Crown Toyota

Our first time dealing with Sunshine Toyota regarding purchasing a vehicle and we were pleasantly surprised at how professional, friendly and efficient the two employees listed above were towards our nee purchasing a vehicle and we were pleasantly surprised at how professional, friendly and efficient the two employees listed above were towards our needs. We will definitely be going back to Sunshine Toyota to purchase another vehicle. More

My husband and I had made an appointment with Sunshine Toyota about 2 weeks before our appointment date. We had informed them that we did intend on purchasing a Tacoma. Sunshine had the best price for wha Toyota about 2 weeks before our appointment date. We had informed them that we did intend on purchasing a Tacoma. Sunshine had the best price for what we wanted from all of the other Toyota Dealers in Winnipeg. We arrived early for our appointment after we had just arrived in the city from our vacation 'Out East'. Our plan was to trade in our old vehicle for the new Tacoma and drive 13 hours North (where we live) the following day with our new vehicle. We arrived at Sunshine Toyota at about 1:00pm and did not leave with our new Tacoma until 7:30pm ! We thought that 6.5 hours was a bit too long when we had an appointment and told them we would be buying a vehicle that day. The excessive time seemed to come from the managers and financial services. I have never purchased a brand new vehicle before so I don't know if this is a normal time span or not. If it is, they should look into making the process faster. When we got the paper work started with Kristen Dare, we specifically said we want our monthly payments to be $XXX/month and that we did not want any extended warranty or insurances. She said she had to read through all of it because people in the past had said they were never told about these services. Each time we said no to one warranty or insurance package, she would read another one. Of course this would add thousands of dollars (close to $10 000 in one instance) to our new vehicle. It seemed like she was really trying to push these things on us. However, Zac Friesen was excellent. He was friendly, helpful and since we had our dog with us from our vacation, he let us bring our dog into the dealership because it was too hot to leave him in our vehicle. Zac was able to offer us a good price and answered all of our questions. Also, since we were there for a long period of time we noticed that the other sales reps. were very friendly as well. In the year before we had visited another Winnipeg Toyota Dealership (Frontier)since we were shopping around and although the price was higher, the service was exceptional. If we had to do this experience over again we are really unsure of whether or not we would choose Sunshine Toyota. More

This guys here knows what customer satisfaction is!!! good job, TOYOTA legacy (build to last) is in good faith with this group of guys. Continous improvement and respect for people is the key. good job, TOYOTA legacy (build to last) is in good faith with this group of guys. Continous improvement and respect for people is the key. More

Patient, professional sales and finance team, treated me with honesty and respect. I'm a indecisive buyer and they didn't show any frustration and answered my concerns. with honesty and respect. I'm a indecisive buyer and they didn't show any frustration and answered my concerns. More

The overall experience was great! Zac was very patient with us in getting us a very reasonable price and Chris gave us a fair price for our trade in. Ji was very detailed in the delivery and had also the with us in getting us a very reasonable price and Chris gave us a fair price for our trade in. Ji was very detailed in the delivery and had also the patience in explaining the features of the vehicle. Though he had customers waiting, we didn't feel rushed to get the process done. Jackie also assisted us with the paperwork, only downside is during the discussion of the documents when we had questions, she had mentioned that she had "another customer waiting" when my pregnant wife was in the bathroom. I didn't appreciate that as buying a car is not just buying clothes that you can pay for in a day. We had waited patiently for our turn. More

Zac, Jacqueline and Ji were very helpful and made the process of buying a new car flawless. I like that the sales persons are not pushing you to purchase a product you are not interested in, they explain process of buying a new car flawless. I like that the sales persons are not pushing you to purchase a product you are not interested in, they explain everything to the teeth, so you can make a sound decision. Great team! More

I decided to buyout the leased car when the lease was up. That was when the pain began. First, I did Manitoba government safety inspection in the service department. I found the price was not right since That was when the pain began. First, I did Manitoba government safety inspection in the service department. I found the price was not right since I checked the MPI website. MPI allows an inspection station charge maximum $55+GST for a safety inspection. But they charged extra shop supplies and PST. I asked Mr. John Reyes immediately but he denied. Then I called MPI and made sure the charge should be $55+GST. And I went back to the service department to ask my money back. They just sniffed at me. NO APOLOGIES AT ALL. Then with Ms. Kristin Dare to arrange for the buyout. At the first appointment, I gave her the certificate of inspection. And she said she would call me to tell me the final payment for buyout. But she never called me. Then I called her the day before the appointment. Surprisingly, she was even not aware of this and asked if I did safety inspection even though I did have given the dealer's copy to her at the first appointment. I went to the appointment next day, but I had to wait even though there were no customers in her offices. And she didn't have the paper work ready for my appointment. I think it is better to have the paper work ready for your customers' case before their appointments. NO explanation, no apologies, no greetings even! More

The Team is great, but the sales technique that the sales rep and we have to go thru to get to a final solution is tiring and depressing. I mean the Sales person must go to the Sales Manager to arrange the rep and we have to go thru to get to a final solution is tiring and depressing. I mean the Sales person must go to the Sales Manager to arrange the final price. There's got to be a better way. It's the same way 30 years ago. It takes too long. More