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Downsview Chrysler Ltd

Toronto, ON

3.5
1,088 Reviews
Call Dealership (416) 635-1660
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199 Rimrock Rd

Toronto, ON

M3J 3C6

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1,088 Reviews of Downsview Chrysler Ltd

March 28, 2019

Great experience A great experience working with Payam and the team at Downsview Chrysler Jeep. Professional service and no pressure staff are there to serve and answe More

by KevinW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Tamam, Leslie Canada Dagatan, Payam Torfehgoo
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Helpful
March 21, 2019

Professional and Nice Payam Is professional and he provides the best service that I am looking for. Appreciate it Payam helped Me get my dream car. Thank you Payam More

by Devin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Kepecs, Carlos Baptista, Eli Tamam, Masoud Asghari, Payam Torfehgoo
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Helpful
March 20, 2019

Ignition problem I have previously left an unfavourable review, which I am editing. It was left at a time when I was upset and not happy with the situation and it was More

by Danofto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shane
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Apr 25, 2019 -

Downsview Chrysler Ltd responded

Hello Danofto, We are glad that we were able to able to fix your vehicle, for less than originally quoted, and that you are now a satisfied customer. Thank you for giving us the opportunity to assist you and we hope to give you good service again in the future. Thank You, Downsview Chrysler

Helpful 2
March 18, 2019

Great experience Payam was very prompt when I called him. He was able to answer all the questions I had about the car. I will definitely recommend him to friends and More

by Siamak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Baptista, Eli Tamam, Masoud Asghari, Payam Torfehgoo
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Helpful
March 16, 2019

Excellent customer service Very friendly staff . Spend quality time with the customer. Payam helped us to get our favourite Pacifica Also thanks Eli and Masoud I recommend t More

by Shelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Kepecs, Carlos Baptista, Eli Tamam, Masoud Asghari, Payam Torfehgoo
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Helpful
March 06, 2019

I recommend Payam I went to Downsview Chrysler for fix my Dodge Journey,Payam suggest me to change it to new Cherokee with similar payment. I'm driving new Cherokee n More

by Luis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Baptista, Eli Tamam, Andrew Helmy, Payam Torfehgoo
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Helpful
March 06, 2019

Richard Brulinski I have been dealing with Richard Brulinski for over 16 years and I have just picked up my 2019 Jeep Grand Cherokee - which is great! My family and I More

by Derek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brulinski
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Helpful
March 04, 2019

Dymitro in sales is awesome but service dept sucks I'm taking my business elsewhere. Terrible experiences even though I bought the brand new car there. Never going to see me or my $$ again. More

by Displeased customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ed Comsa, Leslie Canada Dagatan, Michael Chetty, John DelTatto, Dmytro Vitvytskyi
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Mar 05, 2019 -

Downsview Chrysler Ltd responded

Evan, we are disappointed to read your review of us. Unfortunately we couldn't have helped you any differently....While your vehicle was in service, you were given a rental vehicle from a third party rental company, at no charge to you. Your Service Contract (Extended Warranty) gives you this great benefit. However, once the repair is finished, you do need to pick up your vehicle and return the rental. You did not do this. You were contacted early Friday to let you know your vehicle was ready but you chose to take the rental vehicle to the United States and return it on Monday evening. We were able to get Chrysler Canada to pay for an extra day rental for you as a goodwill gesture, leaving you only responsible for the two day rental charge from this third party company. There was nothing more we could do to help you – and when you called Chrysler Canada to confirm the terms of your rental agreement, and were told that you are responsible for these two days, you chose to blame us and demand we pay for these charges, or we would have bad reviews online…. Unfortunately these are the times we are in and some (luckily not many) people think this is the way to get what they want. But, we trust you can understand we cannot run a business this way, and it’s disappointing that is how you do business yourself. Thank you for the opportunity to service you, sorry we couldn’t give you what you want.

Mar 06, 2019 -

Displeased customer responded

Nice try guys. Deflect all of the problems back to the customer. That seems to be what you do on every single bad review about your dealership. The reality of this visit was that I came in for an oil change ($129), I mentioned that the car was very difficult to shift into 4 x 4 (it's a jeep). When I came to pick up the car, it couldn't be driven because your technician had disconnected the transaxle?? Michael Chetty your Service Advisor said "why would he have done that?". A part was ordered and Michael told me it would be about a week to get. I told him that would not work for me because I was leaving town the next morning (the biggest snow day in Toronto all winter) for a driving trip and I needed 4 wheel drive to get where I was going. He arranged a rental and told me the dealership (not Chrysler Canada) would pay. Again, he knew I was leaving town for several days. Upon my return on Monday I immediately came to the dealership to get the Jeep. Guess what? It still wasn't fixed. John your Supervisor in Service took it for a drive with a technician and told me that absolutely it didn't work right and he would check with Chrysler to see what else could be done. I'm still waiting for follow up. Oh, and Ed Comsa your service manager didn't know any of this before he got argumentative with me and told me that I signed a document that said I'd pay for anything not covered by warranty. I asked him if that included his own Technician disconnecting a part causing a SAFETY issue. He was the one who told me to call Chrysler Canada and even gave me the phone number.

Helpful 6
February 28, 2019

Just Payam Payam is very cool and Professional guy who can guide you to buy the best choice. Also I recommended Downsview Chrysler too. Thank you Payam More

by Bamdad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Brulinski, Payam Torfehgoo
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Helpful
February 26, 2019

Amazing Deal!! Very professional and very heplful agent.He took the time and explained to me in detailed what i need to know.I definately would recommend him to fami More

by Jhnr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Tamam, Andrew Helmy, Malek Dabbouseh
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Helpful
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