Downsview Chrysler Ltd

For Kai Chen the verv nice sales person at Downsview Chrysle This review for Kai Chen the verv nice sales person at Downsview Chrysle. In order to buy a car I met a lot of sales. Kai Chen, he is the best one. B This review for Kai Chen the verv nice sales person at Downsview Chrysle. In order to buy a car I met a lot of sales. Kai Chen, he is the best one. Be patient, friendly, have a wealth of experience, can be very professional to answer your question. Believe him, choose him, buy a nice car that belongs to you. More

Excellent Service & Friendliness I purchased a Dodge Grand Caravan in Aug 2015. Their Friendliness and Service was exceptional. They were flexible in their terms to provide a good dea I purchased a Dodge Grand Caravan in Aug 2015. Their Friendliness and Service was exceptional. They were flexible in their terms to provide a good deal for me and delivered the vehicle on time. Amazing Service. More

Friendly and caring salespeople We had wonderful and friendly service starting with Doris at reception (she gave me her lunch as I was starved!) to Nadia who listened to what we want We had wonderful and friendly service starting with Doris at reception (she gave me her lunch as I was starved!) to Nadia who listened to what we wanted and produced, Andrew who advised us on financing and finally Eli who cut us a great deal. They certainly sent us away impressed with their professionalism and even better, with our super new Renagade! Thanks so much everyone. More

Salesperson-KAI CHEN was very courteous and knowledgeable The staff at the dealer were very polite and knowledgeable. Always will to answers any questions asked. Wide variety of vehicle to choose from.excell The staff at the dealer were very polite and knowledgeable. Always will to answers any questions asked. Wide variety of vehicle to choose from.excellent customer's services. More

Happy Customer!!! I have visited many dealerships before coming here and finally purchased the car I wanted. This is my first car so I was very apprehensive in the purc I have visited many dealerships before coming here and finally purchased the car I wanted. This is my first car so I was very apprehensive in the purchase but my sales associate Kai Chen had great customer service and tried his best to make sure our needs were met. Now I am happily driving my new car and I hope that others will come to this dealership and get the customer care they deserve, More

Outstanding, friendly service at a very competitive price! This is a great dealership to buy a car! The service is friendly and efficient with very little dickering. They are one of the largest Chrysler / Dodg This is a great dealership to buy a car! The service is friendly and efficient with very little dickering. They are one of the largest Chrysler / Dodge dealers in Canada so they have tremendous sales volumes, which enables them to quote a price under most other comparable dealers. As such, they were extremely professional and got to the bottom line price very quickly. without the normal dealer games and well below my local dealers lowest price. When I picked up my new vehicle, they provided me with the applicable knowledge on features and ensured I was completely satisfied with its interior and exterior. The documentation for ownership was expeditious and completed in minutes. After forty years of buying cars this was my most rewarding experience.....no hassle and a great price! I wouldn't buy anywhere else. More

Delightful It was completely a pleasure to deal with Sayed and Andrew. Both gentlemen were professional and knowledgeable. I walked in and told Sayed what I It was completely a pleasure to deal with Sayed and Andrew. Both gentlemen were professional and knowledgeable. I walked in and told Sayed what I required and he was amazing at making it happen. It was a seamless transaction everything was completed without an issue. I will not hesitate to recommend Sayed to anyone I hear that is looking for a vehicle. More

Very Knowledgeable and made you feel comfortable Sayed was very knowledgeable and understanding. Answered all our questions and felt that he was on our side. Felt like we were dealing with a friend Sayed was very knowledgeable and understanding. Answered all our questions and felt that he was on our side. Felt like we were dealing with a friend and not a salesman. There was no pressure from his side and worked with us to get what we wanted. Professional atmosphere, great manager and an amazing welcome. More

Awful Salesman + OK Finance Guy+Good Sales Manager = 3 Stars We went in during a “special event”. We narrowed it down to the 2015 Jeep Cherokee and were debating trim level. Sayed knew NOTHING about his product We went in during a “special event”. We narrowed it down to the 2015 Jeep Cherokee and were debating trim level. Sayed knew NOTHING about his products and was clearly making it up as he went along (Red Flag #1). He consistently gave us incorrect information about what was/ was not available on the car prolonging the shopping experience unnecessarily. When we pointed out inconsistencies between what he was telling us and the information on the website he told us to put our phones away as it would just confuse us more. The ONLY reason we purchased the car from this person was because the price and timing was right. After finally coming to an agreement and signing on a price and model they moved us along to speak with the financing team. Although ultimately Brian was helpful and a gentleman, the initial experience was not enjoyable. It was after 10pm and we asked several times if we could come back the following day to finalize the financing and determine what extras we did/did not want and were essentially forced to remain or the whole deal would be lost (Red Flag #2). We called Sayed the following day to confirm with him that we wanted a specific interior colour and the financing was confirmed by 11am. Sayed stated that he was looking for a car that met our specifications and would let us know. After 4.5 business days and no additional information (Red Flag #3)we decided to drop in to the dealership to have a face to face conversation. Only at this time, 4.5 days after we bought the car, did Sayed say that the Manager (Ben) had emailed the other dealerships to find out if the cars that were listed as available were actually available. Sayed had consistently told us that they are ONLY allowed to email other dealerships despite multiple requests that they telephone the dealership to confirm the availability of the car sooner (Red Flag #4). The following day, after having heard nothing from Sayed, I decided to drop in again. This time I requested to speak with Ben who advised that he had telephoned the other dealerships (and that he always calls and never e-mails) and who, when he told me his understanding of the timeline of events and how things had occurred, had all incorrect information, obviously provided by Sayed (Red Flag #5). Sayed told me that he did not care if I trusted him or enjoyed working with him as long as he felt he was doing his best. Sayed had a response to everything - and not the kind of response that is customer-centered (Red Flag #6). Ultimately, I advised Ben that I no longer wished to have Sayed involved in the remainder of the transaction and we completed all the final steps with Ben efficiently and without issue. Final thoughts: Although we ultimately ended up with the car we wanted at a fair price, the car was given to us with only ¾ of a tank of gas (though we were charged for gas), no windshield wiper fluid and had not even been hosed or wiped down to clean off the outside after they drove it (with no plastic covers on the inside) 500km to the dealership. We also paid extra for rust protection and I have no proof that this was even done to the car. Overall experience: 3 Stars. Out of the 10 days (or so) we were doing business with this dealership, the first 7 were awful and we would rate at 1 star. The fact that Ben tried to remedy the situation and that our experience with his was much better, raises our rating to 3 stars. Would I go again: Yes, but I would only deal with Ben and I would be far more assertive, cautious and willing to walk away at the first sign of trouble. More

Quick and hassle free Was greeted as soon as we got there by a loyalty marketing manager from Chyrsler. He was friendly and prompt in getting us a salesperson and made sure Was greeted as soon as we got there by a loyalty marketing manager from Chyrsler. He was friendly and prompt in getting us a salesperson and made sure our experience was a good one. It was a good one as the salesperson (Patrick Senior) was very friendly and not pushy at all. We were able to find a vehicle to fit our needs and come to an agreement quickly. More