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Comox Valley Hyundai
Courtenay, BC
358 Reviews
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358 Reviews of Comox Valley Hyundai
August 07, 2020
Poor customer service Recently brought our 2014 Hyundai in for a#1 service with the addition of a tire rotation. That is what we booked. What we received and paid for was Recently brought our 2014 Hyundai in for a#1 service with the addition of a tire rotation. That is what we booked. What we received and paid for was a #2 service. When I brought it in, the service advisor told me what was being done, but never mentioned that it was a #2 service. I then discovered that a tire rotation is always done with a #2 service so it was already done in the previous service. We had to make 3 phone calls to get a response and was never given the opportunity to speak to a manager. They also do a sludge hot oil removal service every #2. It is recommended to do every 50,000 km when using conventional oil in the vehicle. We have only ever used synthetic oil, and when Finneron owned the dealership it was never done, Finneron also provided a service vehicle because we travelled up from Qualicum Beach. That was cut out as soon as it was sold. When I discussed my concerns about the "up sell" with the service advisor, I was told that's what I agreed to. Never mind what I had booked. We will not be dealng with Courtenay Hyundai in the future for service or purchase of a new vehicle. More
by susie
Employees Worked With
Nadine
Helpful August 05, 2020
Jamie was very professional, knowledgeable, and accommodating. We went in there with a plan and he made it his mission to make it happen for us. Melissa was extremely thorough while going throu accommodating. We went in there with a plan and he made it his mission to make it happen for us. Melissa was extremely thorough while going through different options for warranty and loan insurance. She made sure we were set up with the coverage that best suited our family. Corey was fantastic in the way that he walked us through the entire process of how he assessed the value of our trade in, as well as payment options for our new vehicle. He was very kind and very charismatic. Overall fantastic experience. This is the second vehicle we have purchased from CV Hyundai, and if we are still in the area when we're ready to upgrade again we will certainly be coming back. More
by dylanbennett
Employees Worked With
Corey Sawchuk, Jamie Barnie, Melissa Stiglitz
August 03, 2020
Short Notice Trade-In Recently brought in our shared 2017 Santa Fe into the Hyundai dealership for a trade-in when we needed to upgrade to 2 vehicles. Barry and Logan help Recently brought in our shared 2017 Santa Fe into the Hyundai dealership for a trade-in when we needed to upgrade to 2 vehicles. Barry and Logan helped speed that process along and I'm extremely pleased with their help getting me into my new 2020 Kona. Barry was the one who originally sold us the Santa Fe and it was wonderful to see him again and have him assist us through the trade-in process. Thank you again Barry, and I wish you all the best! More
by sheena
Employees Worked With
Logan, Barry Davis
August 01, 2020
Avery got me into a new tuscon suv that is perfect for my growing busy family life!! Logan has helped me twice now by giving me great rates on financing the 2 vehicles!! growing busy family life!! Logan has helped me twice now by giving me great rates on financing the 2 vehicles!! More
by Serena
Employees Worked With
Avery, Logan, Avery Cardinal
July 29, 2020
Thank you to Avery for what was probably the best car buying experience we have ever had. Your product knowledge, professionalism, honesty and openness helped move us from browsing to buying our new vehi buying experience we have ever had. Your product knowledge, professionalism, honesty and openness helped move us from browsing to buying our new vehicle. Eric and Lynnette More
by lcrellin
Employees Worked With
Avery Cardinal
July 28, 2020
Avery helped us buy our first electric car here. It was a very smooth and comfortable transaction, we drove up from Nanaimo and it was definitely worth the trip, Highly recommend! a very smooth and comfortable transaction, we drove up from Nanaimo and it was definitely worth the trip, Highly recommend! More
by bobwilsonguitar
Employees Worked With
Avery Cardinal
July 11, 2020
Comox Valley Hyundai used cars My wife and I found this dealership and in particular Taylor Thibeault to be excellent. Was also nice to meet the owner. Our only problem occurred wh My wife and I found this dealership and in particular Taylor Thibeault to be excellent. Was also nice to meet the owner. Our only problem occurred when we got the papers several days later and discovered the cost of the extended warranty. That was not explained very well if at all during the process. More
by artpollard
Employees Worked With
Corey Sawchuk, Taylor Thibeault, Melissa Stiglitz
July 08, 2020
New Kona 2020 Taylor was very accommodating and I appreciated his patience and lack of pressure as I came back several times to test drive the Kona. The evaluation Taylor was very accommodating and I appreciated his patience and lack of pressure as I came back several times to test drive the Kona. The evaluation of my trade in was clearly explained to us, which was also appreciated. More
by carolyn
Employees Worked With
Nolan....in finance?, Corey Sawchuk, Taylor Thibeault
July 06, 2020
First new car I didn’t really go into buy a new car but it is really what I needed!! Jamie was knowledgeable and efficient and needless to say very helpful! I do no I didn’t really go into buy a new car but it is really what I needed!! Jamie was knowledgeable and efficient and needless to say very helpful! I do not live on the Island ,so it was important for me to finalize the transaction in a timely way. Corey, Melissa and Logan went the extra mile to help facilitate the details of the sale .......making it as convenient as possible for me as possible. I left with my amazing new Hyundai a very happy and satisfied customer! More
by pamjam60
Employees Worked With
Corey Sawchuk, Jamie Barnie, Melissa Stiglitz
