Destination Mazda Vancouver

LIARS AND CROOKS - HORRIBLE TO WOMEN Going to this dealership's repair shop was the WORST decision of my life - if you love your car, run the other way!!!!!! I've owned my Mazdaspeed pro Going to this dealership's repair shop was the WORST decision of my life - if you love your car, run the other way!!!!!! I've owned my Mazdaspeed protege for 9 years and it has been the BEST car - I had a check engine light come on for only 6 hours saying I had a lean engine and then went off and the car was totally fine but I decided to bring it into the dealership to diagnose anyways just to be proactive since I love my car. I was told a fuel pressure solenoid would fix it, spent $300 for the repair, and as I was driving home my check engine light came on (lean engine). I called the dealership back to advise them that my car had not been fixed, they said whoops we never actually looked , let us try again. Then I was told a $540 wastegate actuator would fix the car (they misquoted and it later became $640) and they had to order the part so I could come pick the car up in the meantime. As soon as I got in my car, there was a very foul smell and then turning onto the highway around the corner from the dealership, I pressed on my gas pedal only to have the car not accelerate! Then I came to a stop and the car died, I turned right around and the car died 10 more times on the way back to Destination Mazda. Each time it died. the check engine, battery, and oil lights all came on and I thought that's weird, I recently had an oil change so as soon as I got into their lot I popped the hood and checked my dipstick and THERE WAS NO OIL IN MY CAR - THEY COULD HAVE SEIZED MY ENGINE!!!! The mechanics can't tell me where the oil went or why the car was breaking down next thing I know I'm being told my car is undrivable, a vacuum hose and another solenoid broke during their abusive "diagnostics" and they're saying my turbo broke but they will try to fix it. I kept questioning what happened to my car? They could not provide me with any real diagnostic test results (besides basic scanner codes) and claim that it's a "co-incidence" all this broke under their care. At this point I started calling Mazda Canada Head Office begging for their help (it has now been 6 weeks and I am still waiting for them do anything). Destination Mazda claims they fixed my car but if it ever does that again I will need a new turbo. So they give me back my keys and a block away I’m driving and notice my car has no boost. There was no way in xxxx I was going back to that location so I kept going with plans to search for another mechanic. 3 hours of driving later, my car loses acceleration and BREAKS DOWN AGAIN! I had to call a tow truck ($112), brought it to a different mechanic where they had to replace all the spark plugs, wire set, and ignition coils just to get it running again ($900) but the car still has no boost. I am now being told that my car is fixed but it’s going to be another $1,500 bill and Mazda has taken zero responsibility for their gross negligence. When I talked to their manager Oswald, he says to me: How would it look for business if we told you the car was unsafe? To which I said: Actually, it’s your responsibility to tell people when their car is unsafe to drive. THIS WHOLE SITUATION IS DISGUSTING, I AM GOING TO FILE A LAWSUIT because it is absolutely unacceptable that my car took a beating, my travel plans have now been interrupted, and I am stuck with thousands of dollars in repair bills due to their screw up. More

All around excellent customer service I just bought a new Mazda CX5 and couldn't be happier. First of all, thank you to David Lee for his excellent customer service. David is a good guy I just bought a new Mazda CX5 and couldn't be happier. First of all, thank you to David Lee for his excellent customer service. David is a good guy to deal with--very professional, handled all of my questions with respect, and was helpful as opposed to pushy. I appreciated that he took the time to find out answers to my very detailed engine questions and spent time after the sale to ensure that I was familiar with all the features. The sales manager and finance manager were also pleasant and professional. More

clowns We brought our car in they said they set everything back to factory specs so they say. In reality we got a car back with no gas the engine light on an We brought our car in they said they set everything back to factory specs so they say. In reality we got a car back with no gas the engine light on and it running like xxxx. The head " mechanic" told my wife to run the expensive gas through it xxx Fast forward a month the car is still running like xxxx using a full tank to go 225 km Phone them back and they say sorry we are booking into march xxxx you clown show next time we are getting a Honda More

