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Courtenay Mazda

Courtenay, BC

4.8
1,393 Reviews

475 Silverdale Cr.

Courtenay, BC

V9N 4B4

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1,393 Reviews of Courtenay Mazda

February 24, 2016

Courtney Mazda is a game changer Never had such a great dealer experience! Bought online, flew to the dealership, picked up at the airport by Chantelle in my new-to-me car! From the v More

by Amanti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Sawchuk, Gaye Williams, Logan Soley, Chantelle Vaillancourt
February 23, 2016

Great Experience I found the sales staff knew their cars very well and made a concerted effort to show as much about the various options and features. Explanations of More

by Happycomox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Sawchuk, Barry Davis, Logan Soley
February 20, 2016

Best Car Purchase Experience I booked an appointment online, went to the dealership and after a couple cup of coffee drove off with a Mazda 3. Staff was pleasant and presented the More

by DJS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Sawchuk, Chad Johnston, Chantelle Vaillancourt
February 18, 2016

That annoying noise - not zoom zoom Mazda was finally able to get to the bottom of an annoying noise I have had with my Mazda 3 off and on this last year. Jared was very helpful. More

by GilNor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Milne, Jared Wilde, Barry Davis
February 14, 2016

Sweet Deal The staff at Courtenay Mazda are amazing. They made my car purchase pleasant and enjoyable. Chantelle was fantastic. She went the extra mile to make s More

by Phil D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Sawchuk, Chad Johnston, Chantelle Vaillancourt
February 13, 2016

Best experience ever. From the moment I walked in I was treated with respect. Barry was amazing and walked me through the whole process from start to finish!!! More

by KathyNewMazda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Sawchuk, Chad Johnston, Barry Davis
February 13, 2016

Always a pleasure This has been my second purchase at Courtney Mazda and they always come through. Not only would I recommend mike and Mazda to anyone looking to purcha More

by Shaunanstewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Sawchuk, Mike Milne
February 13, 2016

Excellent service and very professional I would recommend this dealership to anybody looking to purchase a new or used vehicle, made me feel at home the moment I walked in the door More

by Chyrl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
the whole team was very professional and welcoming, Gaye Williams, Logan Soley
February 13, 2016

Service When dealing with Corey (the owner) and his staff you will be satisfied. Their philosophy is to have 100% happy customers. Keep your Mazda with peop More

by mazdadriver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Sawchuk, Jared Wilde
February 11, 2016

Started out great, went downhill quickly. I was very excited to purchase my 2016 CX-5, however, shortly after receiving the vehicle the service from the dealership deteriorated quickly. Afterc More

by jw094
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Corey Sawchuk, Chad Johnston, Mike Milne, Kyle Schouten, Jared Wilde, Curtis Dobranski
Mar 11, 2016 -

Courtenay Mazda responded

Courtenay Mazda participates in the Dealer Rater Certified Dealer Program. We are committed to providing high quality customer service, but based on your Dealer Rater review, you did not share that experience. That is disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. We understand that you are frustrated with the follow-up from our store, and it is Courtenay Mazda’s intention to provide a 100% customer satisfaction 100% of the time. We ensure every customer receives a follow-up letter sent two days after purchase via Canada Post. We found this to be an unobtrusive way to contact our customers, and introduce them to the management, as well as letting them know how to contact us should they require any assistance. Should you wish to further discuss your experience, I would welcome the opportunity to continue to work with you to earn your trust and business back. Please feel free to contact Amanda Conly, Owner/Controller at 250-338-5777.

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