Courtenay Mazda

Comparable customer service to Lexus Up until the minute we walked into Courtney Mazda my husband wanted to replace our 2004 Lexus RX30 with another Lexus. I wasn't convinced that retirem Up until the minute we walked into Courtney Mazda my husband wanted to replace our 2004 Lexus RX30 with another Lexus. I wasn't convinced that retirement to a small BC coastal community warranted another luxury vehicle. Gaye Williams had been referred to us by friends and she was fantastic. She was knowledgeable, courteous and helpful throughout the entire process. After test driving the CX-5 and CX-3 we decided that the CX-5 Grand Touring with Tech package made the most sense for us. The price was what we had expected to pay and the purchase was straightforward. If the customer service continues to be as good as the initial purchase this will be a comparable experience to the type of customer service that we have experienced with Lexus and Mercedes Benz in the past. The entire experience was positive and effortless. More

overall positive experience From Nanaimo, bought a ford f150 lariat. I would describe my experience as positive, saw this truck advertised on craigs list and popped in to have a From Nanaimo, bought a ford f150 lariat. I would describe my experience as positive, saw this truck advertised on craigs list and popped in to have a look, went on a lengthy road test with Chantelle and she did her best to answer all of my questions (I didn't expect her to know everything about every unit on the lot), she was patient, and actually listened to my rambling while we drove. Yes, there is an old BINOS restaurant in Courtney too lol. She was accommodating and did not rush me to return, no pushy questions, much appreciated. When we returned she did some research on the questions she could not answer during the road test and got answers for all of my questions, thanks! Got a reasonable amount of money for my trade. Because I am a mechanic by trade, I felt it necessary to do my own inspection of the unit, and they put it on the hoist for me to inspect myself, I found the grille had some damage (wasn't a huge deal, just cracked and small piece missing) and Corey deducted an acceptable discount from the price, there was no argument or drama, just negotiation. I noticed there was no box liner and they agreed to add the cost of having it done in Nanaimo added to the deal so I could leave with it instead of waiting and returning again later. We came to an agreement and did the deal that day, I returned home with this new-to-me truck, and am very happy with it, Thanks Guys. More

Great experience Courtenay mazda has given me the chance to get my first vehicle and the service was good, fast and I recommend anyone who is looking to get their fir Courtenay mazda has given me the chance to get my first vehicle and the service was good, fast and I recommend anyone who is looking to get their first vehicle. Thanks to Barry and Logan More

Great service! Thanks Chantelle, Cory and Logan for your help and friendly service. Will be returning to Mazda for any of our future vehicle needs or servicing. Thanks Chantelle, Cory and Logan for your help and friendly service. Will be returning to Mazda for any of our future vehicle needs or servicing. More

A great experience over all and never any pressure I went to the dealership to check out the new Miata; Barry was very helpful and open. As I am 75 and concerned about my ability to get in that type of I went to the dealership to check out the new Miata; Barry was very helpful and open. As I am 75 and concerned about my ability to get in that type of car. He took me outside (in the rain) and I quickly found out that entry and exit was not a problem. Back inside he answered more of my concerns, gave me a spec sheet on the car in question as well as a costing on a build car. I then left saying I would get back to him in a day or two. When I returned he suggested I take a test drive but I told him I wanted to get pricing and financing covered first. He asked a few questions the took the information to Cory who returned in a few minutes with a complete cost breakdown on 6 year financing. with that information Barry and I went for a test drive. I picked the route and it was lengthy but very satisfying for me. I returned the next day and closed the deal. Cory did up the paperwork and I left with my new car. I was comfortable with all the negotiations, feel I paid a fair price and would recommend Courtenay Mazda to any of my friends. More

Great experience I worked with Mike Milne. He was open and honest about my options and price. I felt like my business was valued without any pressure to buy. Mike was I worked with Mike Milne. He was open and honest about my options and price. I felt like my business was valued without any pressure to buy. Mike was great along with the whole crew. If I bought another car I would ask for Mike he was awesome More

Great experience Staff were friendly, knowledgeable and stayed late to accommodate our travel from Victoria. Pricing was at the low end of comparables. Thanks again Mi Staff were friendly, knowledgeable and stayed late to accommodate our travel from Victoria. Pricing was at the low end of comparables. Thanks again Mike and Logan. More

Newcomer Great service from start to finish. Mike made my trade-in experience painless. Chad had my paperwork all ready to go in a matter of hours. All the Great service from start to finish. Mike made my trade-in experience painless. Chad had my paperwork all ready to go in a matter of hours. All the staff at Mazda are always friendly, courteous and look after their customers. More

That was easy! We recently purchased a used vehicle from Chantelle and our experience was very positive. We were treated very well and came away thinking that this We recently purchased a used vehicle from Chantelle and our experience was very positive. We were treated very well and came away thinking that this dealership has really stepped up the car buying experience by treating the customer with such respect. Chantelle has a lot of knowledge of cars of all makes, not just her own brand. Corey was also excellent to talk to and knowledgeable of the industry. Plus we feel that we received a fair price right out of the gate, with no need for haggling back and forth. More

Great staff, very accommodating for out of towners Treated well, with no pressure. We are from Powell River and the communication before and after has been superb. Well stocked with new vehicles to c Treated well, with no pressure. We are from Powell River and the communication before and after has been superb. Well stocked with new vehicles to choose from. More