Durham Kia

Bought 2 new cars here but service is terrible. They put a rim 1 inch too small on one tire. I had the right size rim so who knows what they did with that. I found out after a full season the mistake they m a rim 1 inch too small on one tire. I had the right size rim so who knows what they did with that. I found out after a full season the mistake they made and that it was dangerous for me to have been driving like that. I also stored spare rims there for 2 years. They did not charge me because they took up minimal space and I was a regular customer. I forgot to pick them up so I called this year to get them for new snows and they gave them away without even calling me. The manager blamed me for leaving them there for so long. Next vehicle will be Hyundai or Honda. Terrible attitude here. More

I bought a car from this dealer in 2008. Kia makes good cars. I'm glad we got another one. cars. I'm glad we got another one. More

The salesman Essa was really good. He was professional and kind. He got us through the process quickly and efficiently. and kind. He got us through the process quickly and efficiently. More

I purchased 2 vehicles with this dealer at the same time, both used. The salesman went at length to describe how service is everything - prior to the purchase ! When I went to pick the vehicles up, one had both used. The salesman went at length to describe how service is everything - prior to the purchase ! When I went to pick the vehicles up, one had a terrible scrubbing sound in the wheel/tire area and the radio did not work. The salesman and management was completely dismissive and made absolutely NO effort to repair the problems despite my appeal to them - sent email correspondence to the general manager and received NO REPLY. The scrubbing was from 2 rear brake pads, rotors and calipers that were completely rusted-out - and this dealership safety certified it ! I would never go to this dealer again and I make certain that everyone I know hears this story. I kept the rotten parts as evidence. More

We are always pleased with the service we receive at Durham Kia. We feel the price for parts and service should be lower, overall. All else is great. Durham Kia. We feel the price for parts and service should be lower, overall. All else is great. More

Excellent Service from Aleem - exceeded our expectations and met our quick turn around time. Would highly recommend the service and professionalism of this dealership.Kia Durham and met our quick turn around time. Would highly recommend the service and professionalism of this dealership.Kia Durham More

I don’t wish to participate in any survey that forces me to write 25 words or more. Please don’t send me any more surveys with this requirement. to write 25 words or more. Please don’t send me any more surveys with this requirement. More

This was my second purchase at Durham Kia largely due to the great customer service provided by Oswane. Shout out to Roman for an excellent sales experience! the great customer service provided by Oswane. Shout out to Roman for an excellent sales experience! More

We want to thank Dave for the very clear and consistent communication with us throughout the service, and being honest with us throughout the process. There was an issue with a diagnostic misidentifying th communication with us throughout the service, and being honest with us throughout the process. There was an issue with a diagnostic misidentifying the issue with our wipers, but Dave worked with us to ensure the issue was fixed at a price that was fair to us, and that we were informed about all the work that was done along the way. More

I purchased my 2011 Kia Soul new from this dealership and have never regretted my decision for a second. The service department has always been quite easy to work with and will answer any questions I may ha have never regretted my decision for a second. The service department has always been quite easy to work with and will answer any questions I may have when I come in for service. More