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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,309 Reviews
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Showing 2,309 reviews
April 02, 2016
Good service Nice friendly service center. Mike Colangeli was efficient and knowledgeable He kept me informed of how things were going while I was waiting for my Nice friendly service center. Mike Colangeli was efficient and knowledgeable He kept me informed of how things were going while I was waiting for my car to be serviced. My car was nice and clean and the winter tires were in new clean bags placed carefully in my car when I picked it up. Good job Chrysler. More
by jeff tonge
Employees Worked With
Mike Colangeli
Helpful April 01, 2016
Friendly service Got an Oil change, they did it right away and got my truck back in half an hour with no appointment. The staff was friendly and helpful. Got an Oil change, they did it right away and got my truck back in half an hour with no appointment. The staff was friendly and helpful. More
by Brent
Employees Worked With
Neil O'Conner
March 31, 2016
Outstanding focus on relationship and service Went in to just get some information. Instantly was connected and supported in finding the right vehicle price and options. The gents I worked with we Went in to just get some information. Instantly was connected and supported in finding the right vehicle price and options. The gents I worked with went above and beyond what I expected in assisting me with everything from the financing to finding truly the right vehicle. Seamless process and amazing communication. Would come back in a heart beat and would absolutely recommend anyone to purchase a vehicle with this group. Todd and Dave were a great team to support me. Steve was wonderful on the finance side. Overall so impressed! More
by JesseB
Employees Worked With
David Chopp, Steve Tran, Todd Christensen
March 31, 2016
Truck repair First time in a long time I used a dealer for repairs Was very happy with Michael the service adviser I was out of town he kept me informed every st First time in a long time I used a dealer for repairs Was very happy with Michael the service adviser I was out of town he kept me informed every step of the way More
by Truck,larry321
Employees Worked With
Mike Colangeli
March 30, 2016
Unbelievable disrespect from the "Manager" - One week ago (23-Mar) I visited “Courtesy Chrysler Dodge Jeep RAM” in the Calgary Auto Mall just off of Glenmore Trail SE and test-drove 2 different - One week ago (23-Mar) I visited “Courtesy Chrysler Dodge Jeep RAM” in the Calgary Auto Mall just off of Glenmore Trail SE and test-drove 2 different vehicles. I wanted to return with my father to look at a Jeep Patriot, and understand that in order for a dealer to not show a vehicle to other potential buyers that a deposit can sometimes be required. I asked if I could leave a deposit on the Patriot until I could return to have my dad look over the vehicle. I asked if the deposit was refundable and was told yes, so I paid a $500 deposit on the 23rd of March. That same evening, I returned with my father to have a look at the Patriot, and after thinking about it, decided I really wanted an Escape, as this was the vehicle I had been driving up to this point. The sales person was able to find an Escape that had just come in (hadn’t been cleaned or had an inspection yet), so we agreed that we would return to test drive this new Escape, once the vehicle was ready. - On Saturday March 26th, my father and I returned to test drive the new Escape and have a look over the vehicle. There were some concerns, and I wanted to still do some more looking around before deciding to go ahead with this big of a purchase. The salesperson insisted in asking what he could do to stop us from shopping elsewhere and purchase this vehicle today, but we left as we had more vehicles to look at, and agreed that we would be in touch on Monday. - On Monday March 28th, the salesperson called me and asked if their Escape was still in the running, and that it would hurt his feelings if it wasn’t. I explained that I was going to be shopping around some more on Wednesday, and he advised that he would “let me keep looking” and be in touch by the end of the week. - Today (March 30th) I did in fact continue my car shopping, and found a vehicle that I was really happy with. At this point I returned to “Courtesy Chrysler Dodge Jeep RAM” at about 2pm to obtain my $500 deposit back. I waited while the salesperson phoned the finance person, and was then told that they “cannot reverse a debit transaction” and that a cheque would be issued. I asked why that wasn’t explained when the deposit was taken and the salesperson had no answer. I asked to speak to a manager. The manager cam over and said that it was their policy to refund by cheque. At this point I was extremely frustrated at the lack of respect