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Courtesy Chrysler Dodge Jeep RAM
Calgary, AB
2,309 Reviews
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October 07, 2015
Awful service in all regards.. I thought Big 4 was bad for service... These guys take the Cake. I have owned almost every brand of vehicle you can buy, yet this is my first ( Jeep) I thought Big 4 was bad for service... These guys take the Cake. I have owned almost every brand of vehicle you can buy, yet this is my first ( Jeep) product. And never have I had a worse service experience then at this dealership. I took my vehicle to these guys for a check engine light at a scheduled early morning appointment. At the time I booked the appointment the lady said I could wait in the lounge for it to be finished as I needed my vehicle for work. Once I arrived at the dealer the Service adviser couldn't believe someone told me that and said it would atleast be several hours if not end of day. I had the shuttle drop me off at work and made other arrangements. After not hearing anything for half of the day, I called and finally managed to get a hold of her. at that time she told me my vehicle had not even been in the shop yet but I was in the queue. At the end of the day she called me saying that my vehicle hadnt been in the shop yet but apparently needed a part to be shipped from red deer and that it was the first on the list for tomorrow morning and in her words GUARANTEED that it would be done by no later then noon. the next day. I REALLY need my vehicle for work on a daily basis, so this is becoming a problem. Having not heard anything the next morning, I called to check status of my vehicle around noon. This time the adviser hums and haws and says "yours will be in the shop soon it is in the queue.." there are a few vehicles ahead of it. ( change of story from last night) obviously getting alittle upset I ask I thought you guaranteed it to be done by noon as I was supposed to be the first in the shop this morning. Her reply to me was " Sir you didnt even have an appointment so we are doing the best we can.." I DID have an appointment for 9:00am YESTERDAY morning!! At that time, she relented and said " I GUARANTEE you will have it by the end of day 100%, I promise." Guess what? around rolls 4:00pm and I get a call.. " Your vehicle is now in the shop.. but there was a small problem. the technician working on your vehicle broke a part needed for the repair. We have to order it from red deer and itll be in first thing in the morning! I GUARANTEE itll be done by no later then 9:00am tomrrow morning." Then she finally offers me a loaner car asking where and when I can be picked up by enterprise. Seeming like a good gesture after all of the missed guarantees and promises. 10 min after enterprise was supposed to pick me up I get a call back from the Advisor. " ummm sorry but I talked to my manager Helmer; he said the best we can do is call enterprise so you can get our rate, but you have to pay for the rental." I asked to speak to the this manager and after 15 mins of round about conversation, he would not stand behind these promises and guarantees. and would not cover the minimal cost of a loaner vehicle. SOOO BAD... I seriously have no other words for how AWFUL every single part of this experience has been with this dealership. I still have no vehicle, and i am not counting on it getting done anytime tomorrow either, and I personally have to pony up to get a car for a mistake the dealership made. I will personally AVOID THIS DEALERSHIP forever. More
by Kris H.
Employees Worked With
Helmar Kujat
Helpful October 06, 2015
Great customer service After spending 3 months looking for a vehicle. It was a relief to deal with Darrel at Courtesy. I was feeling a little angry at the entire used car After spending 3 months looking for a vehicle. It was a relief to deal with Darrel at Courtesy. I was feeling a little angry at the entire used car industry and really starting to hate used car sales people. Darrel didn't pressure me or talk down to me. He's a laid back guy and wanted to make sure I was happy. Thanks Shout out to Stephen in finance. Nice fella and had it all together in a great package when it came to financials More
by Erik74
Employees Worked With
Darrell Sirelpuu
October 05, 2015
Amazing Darrell Sirelpuu is an absolute amazing guy he makes us feel special even though he is one of most busiest guys i have seen in a long time. He alway Darrell Sirelpuu is an absolute amazing guy he makes us feel special even though he is one of most busiest guys i have seen in a long time. He always has everything ready on his end that he can do. This is our 3rd vehicle from him and will continue to go back to him. More
by Fesers
Employees Worked With
Lanette Andreas, Darrell Sirelpuu
October 05, 2015
Quick and professional. I have been coming to this dealership since buying me Charger there in 2012, and have had a few not so great experiences, but for the most part I've b I have been coming to this dealership since buying me Charger there in 2012, and have had a few not so great experiences, but for the most part I've been quite happy with my service. This last visit was very impressive as my service advisor was very fast and efficient in spite of this being his first day back after a few months off. More
by Janie2011
Employees Worked With
Steven Jones
October 03, 2015
Very good experience. Overall experience with the sales person was very good at the Dealership. Did not finance the purchase so I couldn't comment on the financing aspect o Overall experience with the sales person was very good at the Dealership. Did not finance the purchase so I couldn't comment on the financing aspect of the dealership. Sales manager was a nice and friendly guy also. More
by sxa187
October 02, 2015
Exceptional. The service was friendly and actually made me feel like my business mattered. Know people working in the shop and they are very dedicated and work har The service was friendly and actually made me feel like my business mattered. Know people working in the shop and they are very dedicated and work hard. Overall though, be cautious. Amazing sales people here and that means more money. Dealerships are already expensive as they are. Went in expecting a $100 oil change, left with a $350 bill. GRANTED, $150 was a brake fluid flush I agreed to, but the rest was all "additives" and what not. OVERALL: quite satisfied with the service. Steve was wonderful. My tech Cole Nemeth went ABOVE AND BEYOND for me as well. Overall, 10/10. More
by silverjfk
Employees Worked With
Steve Jones, Cole Nemeth
October 02, 2015
Great Dealership Great team of people, particularly Chad, who started the deal and stayed with it all the way to the end. Would highly recommend to anyone! Great team of people, particularly Chad, who started the deal and stayed with it all the way to the end. Would highly recommend to anyone! More
by DeV1
October 02, 2015
Great experience Tim provided excellent service. He was very attentive to our family's needs, working with us to ensure we chose the right vehicle. Thanks Tim! Tim provided excellent service. He was very attentive to our family's needs, working with us to ensure we chose the right vehicle. Thanks Tim! More
by Puddy
Employees Worked With
Timothy Puddifant
October 02, 2015
courteous, thorough, efficient and speedy service I enquired about a new vehicle and was blown away that I had it the next day! Thanks to Dave, Tim and Colin for taking such good care of me with expl I enquired about a new vehicle and was blown away that I had it the next day! Thanks to Dave, Tim and Colin for taking such good care of me with explaining everything and taking the time to make sure that I left there feeling comfortable, educated and happy with my new Vehicle. I absolutely love my new Dodge Grand Caravan! Tim even brought the van right to my house so I could check it out as it was hard for me to get to the dealership in the daytime. That made it so much easier for me and was greatly appreciated! I would highly recommend this dealership to anyone! More
by Quest 2015
Employees Worked With
Timothy Puddifant, Colin Wenner, David Chopp
October 02, 2015
Excellent and experienced service. Great customer service, friendly and respectable sales team ( Tim especially ) and speedy help from the financial department. Even the sales manager s Great customer service, friendly and respectable sales team ( Tim especially ) and speedy help from the financial department. Even the sales manager sat down with me to assure I was getting everything I need. Just purchased my 2nd vehicle from there this year. I live in Edmonton, they definitely make the 6hr commute worth my time. More
by Daxx2
Employees Worked With
Kris Laughton, Timothy Puddifant
