Downtown Toyota

Richard Clements at Downtown Auto Group As soon as I met Richard he was polite, friendly and attentive. He answered all questions in a professional manner and so I was very comfortable in As soon as I met Richard he was polite, friendly and attentive. He answered all questions in a professional manner and so I was very comfortable in making the purchase of a Rav4. I am pleased with the purchase and would highly recommend Richard. Sincerely Norm R. More

Service on rotors done deemed unnesessary I took my Toyota Prius V to Downtown Toyota for a regular oil change on April 26, 2017. After the oil change, The service ,Peat Mac said that the rear I took my Toyota Prius V to Downtown Toyota for a regular oil change on April 26, 2017. After the oil change, The service ,Peat Mac said that the rear rotors need a machine job due to some rust. I thought it was serious. Boy, how misleading I was going through. After the service I was charge $530.46 for a service that was so unnecessary. I looked at the front rotors and they looked the same with same rust. After driving for a few days the rust was gone. I later wrote to the manager, Jenan Culic and upper management, Jessica Cox but they all refused to correct admit the problem. I complained to Better Business Bureau and it can only do nothing, I complained to Ministry of Consumer Service(an agency suppose to protect consumers from unlawful practices) and again they say they cannot do anything about it. I am vey sure that this Downtown Toyota at 677 Queen Street East, have done many unsuppected and unnecessary services/repairs and charge the customers a consideratble amount of money. When I bought my car from this dealership, The salesman told me the GPS is using the software from NASA. What a lie that cause me a $1,000.00 for this option. It always give me a bad direction to where I want to go. It does not even know where my house is. I have to use a near by address to gps to my house. What a dishonest dealership!!!!!!!! The manager even dared to tell me to come to the same dealership in order to maintain the resale value of my car. My best advice is "stay away from Downtown Toyota" . Go to the Toyota dealerships in uptown where they are more honest. It is advisable to go to another Toyota ship for a second opinion. More

Excellent customer services I strongly recommend this place for people who are looking to buy or lease a car. The people here are very friendly and welcoming. Especially Sam and I strongly recommend this place for people who are looking to buy or lease a car. The people here are very friendly and welcoming. Especially Sam and Moshon. I like how they communicate with customers. Very helpful. I bought my second car here With the help of these two. People told me to shop outside Toronto but I’m glad I didn’t because I’m very happy with the service and had very good experience. Thank you Downtown Toronto! Sem More

Fantastic customer service This is Kazi. I recently have my Toyota Corolla SE. I have visited many dealerships including Honda but Kentaro gave me best service and price. We are This is Kazi. I recently have my Toyota Corolla SE. I have visited many dealerships including Honda but Kentaro gave me best service and price. We are very happy to have our new car. I recommend to all to stop by Downtown Toyota and talk to Kentaro Hoshimi before have your dream car. More

Thanks Kentaro This was our first car in Canada. I was tired of trying with all the dealerships. Then I chose Kentaro Hoshimi to buy the new RAV4. Kentaro was sensi This was our first car in Canada. I was tired of trying with all the dealerships. Then I chose Kentaro Hoshimi to buy the new RAV4. Kentaro was sensitive to my needs, followed through on his promises. Right from the trial to final deal ,he was very patient and thorough. He is very humble and honest. I would highly receommend him to future buyers. More

Javed is the King Fantastic service year after year! Javed was a lifesaver waiting for me in the pouring rain at closing time last night, doing a follow up this morning Fantastic service year after year! Javed was a lifesaver waiting for me in the pouring rain at closing time last night, doing a follow up this morning. Thank you Javed and Toyota ?????????? More

Improvement is needed to be better! I’ve called multiple times and left messages and never had a single follow up call back. Dealing with warranty issues after purchasing a new car throu I’ve called multiple times and left messages and never had a single follow up call back. Dealing with warranty issues after purchasing a new car through them. I’m feeling as though they are only in it for the sales rather then long term relationships with their customers. More

Great Service A big shout out for the excellent service I received from ADAM HERDAN (fixed operations manager, Weitzes Toyota), ASSAD MAHMOOD (service advisor, Weit A big shout out for the excellent service I received from ADAM HERDAN (fixed operations manager, Weitzes Toyota), ASSAD MAHMOOD (service advisor, Weitzes Toyota) and KEN HO (fixed operations manager, Downtown Toyota). I purchased a one year old Sienna in May of 2017 from Downtown Toyota. After a few months I noticed some issues with the brakes. I went to my regular local dealership (Weitzes) to try to address it. Although the work required was not all covered by warranty, the two dealerships communicated with eachother and took care of all my needs without any cost. And I did not have to drive all the way downtown to get the work done. Weitzes took care of it for me! Great service from Adam H., Assad M. and Ken H. You made it easy for me. I appreciate it. - from RANDAL S More

Deceiving Even with delay. But what Herold wrote on the invoice to avoid warrenty in the future is not acceptable. I checked with a lawyer who said it means n Even with delay. But what Herold wrote on the invoice to avoid warrenty in the future is not acceptable. I checked with a lawyer who said it means nothing as I put new pipe and new sensor. Nagy More

Great service from Tony @ Downtown Toyota Walked in on a Saturday afternoon and we were very fortunate to meet with Tony. Tony was incredibly patient with us, very knowledgeable, listened to w Walked in on a Saturday afternoon and we were very fortunate to meet with Tony. Tony was incredibly patient with us, very knowledgeable, listened to what we were looking for, and had great (and relevant) suggestions for us and our lifestyle. He was respectful and took his time with us- and didn't apply pressure tactics whatsoever. He knew budget was a concern for us, and he helped us with some great suggestions. Absolutely recommend Downtown Toyota, and especially Tony. Thanks again! More