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Downsview Chrysler Ltd
Toronto, ON
1,094 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,094 Reviews of Downsview Chrysler Ltd
April 20, 2019
Arrogant staff I have been taking my car here for service for several years because I purchased it at this dealership. My experience has always been lacklustre. On m I have been taking my car here for service for several years because I purchased it at this dealership. My experience has always been lacklustre. On my most recent visit, I made an appointment and took my car in for regular service. I was told that it would take 1.5 to 2hours. When I returned to pick my car after 2 hours I was told that it was going to take an additional 2 hours. I was told that « it was a Saturday » and that « I should please bear with them ». No apologies as if this was normal. At no time did anyone call me to tell me that they required an additional 2 hours to complete the work “because it was a Saturday “ which I believe happens each and every week. If I were treat my customers and run my business like this garage, I would be out of business. More
by Unhappy customer
Employees Worked With
Aliana
April 16, 2019
Great service Dmytro was very professional and knowledgeable. Would highly recommend him and the Downsview Chrysler team. I visited 2 other dealerships before and Dmytro was very professional and knowledgeable. Would highly recommend him and the Downsview Chrysler team. I visited 2 other dealerships before and did not buy due to poor service. It was nice to deal with a friendly professional dealership. More
by JB
Employees Worked With
Andrew Helmy, Dmytro Vitvytskyi
April 13, 2019
Best buying experience Ever!!! I was called in from the salesperson Andrey Slomnitsky and was informed of a midnight sale they were having. From walking in the front door the staff I was called in from the salesperson Andrey Slomnitsky and was informed of a midnight sale they were having. From walking in the front door the staff was very welcoming and courteous. Within seconds I was greeted and asked if I could be helped in any way. I told them I was here to see Andrey and they paged him. Andrey came and we had a seat. We discussed what I was looking for in the new minivan. I expressed the features that mattered the most. This is my fourth experience with buying a new vehicle. This is by far THE BEST EXPERIENCE I EVER HAD BUYING A VEHICLE!!! Dealing with Andrey and the manager Eli Tamam was very easy. They are professional and courteous and respectful. Eli took his time with explaining everything about the vehicle that I wanted to purchase. In the end we made a deal that we were both happy with! I walked away feeling great about our exchange. Would definately recommend Downsview Chrysler for purchasing a new vehicle and will be going back for any future transactions. Thank you Andrey and Eli for the great experience. David V, More
by David
Employees Worked With
Andrey Somnitsky and Eli Tamam, Eli Tamam, Masoud Asghari
April 13, 2019
Sales I would like to give a high praise to Lealie Dagatan, she was extremely genuine and professional... i love the way she accomodate me during her busy d I would like to give a high praise to Lealie Dagatan, she was extremely genuine and professional... i love the way she accomodate me during her busy days. Explaining every details. More
by Weng
Employees Worked With
Peter Groberman, Leslie Canada Dagatan
April 05, 2019
I don't usually write reviews but malek is amazing !!! This is the second time I have purchased a car from Malek, and it was once again a super awesome experience. Malek was very attentive to my needs and This is the second time I have purchased a car from Malek, and it was once again a super awesome experience. Malek was very attentive to my needs and concerns, and worked hard to get me the best deal possible for my new Car. The sales manager,mr Richard, was very knowledgeable and really made me feel like he had my best interests in mind when explaining all of my options. At no point did I feel that dreaded pressure to buy a car from them. It was great to experience such personalized service from a car dealership. It really alleviated a lot of the anxiety I had about having to buy a brandnew car. I would definitely recommend Malek to anyone looking for a new car in the area! Great purchase experience MALEK keep up the good work!!! . More
by Bander zah
Employees Worked With
Richard Brulinski, Robin Mathura, Malek Dabbouseh
March 30, 2019
