Destination Honda Burnaby

Frustrating and a waste of time! We had gone in for a test drive, as we were serious about buying and upon entering were greeted by a ‘guest advisor’, and soon after met the sales man We had gone in for a test drive, as we were serious about buying and upon entering were greeted by a ‘guest advisor’, and soon after met the sales manager. Despite the guest advisor being very new, neither of them seemed to be very familiar with their products. None of the features, specs, etc. were introduced to us whatsoever and we basically had to discover things by ourselves during our two test drives. We were unable to obtain any clear answer any of the questions we had (even the most basic ones about colour), with all the answers from the guest advisor and sales manager containing “I’m not sure, I have to go check” (which they never did). If we had wanted someone to give us information from pamphlet, we could have done that on our own. We had come into a dealership so we could know more about their product, as we were serious about purchasing, but they could not even provide us with the most basic information. The sales manager had stated that he would have all the information ready for us after we came back from our second test drive. Upon returning, nothing was ready and we learned that the sales manager had gone on his lunch break instead, making it seem like our time was not valuable whatsoever. After waiting for quite awhile, their finance manager came to introduce himself, saying he would have the information for us in about five minutes. Ten minutes later, another guest advisor comes out to give us the pricing “details”, which were just a range of numbers of the monthly payments written on a piece of paper. There were no actual details about interest rates – I’m not sure how they expect people to make any form of decision based on a range of numbers. We pushed the guest advisor for the actual details on how the numbers were calculated and his response was “I’m not the finance manager, so I wouldn’t know that”. Well, we had just met the finance manager, so why weren’t we speaking with him instead?? Sure, they were nice, but they did not know their products, could not give any satisfactory answers to any of our questions and were overall just a waste of time, which made the whole experience not just frustrating and ridiculous, but disappointing as a first time buyer. To be fair, we received a call afterwards and they were open to our feedback, so hopefully they take our experience into consideration and improve! More

Good guy I bought a 2014 Civic from Roger at this location was helpful and I couldn't be happier. Roger was not only professional but he treated me with the be I bought a 2014 Civic from Roger at this location was helpful and I couldn't be happier. Roger was not only professional but he treated me with the best intention.I felt he was honest and caring. As women I thought the entire experience was extremely casual and stress free. I got a great deal on my Civic and couldn't be happier. Great job Roger and thanks you and good job! More