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Coventry North Jaguar Land Rover

Woodbridge, ON

3.4
101 Reviews

123 Auto Park Cir

Woodbridge, ON

L4L 8R1

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101 Reviews of Coventry North Jaguar Land Rover

March 24, 2020

Coventry North Jaguar Land Rover I found Kasra a great salesperson. He is really a polite and patient salesman who never push you to make your decision. He spent a lot of time to answ More

by T.T.
Recommend Dealer
Yes
Employees Worked With
Kasra Mousavi
Sep 10, 2020 -

Coventry North Jaguar Land Rover responded

T.T. I am glad that when the entire experience was over that you felt that Kasra Mousavi (sales) helped you get into the RIGHT vesicle and at the RIGHT price. Polite, patient, and not pushy are his staples and what all customers should get in a luxury or other buying experience. Thank you for the review, take care, and safe driving. Jim Hamilton General Manager

March 11, 2020

Worst dealership for getting your vehicle serviced. Never taking my cars to this place again, they will simply go home and forget about you and your car while your are waiting for them to call you or give yo More

by Ike
Recommend Dealer
No
Employees Worked With
Don Morris
Sep 10, 2020 -

Coventry North Jaguar Land Rover responded

Ike I already reached out on the other review that you posted so will not comment a lot more, but I wish that you had given more of an accurate picture of what transpired. Our goal is always a happy customer so when that does not happen nobody wins and again I am sorry that you felt we missed the mark. Jim Hamilton General Manager

January 11, 2020

'I would endorse Coventry North Jaguar Land Rover because at no point was I pressured to make the sale. The salesman I dealt with, Daniel was polite and helpful, throughout the whole process. When handing th More

by Sunny & Reema
Recommend Dealer
Yes
Employees Worked With
Vera Lalich, Daniel Seow, Annie Ning
Feb 01, 2020 -

Coventry North Jaguar Land Rover responded

Sunny & Reema Thank you for the great review and the endorsement. No customer should feel pressure during a buying experience and especially when its for a vehicle. Daniel takes his time to ensure that he is doing what the customer wants and providing what they need so always nice to see comments that reflect that. I will pass along the comments to Daniel and also to Vera and Annie that were part of the overall experience. Thank you also for the understanding during our renovation, take care, and safe driving. Jim Hamilton General Manager

January 10, 2020

Coventry north dealership was great because right from Coventry north dealership was great because right from the first call to entering the dealership the sales representative Daniel seow was most invi More

by Dinesh & Rozy
Recommend Dealer
Yes
Employees Worked With
Vera Lalich, Daniel Seow
Feb 01, 2020 -

Coventry North Jaguar Land Rover responded

Dinesh & Rozy Thank you for the 5-Star review and Daniel will appreciate it. As a general manager it always nice to read comments like....inviting, pleasant, offering, and helpful. Also nice to see that carried from Daniel in sales, to Vera in finance, and Annie when you got the vehicle. Very much appreciated, take care, and safe driving. Jim Hamilton General Manager

November 13, 2019

they sell death traps ,worst management ,SCAMMERS worst 2 years of my life and I thank Coventry north , when I bought the car the treatment was amazing ,I purchased a 2017 range rover sport dynamic More

by Km
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim Hamilton, Don Morris
Nov 29, 2019 -

