*******BUYER BEWARE*******I purchased a vehicle from
I purchased a vehicle from Crown in 2019 thinking I was dealing with a trustworthy business. The salesperson I dealt wit
I purchased a vehicle from Crown in 2019 thinking I was dealing with a trustworthy business. The salesperson I dealt with was kind and put me at ease telling me I would be getting a safe and reliable car. I left feeling I made a good buy. How wrong I was.
Recently I received a notice in the mail from the manufacturer informing me about a serious airbag recall. The notice stated the car I was driving had both driver and passenger airbag defects that could propel sharp metal objects into my vehicle. I was stunned to say the least. They had not told me anything about this recall when I bought the vehicle. I went back to my original paperwork to make sure I didn’t miss anything. There was nothing. When I looked up the recall details, it says they went all the way back to 2015 and 2016. I called the General Sales Manager to seek answers. I left a message but didn’t receive a response. I waited a couple of days. No response. I called again and left another message. Once again, no response. It took me going down there in person to actually get someone to talk to me.
They claim they didn’t know about the open recall, and there is no way for them to access that information. THIS IS FALSE. There is a free website, recalls.mopar.ca, where you can check the VIN of any vehicle for recalls absolutely free. Which means they ARE NOT taking proper due diligence to insure the safety of the consumers. I asked about the Carfax history report, which would have the open recall notice on the report. The general sales manager claims CF didn’t show open recalls back then, and only recently they added it to their reports. FALSE AGAIN. Carfax has been providing open recall notices for a number of years.
I find it scary knowing I had my family in this car, where at any point the air bags could have gone off and seriously injured us. The only response I got from Crown Acura was, “these things sometimes get through. I hope you enjoy your car.” It’s disturbing to think about how many people have purchased a car from here that may have dangerous open recalls.
If you or someone you know have bought a vehicle from Crown Acura - PLEASE CHECK THE VIN FOR OPEN RECALLS ASAP! The safety of you and your loved ones may be in danger.