Columbia Chrysler

Hats off to Franklin Jay Harold I have been known to be a difficult customer on occasion, tanks to Franklin Jay's professional manor my car buying experience At Columbia Chrysler wa I have been known to be a difficult customer on occasion, tanks to Franklin Jay's professional manor my car buying experience At Columbia Chrysler was a positive one. Franklin is knowledgeable courteous and helpful. I All of the staff I met at the dealer ship were first rate. I do recommend this dealership. More

Great Experience in buying a vehicle First time I have bought a vehicle on-line. F. Jay made me feel that my needs mattered and when I asked questions about the vehicle, he gave me accur First time I have bought a vehicle on-line. F. Jay made me feel that my needs mattered and when I asked questions about the vehicle, he gave me accurate answers. That those answers where exactly what the vehicle was when I saw it and bought it. Best customer service that I have ever received. I also liked the fact that this dealership did not charge a dealer fee as well as the deposit was refundable , have not seen that before with a car dealership. Would highly recommend F. Jay and this dealership to others who are looking at buying a vehicle -- used or new.. More

I was a first time buyer and F Jay helped me every step of the way. He cooperated with me every step of the way and gave me an excellent deal on an amazing car. Couldn’t be happier with the service from al of the way. He cooperated with me every step of the way and gave me an excellent deal on an amazing car. Couldn’t be happier with the service from all aspects of Columbia Chrysler. I would highly recommend this dealership to all prospective individuals in the car market. More

Never had a better experience buying a car. F.JAY is the man to talk to. He treated my family with so much respect and never pushed the sale at all. Great guy great dealership. Thanks F.JAY! man to talk to. He treated my family with so much respect and never pushed the sale at all. Great guy great dealership. Thanks F.JAY! More

Great service from F Jay Harold!! Straight to the point and got the vehicle to me with no issues. Would recommend FJ and his team anytime!! Brody and got the vehicle to me with no issues. Would recommend FJ and his team anytime!! Brody More

Exelent job David Tran! I would like to thank David Tran for an excellent job for the car that I bought which was the Toyota Camry. He is friendly and honest. I recommended t I would like to thank David Tran for an excellent job for the car that I bought which was the Toyota Camry. He is friendly and honest. I recommended this dealership with my friends. You should see David Tran. More

Truck purchase I purchased a Ram truck from Jerry Mavroudis and found him very professional and the process very easy and straight forward. The price was fair and I I purchased a Ram truck from Jerry Mavroudis and found him very professional and the process very easy and straight forward. The price was fair and I received excellent assistance from JP Velasco in Finance. All around great experience and service. More

FJ Harold does an excellent job. We have purchased our last 2 cars from FJ. Professional, and prompt service. He makes the process smooth from start to finish. Your needs are always honoured! Thank You! last 2 cars from FJ. Professional, and prompt service. He makes the process smooth from start to finish. Your needs are always honoured! Thank You! More

I would like to thank Fj for our experience buying a vehicle. Fj is very friendly and helpful. He is the perfect example of what a sales representative should be like.. Thanks again Fj for the beautiful vehicle. Fj is very friendly and helpful. He is the perfect example of what a sales representative should be like.. Thanks again Fj for the beautiful vehicle and experience. -Maria More

Buying A New Jeep FJ was really great in corresponding with me over email regarding the Jeep that I was interested in. I was going on vacation for 8 days and FJ was und FJ was really great in corresponding with me over email regarding the Jeep that I was interested in. I was going on vacation for 8 days and FJ was understanding and held it for me while I was gone (as it was a popular and in demand colour). I really appreciate you pulling a few strings to hold onto it for me! FJ was very personable throughout our conversations and when I came back in later in the week to sign paper work, he did a great job making me feel like an important customer. I will mention that there was some misinformation given to me about the Jeep but FJ was quick to rectify the situation and was really great in the conversation following that misunderstanding coming to fruition. My experience with the finance department was not as smooth. Though who I spoke with was very friendly, trying to make jokes and be personable, he did not seem to understand my needs and would not take no for an answer when it came to selling me extended warranty and service package options. I politely declined his offers twice but he kept on insisting I take it. Afterwards, my girlfriend commented on the fact that I looked physically uncomfortable during this conversation which I clearly was. It was getting late in the day and I felt like the only way I could get out of there was to say yes which I did. Though I understand it is the job of the finance department to talk about all of the different offers available, the customer should never feel physical uncomfortable with the conversation. Selling services and warranties should be a conversation on why they benefit that customer specifically and not through scare tactics of 10% per year service cost increases. Again, it was a friendly interaction overall and I am sure he had good intentions, but this is a transparent review of how it left me feeling. He did a good job in following up with me to ensure a good time for me to come back in and finish paper work. Also to note, Gilbert (I think his name was) who takes care of insurance was great! He was very personable and professional and took care of me quickly and diligently. More