efficient and trustworthy. I would recommend to my family and friends. Always made me feel I was getting good service. More

Excellent service Fast, courteous, and explained what was in need of repair. The shuttle service was greatly appreciated, and the driver was very courteous and friendl Fast, courteous, and explained what was in need of repair. The shuttle service was greatly appreciated, and the driver was very courteous and friendly, also. More