and explained that this should be clearly communicated at the time the deposit is taken from the customer. The manager said he couldn’t go back in time and so it wasn’t his problem. In my frustration I said that I wasn’t leaving until my debit card was refunded or they gave me cash (I have never heard of a debit machine without the capability of reversing funds), and the manager pointed to the lounge and told me to help myself, and that they were open until 9pm. I walked to the lounge and had a sit and called my dad. I decided that if they weren’t going to give me a refund in the method I asked for, that I would take the manager’s business card and leave. After the manager finished a phone call I tried to explain why I was frustrated by their “policy” and lack of communication, and he interrupted me saying that I was being “very confrontational” and had been nothing but rude to him. I explained that I wasn’t confrontational, but was extremely frustrated at how he was treating me as a potential customer. I asked for his business card and a copy of this deposit “policy”. He said that his business cards cost money and he would not waste one by giving me money, and also that there was no policy to show me about the refund-ability of a deposit. He then told me that if I didn’t leave the property he would call the police. I truly have no words for the utter disrespect and attempt at humiliating myself in front of those present, when all I was asking for was the deposit that I had paid. I will never set foot in any Chrysler business again. More
by SerenaYYC
Employees Worked With
Darrell Sirelpuu, Ariel Buenaventura
March 30, 2016
Great services We went to see a car in a evening and even though we were late, Ariel was very patient and happy to help us. He took time to listen and assess what we We went to see a car in a evening and even though we were late, Ariel was very patient and happy to help us. He took time to listen and assess what we need and our life stile. He gave us a few options and gave us privacy to talk and drive around with our kids. when we decided what we want, he was very professional and informative regarding the features and options. Darrell, Gordon and Ryan were also helping us to get the best deal and finish papers fast. When we went to pick up my truck, everything was sparkles clean, full tank, and a very nice surprise: a nice Thank you card from Ariel. Very impressed! Thank you. Carmen T More
by Carment
Employees Worked With
Gordon B and Ryan M, Darrell Sirelpuu, Ariel Buenaventura
March 29, 2016
Long weekend shopping experience Ariel was very professional and easy to work with. Candace has us in and out of her office in record time. Overall it was a great experience Ariel was very professional and easy to work with. Candace has us in and out of her office in record time. Overall it was a great experience More
by fury243
Employees Worked With
Ariel Buenaventura, Candace Fediuk
March 29, 2016
Very good experience This purchase has been very good for me. It started out that the vehicle was about five thousand cheaper than exact models in Red Deer. The sales te This purchase has been very good for me. It started out that the vehicle was about five thousand cheaper than exact models in Red Deer. The sales team of Darryl, Ariel and Steve was very professional and easy to talk with. I would definitely recommend this dealership to others and will for sure be checking in with them when it comes time to purchase my next vehicle! More
by Brian H
Employees Worked With
Ariel Buenaventura, Steve Tran
March 29, 2016
A very good experiance Liz Fediuk was fantastic to deal with. She listened to my situation and was able to come up with a solution that I am extremely happy about. She is a Liz Fediuk was fantastic to deal with. She listened to my situation and was able to come up with a solution that I am extremely happy about. She is a Great Sales Gal to work with. I will definitely tell my friends about Courtesy and to deal with Liz, Darrell, and Candace. Awesome job! More
by steveW
Employees Worked With
Darrell Sirelpuu, Liz Fediuk, Candace Fediuk
March 25, 2016
Great Service and knowlege of vehicles! I knew the vehicle I was going to buy before I arrived at Courtesy (had been to a couple dealerships previously, but wasn't getting the 'right deal'). I knew the vehicle I was going to buy before I arrived at Courtesy (had been to a couple dealerships previously, but wasn't getting the 'right deal'). In talking with Tim and his vast knowledge of the Cherokee Trailhawlk further reinforced my opinion! The group (Tim, Sales Manager and Finance) I worked with at Courtesy were friendly and made the whole purchase of my new Trailhawk a great one! They also met the expectations I had for the 'right deal'. I am very pleased with my new vehicle - thanks again team Courtesy! More
by KelseyG.
Employees Worked With
Timothy Puddifant, Candace Fediuk