Only go if you are ready to buy Prior to attending Downsview Chrysler I had contacted a salesperson for information regarding a lease. The salesperson responded and provided me with Prior to attending Downsview Chrysler I had contacted a salesperson for information regarding a lease. The salesperson responded and provided me with pricing that was fair and asked for me to attend the dealership for them to apprise my Jeep. I set up an appointment to attend and meet with the salesperson. The salesperson was busy but passed me off to another employee to help me out. I explained that I could not do the deal today as there is many external factors in play but wanted to get my Jeep appraised, test drive the 2019 Wrangler, look at some numbers and come back next week to finalize any deal. I explained that I knew that next week was the start of a new month and as such the pricing could change and if it did I was prepared to pay more but I just needed a rough idea of what they would pay for my Jeep to see if it was even worth it. This employee told me he didn’t want to waste my time nor his in providing numbers and instead handed me off to an assistant manager. I was handed off to yet another employee, who I tried to explain this to all over again and I was advised that wanting to pay more was not logical. I re-explained that I understand deals change and it is a risk I have to take because I am not in a position to make a deal today. In my opinion this employee could not respect this fact. In my opinion this employee was not understanding of my situation. He was pushy, passive aggressive, and lacked the ability to accept feedback and handle this type of situation. He was only willing to do things his way instead of listening to the customer. He was not attentive to my needs, didn’t apprise my car, and after getting no where with him I left. Overall the feeling I was left with by this dealership was only come if you are ready to do a deal immediately and if not don't come. While this might not be how the employees I dealt with today viewed the situation, this is, in my own personal opinion, how it came off. While I do note this dealership has many exceptional reviews, everyone has off days and I might just not be the right customer for them. I will note their pricing is rather fair, I just think they need a substantial improvement in their customer service and understanding that providing information and customer service is part the business they’re in. They have ensured that when I am ready to buy a Jeep I will not return to this dealership. More
by Jeep2015
Employees Worked With
Ali, Jacob Kepecs
March 28, 2019
Great experience A great experience working with Payam and the team at Downsview Chrysler Jeep. Professional service and no pressure staff are there to serve and answe A great experience working with Payam and the team at Downsview Chrysler Jeep. Professional service and no pressure staff are there to serve and answer all questions. Extremely knowledgeable and great to work with. More
by KevinW
Employees Worked With
Eli Tamam, Leslie Canada Dagatan, Payam Torfehgoo
March 22, 2019
Professional and Nice Payam Is professional and he provides the best service that I am looking for. Appreciate it Payam helped Me get my dream car. Thank you Payam Payam Is professional and he provides the best service that I am looking for. Appreciate it Payam helped Me get my dream car. Thank you Payam. More
by Devin
Employees Worked With
Jacob Kepecs, Carlos Baptista, Eli Tamam, Masoud Asghari, Payam Torfehgoo
March 20, 2019
Ignition problem I have previously left an unfavourable review, which I am editing. It was left at a time when I was upset and not happy with the situation and it was I have previously left an unfavourable review, which I am editing. It was left at a time when I was upset and not happy with the situation and it was not fair representation of the service I had received. I have included a brief summary of what transpired. I have an after market starter that was installed in my dodge vehicle close to 10 years ago. Unfortunately To diagnose the problem this has to be removed at a cost of 320$ plus tax. before they could even scan the vehicle to find the problem. There is no way around this because the equipment needed to analyze can not operate with after market parts. I was upset that I had to pay for something before any work could be done. The service person named Shane was helpful and said he like to help but that this was there policy. They are currently working on the vehicle and I will update the review once the work is completed. More
by Danofto
Employees Worked With
Shane
March 18, 2019
Great experience Payam was very prompt when I called him. He was able to answer all the questions I had about the car. I will definitely recommend him to friends and Payam was very prompt when I called him. He was able to answer all the questions I had about the car. I will definitely recommend him to friends and family. More
by Siamak
Employees Worked With
Carlos Baptista, Eli Tamam, Masoud Asghari, Payam Torfehgoo
