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Destination Honda Burnaby

Burnaby, BC

4.0
85 Reviews
Call Dealership (604) 294-2111

4278 Lougheed Highway

Burnaby, BC

V5C 3Y5

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85 Reviews of Destination Honda Burnaby

May 24, 2023

From the start of my appointment to the frustrating finish. Miscommunication within their own staff. Danny Sr Agent was dismissive and rude, Inability to diagnose car issues when there is no code is f More

by Mainstgal
Recommend Dealer
No
Employees Worked With
Danny
Report | Print
May 24, 2023 -

Destination Honda Burnaby responded

Hi. We understand how important it is to accurately diagnose and resolve car issues, even when no error code is present. If you would like to discuss your experience further or provide any additional details, please feel free to reach out to our customer service team at dhbcustomercare@destinationauto.ca. We genuinely value your feedback and would like the opportunity to make things right.

May 24, 2023 -

Mainstgal responded

I don’t think your Sr. representative – Danny Lim was striving for 100% satisfaction on that day. From the start of the appointment to having Arron tell me that he was wrongly assigned to my file as he was only a Jr. representative and could not handle service calls that involved diagnostics but suggested to change my service appointment to the B/9 service which would encompass oil change; tire change and diagnostic, which I later found out was not correct; – to then having my file assigned to Danny Lim whose attitude was less then ‘service oriented’, and then between them their miscommunications. The main focus for Danny seemed to be as series of ‘that is not part of the package’ or ‘how much further would you like us to pursue to find this issue’ or my favorite one in our conversation when I accidently misquoted the name of the service package as ‘B service’, Danny condescendingly corrected me to say ‘..we do not have a B service…’. Danny did not once apologize for the miscommunication that happened between he & Arron nor for his inability to provide a resemblance of decent customer service. However, I did receive an apology from Arron which I accepted. I came out of this 5+ hour appointment with no satisfaction, an invoice for $400, and after a short drive my car was still experiencing the shuddering/possibly stalling and felt it unsafe to drive. It confounds me that a Honda Service team could not diagnose the issue with a car made by Honda themselves after having my car in their possession for 5+ hours. It took my family friend 15 minutes to listen to my issue and ½ hour to look under the hood of the car to provide me with reasons why I was having the car issue – ignition coils. I will be ordering the parts myself and have my family friend install the parts. I thought I was so lucky to have the convenience of a Honda Service location right across the street from where I live, but after this experience I have very little confidence in your service department. I am not sure after this experience what you can say or do or say to account for this diplorabable experience, but if you want to please respond as I am open to listen.

May 31, 2023 -

Mainstgal responded

Response to Mark D. - Honda, Business Manager - May 30th - As I haven't seen or received any response to this communication string nor the email response I had sent to your email address: dhbcustomercare@destinationauto.ca on May 24th, I can only assume you feel that this example of extremely low standard of service is acceptable within your so called said '100% customer satisfaction is our utmost priority.'

May 10, 2023

Am a longtime service department customer and really appreciated the loyalty perk when I had my winter tires swapped out on May 9th. As always, Ronald was friendly and efficient. More

by gloria.p
Recommend Dealer
Yes
Employees Worked With
Ronald Bondame
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May 11, 2023 -

Destination Honda Burnaby responded

Thank you for sharing your positive experience with our service department, Gloria! We appreciate your patronage over the years and are glad you're making use of the loyalty perks we offer. We will be sure to pass along your kind words to Ronald and the rest of our team. We look forward to seeing you again for your next service appointment.

April 25, 2023

wayne chau is a hard working guy. I m so happy with my honda crv. Thanks. More

by maku
Recommend Dealer
Yes
Employees Worked With
Wayne Chau
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Apr 25, 2023 -

Destination Honda Burnaby responded

Thank you! We're pleased to hear you've had a great experience!

April 06, 2023

I brought my car for an oil change. Their staff are kind & friendly. Eventhough there was a long queue I didn't wait long, their staff worked quickly. More

by Jheng
Recommend Dealer
Yes
Employees Worked With
Aaron
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Apr 10, 2023 -

Destination Honda Burnaby responded

We're glad to hear that you had a great experience with us! Thank you for sharing!

April 01, 2023

Brandon was Excellent, knowledgable, very friendly and told me in advance what he was working on. More

by lindabward
Recommend Dealer
Yes
Employees Worked With
Brandon Lee
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Apr 04, 2023 -

Destination Honda Burnaby responded

Thanks for sharing this! Brandon will be pleased to read your kind words.

February 19, 2023

Professional staff in a friendly environment. It was a pleasure to work with Mr Reza. As a result of his information, I was able to purchase my new car with a lot of satisfaction. I would highly More

by moradkhani4257
Recommend Dealer
Yes
Employees Worked With
REZA OMIDI
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Feb 21, 2023 -

Destination Honda Burnaby responded

Thanks for the kind words. Reza is going to be delighted to read this. We're glad he was able to show you just why it's different here at Destination Honda.

December 19, 2022

I leased a Honda Civic at Destnatio Honda. The service was very good. Reza Omidi was super helpful.The financial advisor Jeremy was great. More

by Afsaneh
Recommend Dealer
Yes
Employees Worked With
Reza,Jeremy
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Jan 13, 2023 -

Destination Honda Burnaby responded

Thank you, Afsaneh. Congratulations on leasing your new Honda Civic! Reza and Jeremy will be delighted to read you kind review 🙂

December 17, 2022

Two days ago I had my car service done by Destination Burnaby Honda. Staff was friendly and knowledgeable. He explained the service process clearly and my car service was done in time. Also the staff com More

by June
Recommend Dealer
Yes
Employees Worked With
Patrick Liu
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Jan 13, 2023 -

Destination Honda Burnaby responded

Thank you for taking the time to review us June. We are delighted to hear that you had an informative, smooth and pleasant experience!

December 15, 2022

Honda Saleman didn't give me a better option of buy new car or used car and sold me a suv that has so many problems. I feel like I was rip off and I took my vehicle to them 4 times with me trying to m More

by Sean
Recommend Dealer
No
Employees Worked With
Sales Department, Eric
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Dec 23, 2022 -

Destination Honda Burnaby responded

Hello Sean. We are sorry to hear that you had a negative experience. Please reach out to dhbcustomercare@destinationauto.ca to investigate this with our management team.

November 16, 2022

The sales team at Destination Honda was top notch. I was treated very profesionaly by Winson and everything was delivered as promised. I would recomnend this dealership for a satisfying experience. More

by allan.steidle
Recommend Dealer
Yes
Employees Worked With
Winson
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