Downtown Subaru

Melissa Yiu - A Cut Above We compiled a list of three car manufacturers with models that had both a high reliability rating and a top safety rating. It had been many years sinc We compiled a list of three car manufacturers with models that had both a high reliability rating and a top safety rating. It had been many years since we purchased our last vehicle and we dreaded the thought of having to deal with car salespeople. Our first two dealership visits confirmed our worst fears. Then we went to Downtown Subaru, where we met Melissa. What a difference! The three cars that we test drove at the various dealerships were all about the same from a technical and driving perspective, but it was our interaction with Melissa that made us decide to buy a 2020 Subaru Forester. It was such a pleasure dealing with someone who was professional, straightforward, no-nonsense and informative. The fact that she was not pushy in the least was the icing on the cake. She was the exact opposite of the other salespeople we dealt with. She made us feel like valued customers, quickly grasped what mattered to us and was genuinely interested in helping us choose the vehicle that was right for us. Most importantly, she made us feel that we could trust her. We have shared this positive experience with our friends and would strongly recommend Melissa to anyone in search of a new car. More

Melissa Yiu - Outstanding Sales Representative We were so pleased to have met Melissa upon arrival to purchase our second vehicle from Downtown Subaru. She is the best sales representative I have e We were so pleased to have met Melissa upon arrival to purchase our second vehicle from Downtown Subaru. She is the best sales representative I have ever met. Melissa is friendly and knowledgeable which put us at ease. Melissa is thoughtful and pay close attention to details. I greatly appreciate the care she put into our purchase and delivery. She carefully walked us through everything and made the process simple to understand. Melissa made us feel valued and treated us like family and friends. We trusted her with her expertise in Subaru vehicles and would not hesitate to recommend her to future customers. Melissa is a 10! A+! More

Melissa Yiu - excellent service Knowledgeable, informative, stress-free, discussed everything thoroughly. Patient all through the process and made sure we were satisfied. Best car pu Knowledgeable, informative, stress-free, discussed everything thoroughly. Patient all through the process and made sure we were satisfied. Best car purchase experience I've had. More

David Robe is an excellent rep. David was easy to deal with, no pressure, minimal haggling required, and he kept doing stuff that protected US. We had a couple of issues with some o David was easy to deal with, no pressure, minimal haggling required, and he kept doing stuff that protected US. We had a couple of issues with some of the new computer-driven features that were corporate Subaru problems and David worked hard after the sale to get them resolved. We had a very good sales rep with our previous string of Nissans, and our last Honda rep was good as well, but David is the best we have ever dealt with. More

Excellent service by Melissa Yiu We recently purchased our second vehicle from this dealership and met with Melissa Upon our arrival. She was very informative, knowledgeable and court We recently purchased our second vehicle from this dealership and met with Melissa Upon our arrival. She was very informative, knowledgeable and courteous throughout the service she provided. We are very satisfied with our purchase and would recommend her expertise to future customers. More

Happy I would recommend Melissa and refer people to her in a heart beat. She will take all the time you need to discuss numbers and needs and provides a tho I would recommend Melissa and refer people to her in a heart beat. She will take all the time you need to discuss numbers and needs and provides a thorough not cursory walk through the car when it’s ready. She is an absolute super star in terms of customer service before as well as after the purchase! She really makes an effort to make sure you are happy. Subaru Canada should clone her. More

Olivia helped me buy my car, I felt she was on my side, she made buying a car a pleasant experience. I am so glad I came back to downtown Subaru to buy my 2020 Impreza she made buying a car a pleasant experience. I am so glad I came back to downtown Subaru to buy my 2020 Impreza More

Melissa - Exemplary customer service. When I decided to buy my first car in Canada, my primary requirement was an affordable and proven AWD, to brave the Canadian winter-road conditions. S When I decided to buy my first car in Canada, my primary requirement was an affordable and proven AWD, to brave the Canadian winter-road conditions. So Subaru (and Crosstrek) was a no-brainer for me. I had visited two other Subaru dealerships, both of them much closer to my home, before deciding on Downtown Subaru. The reason I decided to go with them was Melissa Yiu. The cordial service offered by her was in drastic contrast to the cold shoulder and the aggressive salesman techniques that I had noticed at the other two dealerships. Even after-sales, Melissa had been quite approachable for some queries regarding my car, winter tire requirements etc and I have found that she had always responded promptly to my calls and emails. Moreover, while dealing with Melissa, I felt that she is a straightforward person and I would very much prefer to deal with someone like that and give my business to them, any given day, rather than a fast-talking aggressive salesman or worse, a snobbish one. Business has to be earned, and in my case, Melissa did that for Downtown Subaru. I would gladly recommend her as a trusted car dealer to any of my acquaintances. More

Quick, responsive, and fair pricing. Jeff always accommodates and tries to work around my schedule. Work is consistent and as promised. I always recommend friends. Thanks! accommodates and tries to work around my schedule. Work is consistent and as promised. I always recommend friends. Thanks! More

Melissa Yiu: superb customer experience! It is my first time buying a car. But from the moment I stepped inside Downtown Subaru, Melissa, the sales consultant, was nothing but patient and inf It is my first time buying a car. But from the moment I stepped inside Downtown Subaru, Melissa, the sales consultant, was nothing but patient and informative in helping me choose the right model and trim. I ended up getting a 2020 Subaru Outback. I have been driving my new car for almost three weeks, and I am more than happy. Indeed, it is the best Outback Subaru has ever produced. All thanks to Melissa for helping me make intelligent choices and navigating through the paperwork. She is likewise within reach whenever I have questions about the various functions of the car. Nothing beats a positive buying experience and impressive after-sales customer service. More