Please don't buy any used car from Destination Mazda Recently Bought a used Honda Accord 2005 EX. I thought these guys are trustworthy as I have no knowledge of Cars, but I was wrong. In Just 3 months, Recently Bought a used Honda Accord 2005 EX. I thought these guys are trustworthy as I have no knowledge of Cars, but I was wrong. In Just 3 months, 2000 Kms Driven. 1) Battery Died 2) Starter Motor had to be replaced I called several times Sales Manager NASH and he laughs "Starter motor can die anytime" , "Battery can die anytime". Please don't buy used cars from this place, Their Car Test Reports are fake. More

Professional and not pushy This is a big thank you to Adrian Tsang who was very professional and very welcoming. He was not pushy and asked us questions to our needs and wants This is a big thank you to Adrian Tsang who was very professional and very welcoming. He was not pushy and asked us questions to our needs and wants to find the vehicle which suited our needs. He went well out of his way and accommodated us by offering to pick me up a good distance away from the dealership to pick up the vehicle. I would like to thank him for that. Paul Hoskin More

Thank you! You went 'above and beyond' I just bought a new 2015 Mazda5 and I am thrilled! Everyone who assisted in this sale was amazing! David Lee was professional, helpful and great to wo I just bought a new 2015 Mazda5 and I am thrilled! Everyone who assisted in this sale was amazing! David Lee was professional, helpful and great to work with. Joe Cook made the financing aspect easy to understand and explained all my options clearly, and thoroughly with no surprises. The whole process was seamless and within the day, I had signed the papers for my new car. Thank you Destination Mazda, you are the best Mazda Dealership in the Lower Mainland! More

Mercedes Boundary you lose Destination Mazda you ROCK !!!!!! WOW just picked up my new 2015 Mazda 6 GT fully loaded after only 3 days said it may take a month. Every single person working at this dealership is w WOW just picked up my new 2015 Mazda 6 GT fully loaded after only 3 days said it may take a month. Every single person working at this dealership is warm, welcoming and professional. I will put your service up against the top high end Dealerships and you win hands down and I have had experiences with most of them. Switching from Mercedes and BMW I was reluctant thinking Mazda would not match up with the higher valued cars I am used too. Was I wrong not only does my car look way classier and sexier , it has all the technology for half the price. I am looking forward to many years of dealing with your amazing staff. Thanks again for going above and beyond Garie Chan (salesman of the year) and Joe Cook (smoothest finisher ever Financial Services) a very satisfied lifetime customer. Cynthia Bevacqua More

Phenomenal experience I bought a new vehicle with several other family members tagging along. The customer service was excellent! Mike took the time to answer all of my que I bought a new vehicle with several other family members tagging along. The customer service was excellent! Mike took the time to answer all of my questions and was patient with my prying family. He even pulled the baby seat out of his personal vehicle to demonstrate how it would fit in the vehicle I wanted to purchase. I highly recommend destination Mazda for a positive experience purchasing a new vehicle. More

Very helpful and friendly. Their prices have seemed reasonable, even what they charge for parts. They've also been very fair with the billing while trying to diagnose what's going on with my vehicle reasonable, even what they charge for parts. They've also been very fair with the billing while trying to diagnose what's going on with my vehicle More

This dealership has been great to me so far. Treated me fairly and service is great. They do make additional recommendation inwhich andytal described it as an "upsell", but so does any other dealership or fairly and service is great. They do make additional recommendation inwhich andytal described it as an "upsell", but so does any other dealership or small shop such as Mr. Lube will do the same. Some of these upsells can be good for your vehicle at certain interval if you plan to keep your vehicle for a long time but just read up about it so you don't over do it and be over sold. You can always say "no" if you don't want a certain service done as like andytal complained about. Over all this dealer is great. More