Comox Valley Hyundai

Poor Customer service had me buying elsewhere It started off okay. Went downhill fast. Very poor communication, and eventually no communication at all. Was not ever sent the pictures or informa It started off okay. Went downhill fast. Very poor communication, and eventually no communication at all. Was not ever sent the pictures or information I was promised. Finally I gave up and bought my new vehicle at another Hyundai dealer. More

Poor communication Fails to return phone calls and unwilling to accommodate once they have your money. Avoidant staff and poor communication. Do not waste your time here Fails to return phone calls and unwilling to accommodate once they have your money. Avoidant staff and poor communication. Do not waste your time here. More

Most reassuring experience Everyone in the dealership was more than willing to try to help you. Management, namely Sue, provided a reassuring sense of honesty and straight forwa Everyone in the dealership was more than willing to try to help you. Management, namely Sue, provided a reassuring sense of honesty and straight forwardness. More

Taken without notice Our experience started decently. We had been looking for a particular vehicle for months in the Comox Valley- we found it on the Finneron lot. We we Our experience started decently. We had been looking for a particular vehicle for months in the Comox Valley- we found it on the Finneron lot. We werr welcomed for a test drive and knew it was the one we wanted. It was recommended if we leave a deposit the vehicle woukd be off the market and claimed ours. We did as advised, and started financing options, ee were also ready to trade our vehicle in for 2 off their lot. And without a phone call to inquire about our plans (only 4 days of deposit and 1 day of a finance conversation) they sold 'our car with deposit' right from underneath us. Thank you for the poor customer respect anf service, we will never be back. More

Be cautious My dealing with purchasing a car from Finneron has been a bit of a roller coaster. While their finance dept is great, the sales dept leaves a massive My dealing with purchasing a car from Finneron has been a bit of a roller coaster. While their finance dept is great, the sales dept leaves a massive amount to be desired. My recommendation is to be EXTREMELY specific of what you expect, and in what time frame. In terms of sales associates, I would suggest you do NOT deal with John Mundy, promises will be made, and not upheld. I am very happy with my choice in vehicle, and the brand. However, make sure you do your research outside of this local area. More

Excellent service! I bought a car from Finneron (although I live in Northern BC) and was very happy doing business with Sue. They brought the car to the airport for me, I bought a car from Finneron (although I live in Northern BC) and was very happy doing business with Sue. They brought the car to the airport for me, where we checked it all out and went for a drive. I am so happy with my Veloster--I thoroughly enjoyed my 14 hour drive home! More

Very Disappointed Purchased a used vehicle and was assured vehicle was safe to drive. Specifically asked salesperson about the brakes, engine and one of the doors. Was Purchased a used vehicle and was assured vehicle was safe to drive. Specifically asked salesperson about the brakes, engine and one of the doors. Was assured all their used vehicles go through safety inspections before being put on the lot. Turns out the vehicle needs over $2000 of repairs specifically for front rotors that were described as pitted and rusted bad, tie rods, wheel alignment after replacing tie rods, full tune up for the engine miss, leaking valves, airbag light that is on, and don't know about the rear brakes yet because our mechanic isn't able to have a look at them without forcing the removal of parts that are stuck to get to them. Dealership will not compensate for anything other than checking the airbag light ($70 of the $2000) and that's only if we drive the vehicle there for them to scan for the cause of the airbag light which is a 6 hour drive for us round trip. They are fully aware of where we live yet expect us to do this for a scan. Engine miss was blamed on the vehicle needing gas and vibrating of brakes was explained as rust due to vehicle not being driven in a while but rust would come off and brakes would be fine after being driven for a bit. Finding out about the tie rods was an extra bonus. After letting the dealership know about the repairs they have advised that their used vehicles go through their shop for safety items and that is all. Apparently brake and tie rod issues are not safety items but rather are being described as normal wear and tear by this dealership so beware. We trusted them and should not have. More