Crown Acura

My family and I have purchased numerous cars from Acura and although most have them have been used, we've always been treated as though we were buying the top of the line new model. We have dealt with Nav and Bruce in the past and recently bought our Hyundai from Diego. I have to say, the customer service has always been incredible and our recent purchase from Diego was nothing short of it. On top of that, Tony the sales manager, is also extremely accommodating and has always ensured that we've been taken care of. Nothing but good things to say about everyone there. When we are back in the market, they will be the first dealership we head over to.

I bought a used kia koupe from them it was having some ABS issues a week after I took it home I took it back to them and they stood by the sale They did everything necessary to fix the problem they even sent the car to Kia Canada. The whole ABS system had to replaced and they replaced it with no charge to us I know they did not make any money off the sale but appreciate everything they did for us

Poor customer service representative... don’t you dare come at the customer service manager with any type of frustration. He will defend and provoke you even more. I have never been treated so poorly he failed to deescalate the situation. No type of sympathy whatsoever. Instead he met us with more sarcasm and snobby remarks. Even escorting me to my vehicle, as i voiced my frustration with his service he under his breath said “well whatever”. This is the second acura I have owned (tsx, tlx) as I will be looking at family sized vehicles soon, out of pride, I guarantee it will not be an acura

I discovered an issue with the tires on my car. Chris and Steven from the service department resolved the issue promptly, professionally and to my complete satisfaction. I’ve been going to Crown Acura for the past 3 years to service my Acura TL. Crown’s service department is excellent. Repairs and service are done correctly the first time. I am pleased to continue to be their customer.

Two terrible encounters with the manager. I have found him to be very money hungry (more than you would expect) and lacking in his customer service. He came off condescending and smug. I will not be buying anything from this horrid dealership.

I purchased a 2011 Audi S4 from Crown Acura's used vehicles. Not even a week later the engine light came on. I spoke with Audi, its over $1500.00 for the repair. I spoke with Bruce to see if they can help with the repair and he said there is nothing they can do. Also, since I live in Calgary, I spoke to a manager named Garrett, him and I spoke about the condition of the car. He told me "there are a couple door dings and scratches" which I was 100% okay with. I showed up, and there was rust on the vehicle that he never mentioned and the rims were in bad shape. I would HIGHLY recommend people to avoid Crown Acura. I have never been so disappointed when buying a used vehicle.

As the title states, I've had plenty of different Acura vehicles since I've been driving. That is definitely going to change after my most recent experience. The quality of the vehicles has gone downhill and Acura refuses to acknowledge it. I have a certified used warranty on my vehicle and that doesn't amount to anything. 2014 MDX and my headlights are already garbage and cracking. Called Acura client services and they told me it's "normal". Pfft. Take your money elsewhere, the new suits in town don't have the world client satisfaction in mind.

I had issues with a lease but once the issues were brought to light it was taken seriously and promptly and in a professional manner.

Went there to install engine block heater. Since you have to drain the coolant, thought I would do a drain & fill with Honda coolant as the manual recommends that. Paid for a gallon of Honda coolant and came back home with empty reservoir. Since I didn't know how low the coolant level was, bought Prestone coolant (though didn't wanted to mix per manual) and filled the reservoir. Next morning found the reservoir was empty again as the engine cooled down and had to fill it again. Even after paying for the coolant, I ended filling with another 2/3 of a gallon. Dishonest service provider. Would never go there again for anything.

Recently purchased a used vehicle from Crown Acura. Totally middle of the road experience. Can't say I was wowed by the experience, but I didn't walk away disappointed. Average dealership.