Crestview Chrysler Dodge Jeep - Service Centre

Brought van in for service This was the first time I owned a dodge and had to come into this dealership. The drop-off experience seemed efficient enough having you drive in and This was the first time I owned a dodge and had to come into this dealership. The drop-off experience seemed efficient enough having you drive in and go to a service desk as is the fashion at many new dealerships these days. That part was fast, and the service desk was nice and quick, but the problem I ran into was the shuttles. The drivers seemed very nice, and there were 2 vans waiting out front, but I waited nearly a half hour from when they opened to when the first shuttle was going to leave, I just ended up calling a taxi as I had somewhere I had to be. The problem was to keep the line of vehicles moving quickly the two shuttle drivers kept getting keys and moving vehicles out. I understand the line needs to move fast to process the morning rush, but there should be other staff responsible for doing this and the shuttle drivers should drive the shuttle, same as any other dealership I have been to. There was a group of about 8 of us standing around waiting and waiting, I will not plan to rely on their shuttle if I bring my vehicle back, but will likely give the other dodge dealership in town a try first. More

Oil change Harry and his crew were fantastic. All was explained on issues with work truck and all was repaired as Harry said with would be excellent service Harry and his crew were fantastic. All was explained on issues with work truck and all was repaired as Harry said with would be excellent service More

Just wanted an oil change! I found the service man rather pushy with his sales tactic of trying "up sale" me to a high quality oil change. He was bound and determined that I wa I found the service man rather pushy with his sales tactic of trying "up sale" me to a high quality oil change. He was bound and determined that I was NOT just getting the basic oil change and every time I said "no", he would come back with another "sales pitch" so I would spend more money. I've been there before and it's been NO problem, a simple oil change is all I wanted and that is what I received. If I'm constantly going to be badgered to spend MORE than what I need, I will be taking my service elsewhere. I found this to be quite a turn off. If this happens again, I won't be returning. More

Service Desk and Service Manager very helpful and caring. Service Manager was most helpful when he took vehicle for a drive.help and explained to me what was happening and eased my fears/concerns. He was easy Service Manager was most helpful when he took vehicle for a drive.help and explained to me what was happening and eased my fears/concerns. He was easy to talk to and addressed my concerns to my satisfaction. More

Fast, friendly service Harry took very good care of us today when we had our vehicles serviced. He took the time to explain things and did not overlook an important recall i Harry took very good care of us today when we had our vehicles serviced. He took the time to explain things and did not overlook an important recall issue that should be tended to. All the service staff were friendly and it was the cleanest shop I'd ever seen. You could practically eat off the floors. More

Fantastic customer service experience I came in for an express oil change and my vehicle is relatively new. I did not know where everything was. Harpreet was kind and patient and showed I came in for an express oil change and my vehicle is relatively new. I did not know where everything was. Harpreet was kind and patient and showed me where to find things. He did not make me feel silly. The service was quick and efficient. All staff was happy and smiling. And wished me a good day! More

Back on the road in no time at all. Kevin got me in and out as fast as possible, very friendly. And the price was very reasonable. He kept me updated on the progress while I waited. I wo Kevin got me in and out as fast as possible, very friendly. And the price was very reasonable. He kept me updated on the progress while I waited. I would recommend Kevin brooks as the guy to talk to. More

Quick and Efficient oil change I needed oil change and arrived at this dealership for first time . I was well greeted and received a great service by guy named Harry with additional I needed oil change and arrived at this dealership for first time . I was well greeted and received a great service by guy named Harry with additional knowledge about engine flush and full synthetic oil change . Would recommend to my friends. More

Awesome! Great express oil change. I pulled into the express lane Harry met with me with a smile as always. He is always friendly and eager to help in any way Great express oil change. I pulled into the express lane Harry met with me with a smile as always. He is always friendly and eager to help in any way he can. More

oil change and checkover Had the premier oil change with semi synthetic oil and a bunch of additives, the last oil change I had this and they told me it was good for 10000 kms Had the premier oil change with semi synthetic oil and a bunch of additives, the last oil change I had this and they told me it was good for 10000 kms. This time the sticker says 5000 kms. Which is right? More