Don Valley North Hyundai

Poor service poor quality Disclaimer, this is not my 1st Hyundai purchase, however this was my 1st experience with Don Valley North Hyundai. I bought a used 2016 Elantra from Disclaimer, this is not my 1st Hyundai purchase, however this was my 1st experience with Don Valley North Hyundai. I bought a used 2016 Elantra from this dealership in March of 2016, to which I soon found and was sold a lemon. After a couple of weeks of driving, the tire pressure was low, the heat shield vibrated loudly, and worst of all -> the breaks felt very soft (sponge-like) weak. I took the car into the dealership, and found that they didn’t believe me. They said they looked of the car before the sale, and again when I took it in to be looked at. They said everything was ok. After insisting that they look at the car again, they took it for a test drive and confirmed my fears. The brakes were shot, the heat shield vibrated a lot, and the tires were indeed low. Geez, you would think they would have checked all of this before selling me a car. To which I was told during the bill of sale period, that the car was solid, with new brakes. Straight Lie. I again had an issue with the trunk releasing by itself. I didn’t know what was going on. I took it and found out that they didn’t believe me - again. They said there was no issue and sent me packing. I took the car to another dealership and they found the issue with the trunk release and they corrected the problem. Guess what, no more issues with the trunk releasing itself! You can imagine how scary this is, whether it be on the road, or in my driveway. Today - it is currently the middle of winter, and on a cold start I hear a vibration coming from the location of where the heat shield is located. I said not again, so I called the service department and took it in. (I also had an issue with the tire pressure, and asked if they could take a look at that too while I was there.) After 90 mins of my pre-booked appointment, they told me there was nothing wrong with the heat shield, and they noticed a minor issue with the tire pressure and was about to send me packing again. I said no, and looked at my tire and it looked like they didn’t do anything with the tire itself. I said look again, and the service rep realized I had caught him in an obvious lie. Still waiting on my call, however I’ll tell you this now. I will never use their service department again, nor buy a car from this dealership again. Masamune More

Amazing experience - great customer service I am truly taken back by how amazing shawhin was at helping me select my hyundai elantra. I have always bought my cars privately because I have had a I am truly taken back by how amazing shawhin was at helping me select my hyundai elantra. I have always bought my cars privately because I have had a hard time trusting dealerships through bad experience but shawhin has reassured me that I'm in the right hands. He told me about the Weins Canada culture and how focused they are with customer service and boy he was not kidding. I just wanted to take a moment out of my time to shine a light on how genuine and amazing shawhin really was and because of him I will buy again from the weins family. More

Amazing! Great customer service! I would definitely recommend this service to anyone who is looking to purchase a car:) They have good facility and all the sta Great customer service! I would definitely recommend this service to anyone who is looking to purchase a car:) They have good facility and all the staffs are friendly. Overall experienced was satisfactory! More

Consistently great service! I am servicing my Hyundai Santa Fe Sport at DVN since I purchased the car new from them. Since then, I always had a great experience with the all the I am servicing my Hyundai Santa Fe Sport at DVN since I purchased the car new from them. Since then, I always had a great experience with the all the people I dealt with. I am impressed with the courteous, polite manner of conducting business, friendly atmosphere, solid professional service I have always come to expect from DVN Hyundai! Mr. Cheung always strives for excellent client service and timely resolution of all client requests! DVN Hyundai, you are an amazing team! More

Without a doubt the worst service department ever This is undoubtedly the worst service department in the automotive world. We purchased a 2015 Tuscon last year. Less than one week after purchasing it This is undoubtedly the worst service department in the automotive world. We purchased a 2015 Tuscon last year. Less than one week after purchasing it, we noticed a piece had come off the roof rack. My wife went to the dealership to get the piece replaced and was told she would have to buy the part for $52.00. She told the service rep that she should not have to pay for this since the car was so new. She said it probably wasn't put on properly and may have come off in the car wash. The service rep told her there is no way for that to happen and that people are stealing these pieces all the time. She was so upset that she just paid and ordered the part. But then went to the car wash and sure enough they had the piece. We went to the service manager Cato who was a nice guy and refunded our money and had one of the guys put the piece back on. For regular maintenance they have no idea what an appointment is. I have scheduled oil changes only to arrive and have to wait to speak to our designated service advisor. This is nuts!! I have had to wait up to 20 minutes just to give the advisor the keys. What is the purpose of scheduling an appointment? My biggest beef with them is their lack of communication. We have had to wait on replacement parts on 2 separate occasions and the wait is unbelievable. Despite leaving repeated messages for our service advisor who's voice mail says he'll get back to me by the end of the day, we do not get a return call. There is a sign in their department that says "Customer Service Is Not A Department, It's An Attitude" I'm afraid they severely miss the mark. More

