Crown Toyota

I recently picked up my new Toyota Rav 4 (ahead of anticipated arrival date) which I was absolutely thrilled with! Mark Johnson was the excellent salesperson that looked after me from start to finish. anticipated arrival date) which I was absolutely thrilled with! Mark Johnson was the excellent salesperson that looked after me from start to finish. He was beyond professional and listened to what I needed in a vehicle and delivered. I would highly recommend Crown Toyota and the Mark Johnson team to any of my friends looking to purchase a new car. More

Say hello to the team of Edgar Rascon and Mark Johnson who helped me out in buying my 4runner, with a lot of information before and after my purchase who helped me out in buying my 4runner, with a lot of information before and after my purchase More

They were unable to fix my back breaks after numerous attempts. They use intimidation tactics to silence you on a regular basis. Over charged me and I had to fight to get an initial assessment of cost. attempts. They use intimidation tactics to silence you on a regular basis. Over charged me and I had to fight to get an initial assessment of cost. More

I purchased the Extra Care Protection plan four years ago. It is clearly stated in the agreement that the six maintenance services included could be completed within 48 months from the start date. I call ago. It is clearly stated in the agreement that the six maintenance services included could be completed within 48 months from the start date. I called to make an appointment for maintenance service on Aug. 4, 2022, and was told the next available weekend date is Aug. 13. When I visited the local dealer shop on Aug. 13, they told me my service plan expired on Aug. 9, 2022. I had to pay out of my pocket $400 for the service. No one told me that my service will be expired soon when I made the appointment. No local service agent reminded me of the expiration date of my service when I had my service last time. Later on, when I called TOYOTA CANADA and had a discussion with the local service manager, they ignored the 48-month period clearly printed in the agreement and insisted that all six maintenance services must be finished within 36 months. I am really disappointed with the service of CROWN TOYOTA. When they get money, they no longer care about their clients who paid the money. More

I had the pleasure of dealing with Mark the lease manager who made the process of returning our lease early and putting us in a new lease, a model up and for less money, he did a great job of managing our ex who made the process of returning our lease early and putting us in a new lease, a model up and for less money, he did a great job of managing our expectations which he exceeded. Edgar Rascon was very knowledgeable when we picked up the vehicle and went through the features . Can’t wait to purchase our next vehicle # 5 from Crown. More

While we are still learning the subtleties of our new RAV4 Hybrid, we are thrilled with the guidance we received from Mark Johnson throughout the process of purchasing the vehicle and continue to appreci RAV4 Hybrid, we are thrilled with the guidance we received from Mark Johnson throughout the process of purchasing the vehicle and continue to appreciate both Mark and Edgar Rascon as they help us navigate new technologies. Loving the RAV and the hybrid functions! Jim & Lynn More

Great guys - fantastic customer service, caring and highly professional service - Edgar Rascon was phenomenal in his knowledge of the functions of our Platinum Highlander 2021 - cool gentleman, soft sp highly professional service - Edgar Rascon was phenomenal in his knowledge of the functions of our Platinum Highlander 2021 - cool gentleman, soft spoken, patient, and very level-headed, and kudos to Mark Johnson who on the very first day dropped everything he was doing to drive me home to show the vehicle to my wife - he took all the time in the world to attend to me and offered detailed explanation. How can I forget gentleman O'Neil Reece who handled the paperwork - calm, cool, supportive, responsive, and eager to provide all necessary information. You guys are awesome!!! More

Very disappointed and frustrated! Terrible customer service with no regard! Bought a 2021 Rav 4 paid for remote start only to find out not installed! I live in Thompson and when I called to advise of t service with no regard! Bought a 2021 Rav 4 paid for remote start only to find out not installed! I live in Thompson and when I called to advise of this situation I was told by "Breanne" I would have to bring the vehicle to Winnipeg! Why should I have to drive 8 hours for their mistake?!? i told them they could find an alternate solution to this issue and call me back...no one called....left a message with the manager...no call back...I intend to escalate this situation! More

Just wanted to say that I picked up my new CHR Limited yesterday- sold to me by Nick Chun. What I like about Nick is that he is not high pressure, he listens to hear what I am really saying, and took as m yesterday- sold to me by Nick Chun. What I like about Nick is that he is not high pressure, he listens to hear what I am really saying, and took as much time as I wanted with him to go over all aspects of the car. He kept in touch, until I made my decision, but did not hound me. His easy-going demeanor makes him a pleasure to deal with! J Coates More