Coventry North Jaguar Land Rover responded

KM I respond to all reviews on the internet out of respect for the customer and to try and resolve. You have failed to mention in the review that I arrived as General Manager of the dealership at the beginning of this summer and spoke with you and had arranged for you to come in and have the vehicle looked at. I had also arranged for a Land Rover technical representative from Head Office to come in to ensure that you were taken care of even tho you had not taken the vehicle to any other Land Rover dealership to have looked at if you felt that we were not taking care of you. You did not come in for us to do that nor did you get back to me and let me know why. As a result I notified Land Rover that you did not come in and I had not heard back so they would have on the file. Several months later you contacted me and let me know that the reason you did not come in was due to a death in the family which I fully understood and I expressed my condolences. I let you know I would reach out to Land Rover head office again, which I did, and arranged an appointment for them to come in and do what I had tried over 3 months before. That is to take care of you and address any concerns. I let you know when they would be coming in and we arranged an appointment. At that time you did not indicate that the vehicle was not drive-able so I had arranged a courtesy vehicle for you to be ready at the time of the appointment and we set the date. What we did not anticipate was that there would be a bad snow storm the day before you were to be here. Nobody can predict the seasons 1st snowstorm would happen the day before the appointment. When you let me know you were sliding around and that you felt unsafe I asked if you had snow tires on the vehicle and your response was to get very upset and said that it had no bearing on the vehicle sliding even though the roads were wet, snowy, and icy. My drive home that day was difficult due to the conditions and I had snow tires on. I offered to send a tow truck right away but you refused and would only accept it if I sent one of our staff . I informed you that under the service agreement we had to go that route and you once again refused. As I mentioned initially, I try to always work with a customer and understand but showing videos of a vehicle sliding in a winter snow that does not have snow tires could have been for any vehicle on the road that day. I have let Land Rover know that I tried twice and have been unable to and that as you indicated you would go to another dealership. I have made all files available to them and my understanding is that you have not gone into one to have them look at the vehicle. So that Land Rover is fully informed I have sent them a copy of this and I hope you are able to schedule an appointment and have any concerns addressed. Jim Hamilton General Manager

September 29, 2019

Professionalism at its best From start to finish, by far the best car buying experience I have ever had. Highly professional and courteous, The bar has been set pretty high for f More

by David Stephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kim, Annie Ning, Don Morris, Mark Jovic
Oct 19, 2019 -

Coventry North Jaguar Land Rover responded

David It looks like you met a lot of the sales and service team during your recent purchase and I am glad that you found it the best experience you've ever had. That will mean a lot to the team and I will along the comments. Nothing wrong with setting the bar high for the future and if I can ever help let me know. Thank you for the great review and safe driving. Jim Hamilton General Manager

September 29, 2019

Love my Range Rover Sport! Daniel Seow was quite personable and professional. He even worked on his day off to get our car ready for early delivery! An excellent experience over More

by Wendy E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Seow
Oct 19, 2019 -

Coventry North Jaguar Land Rover responded

Wendy I am glad that you found your experience with Daniel and that he went above to get you your vehicle on his day off. Sales staff tend to be pretty flexible if it means getting a customers vehicle when they Personable and friendly in a review are nice comments for a general manager to read and I will pass along to Daniel as he will appreciate them. Thank you again for the review and safe driving. Jim Hamilton General Manager

September 28, 2019

Wonderful Experience! Bought a F-type R earlier this year and the whole experience was amazing. From the initial negotiation, to the delivery, Julia, Michael, and Annie pro More

by Bilal Qadir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Kim, Julia Losenkova, Annie Ning
Sep 28, 2019 -

Coventry North Jaguar Land Rover responded

Bilal Julia will love to read the comments and how you felt she took care of you. In this industry a lot is involved in ensuring a customer is happy and its also nice to see that you felt both our finance manager and delivery concierge were also able to deliver that. Thank you also for the trust in Julia and the placing of a 2nd vehicle from us. It is very much appreciated and we LOVE being your Go-To dealership. Take care, safe driving, and see you when the new vehicle arrives. Jim Hamilton General Manager

September 25, 2019

Excellent experience From Dan to Cam to Annie the whole team was amazing to deal with from start to finish. I would highly recommend. Love the car!! More

by Adam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cam Kluke, Annie Ning
Sep 28, 2019 -

Coventry North Jaguar Land Rover responded

Adam It was a pleasure to be your dealership of choice and am glad that you felt the TEAM took care of you. Enjoy your new I-Pace and passing by the gas stations LOL. take care and thank you for the review. Jim Hamilton General Manager

September 23, 2019

Great experience! Bob Beecroft was an excellent salesman to deal with, also Tibor and Kasseem were great with my service. Best dealership in my opinion! Would recommen More

by Paul Guglietti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Beecroft, Annie Ning
Sep 28, 2019 -

Coventry North Jaguar Land Rover responded

Paul I am sure that Bob Beecroft, and both Tibor and Kassim in service will love being called the best. We always hope that all customer both buy from us and service and that they always feel valued as a customer. The review is appreciated and I will pass along to all. Thank you and safe driving Jim Hamilton General Manager

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