Don Valley North Toyota

Awesome Deal, Easy Transaction, And Then - Nothing. We purchased a 2008 Rav4 from this dealership from their used car department. Great car, great price, delivered on time, cleaned inside and out. And We purchased a 2008 Rav4 from this dealership from their used car department. Great car, great price, delivered on time, cleaned inside and out. And then, the real adventure started. The car was delivered with one, not two, keys. The salesman indicated that one of their car jockey's misplaced it, but not to worry - if they can't find it, they'll get us another at no cost. I followed up week after week with the salesman, and he never responded to any phone calls, voicemails or even text messages. Then came an amazing day - the key was ready for pickup! Arrived at dealership, was directed to the parts department, they told me that 1) They had no key in stock and had no idea about what the salesman was talking about, 2) I would have to pay for the key, which was almost $400.00, 3) I would have to make an appointment to have it programmed, IE - come back when they have an opening and 4) I would be charged for the service on the vehicle. Finding this oddly unacceptable, I talked to a manager. He said they would straighten things out. Weeks went by, more voicemails and emails ignored. So I started contacting other managers at Don Valley North. Still no reply. I finally emailed the General Manager of the entire dealership, explained the situation to him, and received an email in response within 4 minutes. Eventually, arrangements were made to have the key delivered to another dealership closer to me to have the work done. However, when the key was delivered to Yorkdale Toyota, no one told the other dealership why a key was dropped off. More waiting, emails, phone calls, etc (lather, rinse, repeat). The day eventually came when all the planets properly aligned, politicians stopped telling lies, lawyers actually took money out of their own pockets, the hole in the ozone layer almost closed and I finally had a key in hand that fit my car. Bottom Line: If you need an extra key from Don Valley North Toyota, you will need to contact at least one salesman, two different parts departments, six managers from two different dealerships, one service advisor and two bored-sounding receptionists. You will need to write nine emails, send a minimum of 10 text messages and leave nine voicemails, and then, last but not least, have the work done somewhere else more convenient to you. Not to mention that the entire thing will take, from start to finish, about ten weeks - time that will be filled with anxiety, nail-biting and watching what is left of your hair turn an entirely different shade of gray. All that aside, we certainly do love the car. And, because of the effort required to finally get the key, we've had it bronzed, insured for a lot of money and finally had it stuffed and mounted over our fireplace mantel. More

Mr. Jeffrey Pingol is for sure AMAZING. Jeffrey and the rest are all of big help.Mr. Pingol really gave me the best deal i can get.All are so friendly. Jeffrey was so helpful and friendly. Jeffrey and the rest are all of big help.Mr. Pingol really gave me the best deal i can get.All are so friendly. Jeffrey was so helpful and friendly. thanks GUYS. More

Great People Selling Great Cars! We were given quality service from the moment we walked in. The first person we had an appointment with was not immediately available so Anthony Silva We were given quality service from the moment we walked in. The first person we had an appointment with was not immediately available so Anthony Silva stepped in to help us with the vehicle we were interested in. The vehicle was priced very reasonably, in fact, lower compared to other dealerships. We test drove it and made a decision right there and then. Anthony himself inspected the vehicle for us and pointed out some spots that still needed to be done. He went out of his way to make the whole process more convenient for us and even gave us a few perks! The people we dealt with in the dealership were courteous. More

cooperation the car that offered to me was very reasonable , he explained so clearly and correct,he was very friendly and he spend a lot of time too leading me. the car that offered to me was very reasonable , he explained so clearly and correct,he was very friendly and he spend a lot of time too leading me. More

From 2000 Honda Civic to a 2017 Toyota Prius C This dealership was suggested by my family when I was in the market for a new car. I was only looking at what was available at this dealership, but e This dealership was suggested by my family when I was in the market for a new car. I was only looking at what was available at this dealership, but ended up purchasing a Toyota Prius that very evening. This was largely due to the sales representative Joe Brancato. He first listened to what I was looking for and then showed me the different models that would be suitable to what I needed, answering all my mundane questions about how the windshield wipers are turned on, how the lights work, windows, heat, A/C etc. Of course he mentioned all the other features of the 2017 car that I was purchasing, but concentrated on the features that were important to me, answering the same questions in full. More

Good Job! The sales person, Joe Brancato, was very helpful and nice. He had helped me, to find the RV4 car. I have purchase the car and founds it is good. The sales person, Joe Brancato, was very helpful and nice. He had helped me, to find the RV4 car. I have purchase the car and founds it is good. More

Loyal Customer As a loyal customer of this dealership, I give a 5 star rating for excellent customer service and quality service I always received from all staff. Re As a loyal customer of this dealership, I give a 5 star rating for excellent customer service and quality service I always received from all staff. Rest assured I will continue to patronize your company to service my car. Salvador More

Top Notch Service! The maintenance service of our 2 cars was done completely, promptly and at a reasonable cost. Our Service Advisor, Vincent Wong, was very friendly and The maintenance service of our 2 cars was done completely, promptly and at a reasonable cost. Our Service Advisor, Vincent Wong, was very friendly and courteous, and facilitated our service very effectively and efficiently. Kudos to Vincent and his maintenance team! More

Awesomeness Awesome, thank you for being nice to us towards purchasing my new car. It is very enjoyable time to negotiating with Silke, she is a very nice lady Awesome, thank you for being nice to us towards purchasing my new car. It is very enjoyable time to negotiating with Silke, she is a very nice lady to talk to when we bargain the deal. Overall is awesome time time toward our purchase my vehicle. Thank you! More

New Highlander It was a pleasure working with your salespeople. The person dealing with us was knowledgeable and provided us the required information. I will recomme It was a pleasure working with your salespeople. The person dealing with us was knowledgeable and provided us the required information. I will recommend him to my friends, More