Concept Ford

Small town service. ..we live in Brampton and prefer the service we get at the Georgetown dealer. ..we live in Brampton and prefer the service we get at the Georgetown dealer. More

Totally unhappy with how my service and pricing was handled. Asked to check my defrost as heat was coming out the vents. Price was $145.00 for the diagnostic. Part had to be ordered 7 to 10 days before handled. Asked to check my defrost as heat was coming out the vents. Price was $145.00 for the diagnostic. Part had to be ordered 7 to 10 days before arrival. Will be charged again for labor when part arrives for install. Second charge was for another diagnostic as my wiper blades would come on in the off position. Charge $145.00. Wiper blade motor needs replacing. Motor not available with no estimate of availability. Total cost $290.00 plus tax. Charged two hours of labor for both issues. This is just another money maker by Ford. I would expect these cots should go against the parts being installed. Let me know if I am not understanding this. I would be more than happy to discuss further with management. Looking forward to your reply. More

Went in for a recall. The recall was quickly done. Everyone was friendly and what else was checked. Overall a positive experience. The recall was quickly done. Everyone was friendly and what else was checked. Overall a positive experience. More

Service was very friendly and efficient. They were on time and explained any concerns and solved issue. They were on time and explained any concerns and solved issue. More

Concept Ford Georgetown is the only place I take my Escape. The service team is always great and explain in detail on what my vehicle needs or doesn’t need. Thanks for the peace of mind Concept Ford Ge Escape. The service team is always great and explain in detail on what my vehicle needs or doesn’t need. Thanks for the peace of mind Concept Ford Georgetown and keep up the Great Work. Sincerely Alison More

Excellent service was provided by the members at Concept Ford. They made it a note to not oversell products and to be honest and open and provide service in a respectable manner. my S/O and I bought two new Ford. They made it a note to not oversell products and to be honest and open and provide service in a respectable manner. my S/O and I bought two new vehicles from Concept Ford and it had been a pleasant experience where they had been kind, respectful, and honest and made sure to not skip ahead without making sure all parties were on the same page. More

Very pleased, reasonable repair time and reasonable cost. Will continue to use them in the future Will continue to use them in the future More

The service department is top flight, and Bilal Khan is a very professional, likable and thorough Service Advisor. If one requires their Ford product repaired well, with genuine Ford parts, come see Bilal very professional, likable and thorough Service Advisor. If one requires their Ford product repaired well, with genuine Ford parts, come see Bilal and the service team. Your Ford, and in my case, my Mustang, will drive like new again. Thanks for helping me out. Kindest regards, Jeff Marcella More

Service department is welcoming, friendly and they are prompt! They explain what they have done during the regular maintenance and ask if you have any questions. Thumbs up prompt! They explain what they have done during the regular maintenance and ask if you have any questions. Thumbs up More

Great service and professional staff and always informative. I recommend for everyone to use this dealership. informative. I recommend for everyone to use this dealership. More