Destination Honda Burnaby

Excellent service at this Honda location I recently visited this Honda to purchase my new vehicle. Natalie Chapman and Mark Deacon went above and beyond with there service and care. I would a I recently visited this Honda to purchase my new vehicle. Natalie Chapman and Mark Deacon went above and beyond with there service and care. I would absolutely recommend this dealership to anyone looking to find the car they love for in an efficient, respectful manner. More

Excellent Service Department! I brought my car into the service department of Destination Honda to have some work done that was covered under warranty - everyone I dealt with was p I brought my car into the service department of Destination Honda to have some work done that was covered under warranty - everyone I dealt with was professional and friendly. Leo was very accommodating as I was from out of town. The work done looks great and I have no complaints. I won’t bring my car anywhere else for service! More

Lack Of Integrity Our experience with this dealership was extremely poor. Here is why: 1. Service, 10:20 am we confirmed with John in finance we would be there at 1 Our experience with this dealership was extremely poor. Here is why: 1. Service, 10:20 am we confirmed with John in finance we would be there at 11 am, which we did with a cashiers cheque for over $51,000 in hand 11:35 am the 3rd time asking when we can see someone I explained I was not happy and just wanted my deposit money back. I was not impressed with their tardy attitude. 11:38 John from finance introduced himself and explained the car was not there. It would arrive late afternoon. Citing delay with transport company. This made no sense as the car we had put the deposit down on was in their showroom. He then replied with "oh, um, we wanted to get you a car with less kilometers. " To which i replied less than the 6 Kilometers on the new one we bought? 2. Lack of Integrity John was either lying about less kilometers AND/OR the vehicle we bought was being switched with one having less options. In either case we did not trust how we were being treated and put in question the integrity of this dealership. Not to mention a complete lack of respect for our intelligence and time. There is no dollar value one can put on either service or integrity. However, they are the difference when all else is equal. The only way this dealership could earn any future business would be by having a complete new Management team. It very clear that the Burnaby Honda management style and their lack of business ethics and integrity will never be supported by me, my family and hopefully my vast network of friends & associates. We left this dealership and went straight to another one where later that afternoon my wife drove her Honda Pilot Touring home. The only reason we gave any star was the salesmen Jack Liu as he was the only bright spot. More

excellent service When we walked in, we were instantly greeted warmly. Moe helped me to make the decision in purchasing my new CRV. They worked real hard and got me When we walked in, we were instantly greeted warmly. Moe helped me to make the decision in purchasing my new CRV. They worked real hard and got me the best deal possible . Everyone was very friendly and hospitable. My kids and I are very excited and happy with our purchase. I would recommend this dealership for a positive experience! More

Awesome Experience Herman went above and beyond in customer service! If you are looking for a vehicle Destination Honda Burnaby is the place to go. Ask for Herman! He Herman went above and beyond in customer service! If you are looking for a vehicle Destination Honda Burnaby is the place to go. Ask for Herman! He even picked me up at the ferry terminal! The whole team was great, so much attention! They made my vehicle purchase a pleasant experience! More

Enjoyable without any pressure! My wife and I just bought a used car from Destination Honda Burnaby and we have never had a better experience buying a car. We found the whole team so My wife and I just bought a used car from Destination Honda Burnaby and we have never had a better experience buying a car. We found the whole team so helpful. Brett Adams, who helped sell us our car, was particularly friendly and professional. He was interested in our particular needs and was flexible to what we were looking for and we never felt pressured to make a quick decision. We would highly recommend Brett and the Destination Honda team to anyone looking for a new or used car. More

Brett is a good salesman but I don't care for the rest Originally came to the dealership because of an ad Brett (salesman) listed on-line. He's very accommodating and even skipped his dinner to help me dec Originally came to the dealership because of an ad Brett (salesman) listed on-line. He's very accommodating and even skipped his dinner to help me decide on buying a Honda CR-V. He's quite knowledgeable and even came in the next morning on his 'day off' to follow up on the trade-in appraisal. Unfortunately for Brett, the sales manager insulted me with an unreasonably low offer for my trade-in. Gave all kinds of BS about repainting the front bumper, and having to remove the after market touch screen DVD player and backup camera installed. No deal. Walk away. Worse of all, I was led into the office manager with the fake eyelashes' office to hear a spiel about extended warranties. It's part of their sales tactics to UPSELL. This is reminiscent of hard sales tactics on Mexican beach resorts. Very pushy with making an appointment with her to seal the deal when we don't even have a deal. Her attitude was that her time was filling up and I, the customer, better make the appointment according to her schedule. STAY AWAY! More

Do not have these people touch your car! Their motto should be "Can't even fix it right THE THIRD TIME!" Stay away from this dealership!!! If you want your car fixed right the first time, cle Their motto should be "Can't even fix it right THE THIRD TIME!" Stay away from this dealership!!! If you want your car fixed right the first time, clean, and dent free DO NOT COME HERE. Please please please stay away. They couldn't find a way to fix a simple issue on a brand new car they sold me less than a year ago, ordered wrong/missed ordering parts several times, and then dented my car when we came to get it to take it to another shop to get it fixed. Many other issues here. Stay away. More

Amazing Experience I came in with my car not starting every time. Sometimes it wouldn't even make a noise when I turned the key. They legitimately felt bad for me. They I came in with my car not starting every time. Sometimes it wouldn't even make a noise when I turned the key. They legitimately felt bad for me. They gave me a beautiful courtesy car. They fixed the issue within a few hours. I had my car back running perfectly. The best part is they washed and vacuumed the car while they had it. Such nice people. More

Frustrating and a waste of time! We had gone in for a test drive, as we were serious about buying and upon entering were greeted by a ‘guest advisor’, and soon after met the sales man We had gone in for a test drive, as we were serious about buying and upon entering were greeted by a ‘guest advisor’, and soon after met the sales manager. Despite the guest advisor being very new, neither of them seemed to be very familiar with their products. None of the features, specs, etc. were introduced to us whatsoever and we basically had to discover things by ourselves during our two test drives. We were unable to obtain any clear answer any of the questions we had (even the most basic ones about colour), with all the answers from the guest advisor and sales manager containing “I’m not sure, I have to go check” (which they never did). If we had wanted someone to give us information from pamphlet, we could have done that on our own. We had come into a dealership so we could know more about their product, as we were serious about purchasing, but they could not even provide us with the most basic information. The sales manager had stated that he would have all the information ready for us after we came back from our second test drive. Upon returning, nothing was ready and we learned that the sales manager had gone on his lunch break instead, making it seem like our time was not valuable whatsoever. After waiting for quite awhile, their finance manager came to introduce himself, saying he would have the information for us in about five minutes. Ten minutes later, another guest advisor comes out to give us the pricing “details”, which were just a range of numbers of the monthly payments written on a piece of paper. There were no actual details about interest rates – I’m not sure how they expect people to make any form of decision based on a range of numbers. We pushed the guest advisor for the actual details on how the numbers were calculated and his response was “I’m not the finance manager, so I wouldn’t know that”. Well, we had just met the finance manager, so why weren’t we speaking with him instead?? Sure, they were nice, but they did not know their products, could not give any satisfactory answers to any of our questions and were overall just a waste of time, which made the whole experience not just frustrating and ridiculous, but disappointing as a first time buyer. To be fair, we received a call afterwards and they were open to our feedback, so hopefully they take our experience into consideration and improve! More