Crown Acura

Service is nothing to none If you an option to fix your vehicle by yourself or any other trustworthy shop then go there. I brought my Acura MDX for three times in the shop for t If you an option to fix your vehicle by yourself or any other trustworthy shop then go there. I brought my Acura MDX for three times in the shop for the same problem. Still not fixed, vehicle was under warranty so the dealership is making money by replacing unnecessary parts and charging Acura. The service people are very good talkers!! and that's it, simple oil change just go there. Have a coffee, snack! some experience with my oil change in winter, they ask for courtesy car wash, I declined on the paper. They washed my car parked outside in -40 C. None of my doors can be opened. When I asked the Service guy Dennis Konzelman, he replied this is little price you have to pay with free car wash. I told him excuse me go check the paper work if I ever accepted the free wash, later he apologized and towed the car inside the bay to warm up. The other time they lost two lock nuts during tire rotation and never mentioned anything. Later I found that while doing the car wash. once contacted them they don't take any responsibility and I end up paying from my pocket. More

Poor Acura brand experience - well below expectations Perfunctory and inattentive service received. I expect much more from an Acura dealer providing service on a luxury car. Did not receive a call t Perfunctory and inattentive service received. I expect much more from an Acura dealer providing service on a luxury car. Did not receive a call to advise that my car was ready. At no time was I ever offered a shuttle service. When I inquired about hourly labour rate, sales/service clerk was unable to answer due to inexperience. When I probed further, I was then referred to the Service Technician. Very expensive hourly labour rate of $154/hr, which is higher than other comparable dealers. Service technician was inattentive and did not review or explain details of a $900 bill until explicitly requested. There was a clear lack of client service or care towards their customer. When I inquired further about other Acura Dealers, it became clear why the attitude was so dismissive: "Nope, we're the only Acura dealer in Manitoba". Seriously reconsidering whether I will lease another Acura (this is my fourth). Acura Canada would be well advised to pay attention and consider customer feedback of their dealers, and how the behaviours and actions of their dealers negatively affect the corporate brand and reputation. Never received a thank you from Crown Acura. More

Aggravating experience The experience was very aggravating when I was asking for an information to give me some documentation or reference to prove that the product I were b The experience was very aggravating when I was asking for an information to give me some documentation or reference to prove that the product I were buying from them was compatible with my car. Instead they can only provide me a he said/she said proof of their knowledge/information. More

Swindlers If you ever need truthful service work done.. don't go here, parts people give customers attitude, service advisor swindling customers and forcing the If you ever need truthful service work done.. don't go here, parts people give customers attitude, service advisor swindling customers and forcing them to buy there parts, as a striving student I try my best to save money and bought a compatible transponder key, but found at a local locksmith that there was indeed the correct transponder chip in there and advised me to use an mobile locksmith and would be much more cost efficient. After this hassle, they didn't notify that the work order was complete. The general manager Kirk was of no help at all and said they'really was nothing they can do and there was no resolution. I wish I could give a zero out of 5. More