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Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
2,630 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,630 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
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June 01, 2024
Experienced with Sean at service is quick, easy, and very professional. The crew forgot to reset my service reminder, so I had to bring back the car the following day, but overall a good experience. professional. The crew forgot to reset my service reminder, so I had to bring back the car the following day, but overall a good experience. More
by MM
Verified CustomerEmployees Worked With
Helpful May 31, 2024
Kevin is the best service rep at Dorito Bros. He always goes above and beyond what might be considered helpful. He takes the time and trouble to research the issues with my VW Bug and then has th He always goes above and beyond what might be considered helpful. He takes the time and trouble to research the issues with my VW Bug and then has the patience to explain it all to me. And when there is bad news he knows how to cushion it with a positive attitude. I've been going there for over 10 years and he's a rock star!!! More
by KATHLEEN.RILEY
Employees Worked With
Other Employees :
I don't remember the names but everyone has been wonderful.
May 30, 2024
Third time bringing the car is for the same loud brake issue with no resolution. Explanation is, that is just how VW brakes are. It's really disappointing when you're talking about a $40K+ vehicle. Will n issue with no resolution. Explanation is, that is just how VW brakes are. It's really disappointing when you're talking about a $40K+ vehicle. Will not ever buy a VW again. More
by ALLIMBATTISTELLI
Employees Worked With
May 30, 2024
PRICEY. Disorganized upon check in, and took a full 30min (WHY?). Didn't have my records from Dublin VW. Didn't have a good explanation of what I needed to h Disorganized upon check in, and took a full 30min (WHY?). Didn't have my records from Dublin VW. Didn't have a good explanation of what I needed to have done or why. The whole time regardless of mileage thing doesn't add up to me- just seems like a gimmick to do additional services more frequently. More
by SFTOEASTBAY
Employees Worked With
May 27, 2024
Every there is a profesional marina was great explained the service keeping me informed about the service done on time sales was also friendly the managers too said hello to the DiritoBrosVW always soo war the service keeping me informed about the service done on time sales was also friendly the managers too said hello to the DiritoBrosVW always soo warm Making you feel soo comfortable with a smile thank you to all great service recommend you take your VW you will love it ! More
by Sedan Man
May 26, 2024
The service department did an excellent job. It was very easy working with them. yes it was It was very easy working with them. yes it was More
by LARRY777777
Employees Worked With
May 26, 2024
Thank you so much for your great service, I appreciate your patience with us. We were a little embassased that we got the estimate wrong (no fault of yours). Ron was also super helpful as always. your patience with us. We were a little embassased that we got the estimate wrong (no fault of yours). Ron was also super helpful as always. More
by PJPiette
Employees Worked With
May 25, 2024
Was easy and quick. It was great to come in at my appointment time and be met at my car as soon as I arrived. It was great to come in at my appointment time and be met at my car as soon as I arrived. More
by carol.umanzor
Employees Worked With
May 25, 2024
Appreciate great customer service. Very professional. Timely communication. Easy to schedule appointments. Maintenance issues resolved! Very professional. Timely communication. Easy to schedule appointments. Maintenance issues resolved! More
by RGPRINGLE
May 25, 2024
The service department staff at Dirito Bros is top notch! Marina assisted me this time but Sean and Kevin have also helped me in the past. Marina assisted me this time but Sean and Kevin have also helped me in the past. More
by GREGG.SCHNEPPLE
