Crown Acura

I discovered an issue with the tires on my car. Chris and Steven from the service department resolved the issue promptly, professionally and to my complete satisfaction. I’ve been going to Crown Acura for the past 3 years to service my Acura TL. Crown’s service department is excellent. Repairs and service are done correctly the first time. I am pleased to continue to be their customer.

Two terrible encounters with the manager. I have found him to be very money hungry (more than you would expect) and lacking in his customer service. He came off condescending and smug. I will not be buying anything from this horrid dealership.

I purchased a 2011 Audi S4 from Crown Acura's used vehicles. Not even a week later the engine light came on. I spoke with Audi, its over $1500.00 for the repair. I spoke with Bruce to see if they can help with the repair and he said there is nothing they can do. Also, since I live in Calgary, I spoke to a manager named Garrett, him and I spoke about the condition of the car. He told me "there are a couple door dings and scratches" which I was 100% okay with. I showed up, and there was rust on the vehicle that he never mentioned and the rims were in bad shape. I would HIGHLY recommend people to avoid Crown Acura. I have never been so disappointed when buying a used vehicle.

As the title states, I've had plenty of different Acura vehicles since I've been driving. That is definitely going to change after my most recent experience. The quality of the vehicles has gone downhill and Acura refuses to acknowledge it. I have a certified used warranty on my vehicle and that doesn't amount to anything. 2014 MDX and my headlights are already garbage and cracking. Called Acura client services and they told me it's "normal". Pfft. Take your money elsewhere, the new suits in town don't have the world client satisfaction in mind.

I had issues with a lease but once the issues were brought to light it was taken seriously and promptly and in a professional manner.

Went there to install engine block heater. Since you have to drain the coolant, thought I would do a drain & fill with Honda coolant as the manual recommends that. Paid for a gallon of Honda coolant and came back home with empty reservoir. Since I didn't know how low the coolant level was, bought Prestone coolant (though didn't wanted to mix per manual) and filled the reservoir. Next morning found the reservoir was empty again as the engine cooled down and had to fill it again. Even after paying for the coolant, I ended filling with another 2/3 of a gallon. Dishonest service provider. Would never go there again for anything.

Recently purchased a used vehicle from Crown Acura. Totally middle of the road experience. Can't say I was wowed by the experience, but I didn't walk away disappointed. Average dealership.

If you ever need Truthful Service and Good job done.. don't go here, the customer service tells you different and the service guys tells you crap and gives customers attitude, service advisor swindling customers and forcing them to pay for same recall and finally cut the phone on customers.

Bait-and-switch KINGS . Prepare to be upsold. Didnt expect this from a prestige-brand dealership. Starts from sales and goes all the way up. THE worst place to shop for a used car. I took my business elsewhere.

If you an option to fix your vehicle by yourself or any other trustworthy shop then go there. I brought my Acura MDX for three times in the shop for the same problem. Still not fixed, vehicle was under warranty so the dealership is making money by replacing unnecessary parts and charging Acura. The service people are very good talkers!! and that's it, simple oil change just go there. Have a coffee, snack! some experience with my oil change in winter, they ask for courtesy car wash, I declined on the paper. They washed my car parked outside in -40 C. None of my doors can be opened. When I asked the Service guy Dennis Konzelman, he replied this is little price you have to pay with free car wash. I told him excuse me go check the paper work if I ever accepted the free wash, later he apologized and towed the car inside the bay to warm up. The other time they lost two lock nuts during tire rotation and never mentioned anything. Later I found that while doing the car wash. once contacted them they don't take any responsibility and I end up paying from my pocket.