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Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre
Edmonton, AB
36 Reviews
36 Reviews of Don Wheaton Chevrolet GMC Buick Cadillac Ltd. - Service Centre
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April 07, 2015
Just keeps getting worse I purchased my new 2015 escalade from this dealership for over $100,000 approx. 6 months ago. the sales process was tolerable, but certainly not what I purchased my new 2015 escalade from this dealership for over $100,000 approx. 6 months ago. the sales process was tolerable, but certainly not what you would expect for a luxury dealership purchase. I've since taken it for service to Edmonton Motors to find a very pleasurable and accommodating service experience. Just this past week, I took it back to Wheaton out of convenience for an oil change and to change my windshield. Not only could they get neither of these correct, they also promised to wash my truck as they would have it for 12 days. All other luxury dealerships (Lexus, Infinity, Audi, BMW) do this without being asked, but we did ask Wheaton and they willing said they could absolutely do this for us. We came home to the windshield not replaced and the truck dirtier than how we left it as it was parked in a back lot for the past 2 weeks. When we arrived and expressed our extreme disappointment and gave them the opportunity to rectify the experience (we too are in a service industry and will always give a second chance) they didn't bother as much as a sorry. When we said we would take our business elsewhere, they said "ok, that is your choice'. This has been at least my 10th chance with the Wheaton service department (as I also purchased my previous 2 vehicles there) and things continue to go from bad to worse. I'm not sure they are interested in any customers, never mind repeat business. More
by Erin
Employees Worked With
Shelby
Helpful March 07, 2015
awesome service We took our Cadillac escalade in for service. We were greeted by a very nice young man (Geoff Frazer). He was very friendly and professional. He looke We took our Cadillac escalade in for service. We were greeted by a very nice young man (Geoff Frazer). He was very friendly and professional. He looked after all our issues and took the time to look after getting a rental delivered to the dealership for us. The work was done fairly expediently and thus far we have had no issues with the repairs. We told that if there were issues to bring it back and they would look after it. All in all a very pleasant experience. We will definitely continue to use this business. More
by Dan
Employees Worked With
Geoff Fraser
February 19, 2015
Friendly service centre This was the best service center experience I have ever had. Super friendly, profesional staff, top-notch technicians, and a clean, well-lit service b This was the best service center experience I have ever had. Super friendly, profesional staff, top-notch technicians, and a clean, well-lit service bay. More
by bchurchi41
Employees Worked With
Geoff Fraser
February 26, 2014
Drove out to Alberta from Ontario over Christmas. Got a flat just as I arrived in Edmonton. I only ever take my Regal to GM dealers so Googled and found Don Wheaton's close by. Was treated like royalty by flat just as I arrived in Edmonton. I only ever take my Regal to GM dealers so Googled and found Don Wheaton's close by. Was treated like royalty by Mr. Peter Wilson and his staff. I opted to get an oil change as well as I was almost due and in no time flat, (pardon the pun), I was on my way again and reached my family in time for the holidays. Thank you everyone for your help and kindness. It is great knowing that old-fashioned service is still available in this day and age. More
by beemagdane
Employees Worked With
November 30, 2013
Len takes care of our fleet account. He always ensures that all charges are very clear and works hard to ensure good timelines on the repairs. I would recommend Len to anyone looking for a great, hones that all charges are very clear and works hard to ensure good timelines on the repairs. I would recommend Len to anyone looking for a great, honest, service advisor. More
by director02
Employees Worked With
Len Crotty
November 28, 2013
Jeff provided with fast, friendly and professional service. I got the car back the same day and at the time he said it would be ready. He had a loaner car ready for me when I arrived. The quality of w service. I got the car back the same day and at the time he said it would be ready. He had a loaner car ready for me when I arrived. The quality of work at Don Wheaton is always excellent. More
by samicars
Employees Worked With
Jeff Bedford
