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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,509 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 10, 2016
Shady business practices Where do I begin, I cannot ascertain why my experience with courtesy is poor. I can say that given my last two vehicles were purchased through the Where do I begin, I cannot ascertain why my experience with courtesy is poor. I can say that given my last two vehicles were purchased through them, today made it crystal clear never to bring my business to them. Customer service involves active listening and acknowledging my concerns. It seems the team only reacts to dismay or discouragement from the customer, then they take action. For example, I waited patiently for my appointment on the s08 recall, but weeks to months go by and no appointment . Called last month and said I was not on the list and would be scheduled shortly . I call this week and express my disappointment then all of sudden the parts and appointment are ready to go immediately ?! Also, I find it no coincidence whatsoever that your sales reps constantly call me to try and trade in the same vehicle while waiting for this appointment And now for the icing on the cake I am told that my Dodge journey needs a wheel alignment, according to courtesy I just purchased new wheels and got a wheel alignment weeks ago, but listening to your incompetent service and sales reps has resulted in a waste of my time and effort Let me explain what I mean ,I took my vehicle to fountain tire who did the wheels and alignment and they found no issue whatsoever When I purchased the same vehicle back in May 2015 it took months for the promised remote start to be installed. This is not service, this is a complete disregard to your customers More
by bigd24
Employees Worked With
Kelly ryan, April Thomas
November 10, 2016
Quick, easy and organized My experience couldn't of gone any better. Jeff was fantastic! I had called him about a truck i seen online. He was quick to get back to me and show m My experience couldn't of gone any better. Jeff was fantastic! I had called him about a truck i seen online. He was quick to get back to me and show me it. Within a couple hours I was approved and signing papers with Serge who as well did a fantastic job on getting me approved and helping me with insurance. The process was quick, easy and organized! I wouldn't hesistate on sending anyone to Jeff to get their new vehicle. More
by CherieLakusta
Employees Worked With
Jeff Crouse, Serge Lacasse
November 10, 2016
Getting into a new ride My husband and I had an amazing experience with Jeff Crouse @ Courtesy Chrysler. We were getting out of our old GMC and into a new SUV - and Jeff trul My husband and I had an amazing experience with Jeff Crouse @ Courtesy Chrysler. We were getting out of our old GMC and into a new SUV - and Jeff truly made it happen for us. He made sure we got absolutely everything we wanted in our new vehicle, and went above and beyond to make sure we were happy, bottom line, when we left the dealership. We both highly recommend both Courtesy Chrysler and in particular Jeff Crouse if you are in the market for a new car! More
by Harpz
Employees Worked With
Jeff Crouse
November 10, 2016
New truck I came in looking to get an appraisal on a 2013 Sierra and was directed to Liz to help me sort out what I was looking for in a truck. I'm not a big ti I came in looking to get an appraisal on a 2013 Sierra and was directed to Liz to help me sort out what I was looking for in a truck. I'm not a big ticket buyer and I think she could tell that right away. I was offered a deal on a new truck but walked away from it. Liz called me the next day to see if there was something else more attuned to what I need and I told her about a truck I'd found online. Next thing she was working with me on finding the right deal, around my schedule even making sacrifices with her own to help me out. She was totally patient with me even on her days off and brought me down to look at another truck. She was ultra professional, likeable, personable, intuitive and polite and actually listened to what I was saying and responded appropriately. I'll recommend anyone to work with her if they're looking for another truck she is an asset to the dealership. Though I had the most contact with Liz, everyone at the dealership was friendly and polite even down to the financing when I finally made my decision to drive out in a sweet new truck that conformed more to my needs in a vehicle. I'm not an easy sale but everyone was easy going and patient with me. It took a week to get me into a new truck and everyone worked with me around my schedule. More
by Authorofthereview
Employees Worked With
Darrell Sirelpuu, David Chopp, Liz Fediuk, Blair Dingwall
November 08, 2016
Easiest truck purchase yet! We booked a test drive for 10am, and left before 2pm with a new truck! Easiest and fastest purchase we've made on a vehicle to date! Everyone we dealt We booked a test drive for 10am, and left before 2pm with a new truck! Easiest and fastest purchase we've made on a vehicle to date! Everyone we dealt with was so helpful. More
by TurferTrav
Employees Worked With
Surge Lacasse, Omar Hussain
November 07, 2016
new ram 1500 Excellent sales people,very helpful. I went into the sales department looking to upgrade my 2014 ram. Yousef, marina and mike showed me my options,t Excellent sales people,very helpful. I went into the sales department looking to upgrade my 2014 ram. Yousef, marina and mike showed me my options,then marina showed me my finance options. I was paying 33% interest on my old truck. I got that knocked down to 9.9%.I ended up getting a 2016 ram 1500.SXT. good job guys.very happy with my purchase. More
by fountaintiretech
Employees Worked With
Marina Tsvetkov, Mike Menane, Yousef Mroue
November 07, 2016
The worst customer service I personally spoke with Ahmed on the phone and in person at Courtesy Chrysler and he provided the worst customer service I’ve ever experienced. Rude, I personally spoke with Ahmed on the phone and in person at Courtesy Chrysler and he provided the worst customer service I’ve ever experienced. Rude, uneducated and undermining are the three word I would use to descried this “senior service advisor”. I will be telling everyone I know about our experience with Ahmed in the hopes that no one will ever consider going to Courtesy Chrysler for anything. If you want to be talked to like a piece of garbage this place if for you! More
by Natasha
Employees Worked With
Ahmed Elnahas
November 04, 2016
Purchased 2015 demo Jeep Grand Cherokee Oct 29, 2016 When we got out of bed Friday morning, we had no idea that we would own another Grand Cherokee by bedtime. The Chrysler promotional day brought us t When we got out of bed Friday morning, we had no idea that we would own another Grand Cherokee by bedtime. The Chrysler promotional day brought us to the dealership. Excellent Courtesy sales team Justin, Darrell, Blair, David plus Jack from Chrysler made it happen. This is our 4th Grand Cherokeewith 3 of them from Courtesy. They picked the right vehicle (a demo with 8600 km on it) and followed through with the final purchase agreement which included changing the tires to M+S rated for driving in BC during winter months. More
by Thomas Ramsay
Employees Worked With
Darrell Sirelpuu, David Chopp, Justin Hrappstead, Blair Dingwall
November 03, 2016
Service Help The service department was close and the salesman (Youssef) went out of his way to got an off duty car mechanic to do my oil change on Saturday Octobe The service department was close and the salesman (Youssef) went out of his way to got an off duty car mechanic to do my oil change on Saturday October 29th while all the mangers where in a meeting. More
by Mikethestuccoguy
Employees Worked With
Yousef Mroue
November 03, 2016
No pressure sales. Great team I had issues with the pervious vehicle I bought from here. They tried to fix it multiple times with no such luck. I got to the point where I just coul I had issues with the pervious vehicle I bought from here. They tried to fix it multiple times with no such luck. I got to the point where I just couldn't handle to noises coming from the sunroof trim. Personal preference and decided it was time for something new. The entire team was helpful. I went in and immediately stated I didn't want any pressure from them as I hadn't completely decided if I was ready to take a lose on my vehicle. Liz, Darrell and Marc whom are everyone that helped out were fantastic. Liz did everything she could to make sure she found a vehicle that would suit me. Darrell worked out pricing and did what he could to get the minimum lose he could for me. Marc was fantastic at getting the financing done super quickly for me. Thanks guys. More
by AlainD
Employees Worked With
Darrell Sirelpuu, Liz Fediuk, Marc Stokes