"Great customer service " I have been dealing with DVN Hyundai 6 yrs ago. Their team is always so friendly, informative, and I feel trustworthy. I came in for service found oil I have been dealing with DVN Hyundai 6 yrs ago. Their team is always so friendly, informative, and I feel trustworthy. I came in for service found oil leaking from oil pan gasket. Thank you Cato for your advise Great customer service keep it up you have a fair way to go..... Thanks, Abdool.... More

Beware of Hyundai Canada and Don Valley I purchased a 2012 Sonata ltd with 22,000km on her back in March 2014 from Don Valley North Hyundai. My wife drove this vehicle for the past 2 year I purchased a 2012 Sonata ltd with 22,000km on her back in March 2014 from Don Valley North Hyundai. My wife drove this vehicle for the past 2 years. I took over in Dec, 2015. This past Thursday my car died in the middle of the 401 express lane near Pickering with 75,000km. It gave me NO warning and the dash lights came on and the car just shut down. I had no gas and could barely get out of the way of traffic. I was lucky enough to get over to the shoulder before narrowly being missed by a tractor trailer and almost losing my life. I emailed Don Valley North, talked to the person on their chat and called them and have had ZERO reply back from anyone there. These people have ZERO accountability. After getting this to another Hyundai dealership closer to me on Friday it turns out my engine seized due to a recall issue. The most ironic part is that I received the recall notice for machined pieces of metal getting stuck in the engine just this past Monday. 4 days after the engine seized on the Highway. There are massive recalls in the USA plus lawsuits going on against Hyundai for the same 2011-12 and even up to 2015 models for the engine just dying on people. Don't let this happen to you or your family. They want to replace the short block and give this car back to me howeverI narrowly escaped death in this vehicle and am scared to ever drive it again and on top of it all the people at Don Valley North Hyundai haven't even called to offer an apology, replacement or anything. Stay away from these people and maybe even Hyundai all together. Hyundai in the USA issued recalls on nearly 500,000 Sonata's in my model and earlier this past September, 2015. Hyundai in Canada has only begun to issue these notices as of a few days ago. Are the laws in Canada different? Are Canadian drivers lives less valuable then other places? Why wasn't my car recalled sooner to avoid this happening in the middle of the 401 express? By the way finally after placing this google review about the dealership they called me. Their reply on here is nothing short of terrible. More

Great customer service HI, I walked into your facility a week ago and was greeted by an employee named Ashkon. Ashkon made my experience there comfortable as i'm usual an HI, I walked into your facility a week ago and was greeted by an employee named Ashkon. Ashkon made my experience there comfortable as i'm usual annoyed by sales reps pushing too hard. I wasn't ready to purchase a vehicle but was simply browsing my options for the future. Ashkon clearly understood my plans and gave me great options to think about. I asked many questions about warranty and repair in which Ashkon was very knowledgeable, he even introduced me to one of the automotive technicians "shant", great guys! overall i felt very comfortable and i will defiantly be purchasing my next vehicle with Don Valley North Hyundai. Thanks, Chris De'zizo More

Great service I have been dealing with DVN Hyundai since I purchased my so awesome Veloster 3 yrs ago. Their team is always so friendly, informative, and I feel tru I have been dealing with DVN Hyundai since I purchased my so awesome Veloster 3 yrs ago. Their team is always so friendly, informative, and I feel trustworthy as well. Recently my engine light came on and there was evidence that there was an oil leak. Right away you think, "this can't be good"! Brought my car into service and voila...it was inspected...a few things tightened...a new clamp etc. No charge as still under warranty! Whew! More

Don Vally North Hyundai came through I would like thank the General Manager and Cato Cheung for following through with clutch matter. Cato and the General Manager understood the clutch ma I would like thank the General Manager and Cato Cheung for following through with clutch matter. Cato and the General Manager understood the clutch matter and have contacted me. Im not going to disclose any information here but things have turned out positive. I would recommend this dealership for customer service because at the end of the day they do follow through and maintain customer loyalty. Just have to bare with them because everyone makes mistakes. More