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Courtenay Mazda

Courtenay, BC

4.7
1,396 Reviews

475 Silverdale Cr.

Courtenay, BC

V9N 4B4

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1,396 Reviews of Courtenay Mazda

August 16, 2017

Mike helped buying a used car so easy Mike helped buying a used car so much easier. I didn't feel pressured into buying that day. He's professional and knowledgeable about any car that I l More

by Love my car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Milne
August 16, 2017

Easy and efficient It was easy and efficient to purchase my car. I found it a pleasure to deal with Mike Milne, who was knowledgeable and professional. There was no push More

by Ginny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Milne, Logan Soley
August 15, 2017

personalbe and professional Kourtney was very personable and I enjoyed my entire experience with her. She made sure that everything was lined up for me when I got to the dealers More

by robin fix
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Johnston, Kourtney Egan
August 13, 2017

service visit As per other visits, the service was done on time and as requested with no issues, surprises or unexpected expenses. Always a pleasure to deal with t More

by Cindy F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kourtney Egan
August 08, 2017

xxxxxxxxx I previously wrote an amazing review but will be retracting it now as less than a no th later my car crapped out and most work that was needed wasn't More

by zaku1991
Friendliness
Recommend Dealer
No
Employees Worked With
Corey Sawchuk, Kyle Schouten
Sep 07, 2017 -

Courtenay Mazda responded

Thank you for taking the time to write your review. Courtenay Mazda participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. You did feel we earned a 5-star rating during the sale process, but you did not experience that in our service department. We want to be sure that you have a five star experience every time you are here. We reviewed your file and note that the work recommended to you was covered under the warranty purchased at time of sale, and only the $250 deductible was required as payment. The additional work recommended was regular and preventative maintenance which was optional and agreed to prior to the service, and only the services you asked for were performed. We also agree you drive higher than average kilometers – almost 50% of the normal average annual kilometers in less than two months, which will result in approximately 60,000KM over the course of the year at the current rate of driving. This amount of driving increases the frequency of maintenance, and increases the frequency of major services, which is part of the cost of ownership. When we are recommending services, keep in mind that it is your investment you have entrusted us to help maintain. We value our client’s insights into improving their time at our store, and this forum offers our clients an opportunity to show us how they feel about their experiences, and what we need to do to ensure we remain the number one Mazda Dealership in Canada. If you would like the opportunity to discuss any of the above items that were not covered with your Grandfather when he came in and discussed and paid for the warranty deductible and maintenance items, do not hesitate to contact me at 250-338-5777, where we can book an appointment to sit in person. Corey Sawchuk.

August 01, 2017

Challenge well met Aaron assisted Dad to find what he needed, came out to us without us having to search,was respectful, attentive, knowledgeable and never pressured Dad More

by Wendy and Ed Sylte
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Soley, Aaron Mackenzie
July 31, 2017

Friendly and familiar I've bought a few cars from Courtenay Mazda over the years and Mike has always been friendly, professional and fair with any dealings I've ever had. T More

by Danolson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Sawchuk, Chad Johnston, Mike Milne, Kyle Schouten, Curtis Dobranski
July 31, 2017

Incredibly knowledgeable and courteous From the moment my girlfriend and I came on the lot, Aaron was there with a handshake and a smile. In only a few simple questions he had an idea of h More

by DocB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aaron Mackenzie
July 29, 2017

My 'go-to' car guy! I have dealt with Mike and Courtenay Mazda for 14 years. Personable and professional, Mike has always gone out of his way to be helpful and take the More

by Doug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Milne
July 27, 2017

Thanks courtenay Mazda Thank you so much Logan and Chantelle for doing everything you could to get me my new to me car ! Love it and love how much help you guys were and sti More

by Alyshagaudreault22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan Soley, Chantelle Vaillancourt
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