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Downsview Chrysler Ltd

Toronto, ON

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1,092 Reviews

199 Rimrock Rd

Toronto, ON

M3J 3C6

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1,092 Reviews of Downsview Chrysler Ltd

July 09, 2015

Pleasant reps, smooth experience I'd much rather go to the dentist to have a cavity filled rather than buy a new car... But Downsview Chrysler made this experience as smooth as possib More

by FH/SH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Helmy, Sayed Sadat
July 08, 2015

Purchase of a 2 door Jeep Wrangler Jacob, the fabulous and professional salesman assisted us from the get go; started with a phone call and within 48 hours, we purchased the Jeep and wa More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Kepecs
July 07, 2015

I Made A Mistake; Their Response Shows Care/Quality I posted a negative review for another dealership, and accidentally selected Downsview (instead of the correct dealership) when posting the review. More

by NewCarBuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Kepecs
Jul 07, 2015 -

Downsview Chrysler Ltd responded

Hello New Car Buyer, I was very upset to read your review and would very much like the opportunity to discuss your experience with you. This is not typical at all and I'm confused as to how this could be the case. Our deals are indeed fantastic but they are very much real. Please give me a call at your earliest convenience so I can get to the bottom of this. I take your concerns very seriously and would like to help. Thank You, Jacob Kepecs Internet Sales Manager 416-635-1660

Jul 07, 2015 -

NewCarBuyer responded

Thank you Jacob for reaching-out. I was/am very frustrated. I specifically contacted your dealership to ensure the vehicle was there to avoid a wasted 1hr drive. I received no response after two tries, then I came to the dealership to find no vehicle and no record of the vehicle! You can understand why I have come to the conclusion that I have... The situation repeated itself with additional RAM 1500s that show as in-transit, and magically disappear. It's an unfortunate experience.

Jul 07, 2015 -

Downsview Chrysler Ltd responded

Hello New Car Buyer, Again I'm sorry for the experience but I don't really understand the situation fully. Which models are showing as available that have disappeared? Trucks get sold everyday - I'm not sure if the misunderstanding is a simple as that. Please let me know what stock number you are interested in and I will find out what happened. Also, which sales person did you deal with? Can I ask your name? I'm trying hard to figure out what happened here...I don't have record of any calls coming in to the store on Friday for a Ram. Are you sure it was Downsview Chrysler you came to on Friday? Your help is much appreciated. Thank You, Jacob Kepecs Internet Sales Manager 416-635-1660

Jul 07, 2015 -

NewCarBuyer responded

Jacob - I am absolutely and completely sorry. I posted this review for the wrong dealership. My sincerest apologies. Do all dealerships have internet sales managers? If so, perhaps I should contact the internet sales manager at the offending dealer to see if I can get their support (I certainly received none in-person at that dealership!). I will remove my review immediately, and sincerely apologize for this inconvenience.

Jul 07, 2015 -

Downsview Chrysler Ltd responded

Hello New Car Buyer, I feel better knowing we aren't the offending dealer but still feel bad that you had a lousy experience looking for a Ram. Please let me know if you are still interested in getting a Ram for you and your wife. It would be a pleasure to help. Some dealerships have Internet Sales Manager's and some don't. I can find out for you - if you would like to share which store this happened with. If not, I completely understand. Please let me know if I can help in any regard. Thank You, Jacob Kepecs Internet Sales Manager 416-635-1660

July 06, 2015

We bought our new journey with confidence! We had checked around before we decided to buy it from Downsview Chrysler. Domenic was a real gentleman, told us the options available, and advised us More

by Behailu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domenic Bertucci
July 03, 2015

"Patience is a Virtue" Yes this is our Car Search Adventure. I have always been driving Japanese Cars and was kind of reluctant to try a different make and model like Ford More

by eHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Tamam, Masoud Asghari, Gulnara Ovezova
July 03, 2015

Our 2015 Chrysler 200 Limited Purchase As a life-long "car guy", I was VERY impressed with the new car buying experience at Downsview! After doing some research on the car my wife and I wa More

by Chris and Teresa R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Helmy, Sayed Sadat
June 28, 2015

PLEASANT Just purchased my 6th Chrysler product [1st one at Downsview Chrysler,] Eli Taman and Andrew Helmy were very helpful and not over powering during the More

by KEN PERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Tamam, Andrew Helmy
June 26, 2015

Patience and courtesy I put car buying alongside root canals as my least favourite duty. Just bought a Fiat 500 at this dealership. (Love it!) Adofo Piacentini made the exp More

by Female Buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
June 26, 2015

Honest and straight forward. Patrick simply followed through on his pre-sale promises. He was engaged in the entire transaction process including after sales support. I'd gladly r More

by N.A.M.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Senior
June 26, 2015

Excilirating sales experience Eli and Gulnara gave me the Fiat I wanted. The sales experience was very good, Eli was very transparent with the price and proactive in coming in ant More

by George OH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Tamam, Gulnara Ovezova
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