Columbia Chrysler

Satisfied I had not bought a car in almost 15 years and was very concerned about pressure tactics which was the norm in the past, but was pleasantly surprised w I had not bought a car in almost 15 years and was very concerned about pressure tactics which was the norm in the past, but was pleasantly surprised with the courtesy and professionalism of everyone at Columbia Chrysler and the respect with which they treated us. Dustin Copeland, the salesperson, was very good and I would recommend him. No pressure, took his time and made sure that he gave us all the information and was very professional. Tessa Moffat, the Finance Manager, too was very courteous and professional, gave us all the information and there was no pressure. I still remember when, about 16 years ago, the Finance Manager at a dealership asked me where I got the money from when I said that I did not need their financing as I had the cash to pay for the vehicle and got agitated when I refused to buy their extended warranty and other things they offered!! More

A horrible and most stressful experience at this dealership! We went to purchase Jeep Grand Cherokee 2019. On the first day we were told that our loan has been approved @ 3.99%,.Deposit of $1000 was held to hol We went to purchase Jeep Grand Cherokee 2019. On the first day we were told that our loan has been approved @ 3.99%,.Deposit of $1000 was held to hold the deal. After two days we got a call from the dealership that our vehicle has arrived. We went to dealership to sign the papers and do the formalities. When we went to meet the finance office, they tricked us into registering the vehicle on my name even before signing the bill of sale. And then, when we went to sign our loan approval, they changed the interest rate at the last moment to 5.99%,. This was certainly not the rate of interest that we had agreed upon. They blamed the Sales person for this miscommunication of interest rates and put a lot of pressure on us to take the deal at 5.99%. The Finance Office told us that we will never be approved at 3.99%. We felt betrayed and tried to back out of the deal and as we were leaving the finance office, they told us suddenly that it is approved for 3.99%! At this time we felt that there is something fishy going on about this deal, and we walked out from there. The sales person called us back to meet with the general manager next day and rectify their mistake, and if we wanted to back out of the deal, it is fine too. Next day we met with the GM and explained what happened in details. He blatantly ignored our concerns, and informed us that the miscommunication was due to bank's server. Our question remained unanswered, how in the world finance office told that we would never get 3.99 % and within less than 30 seconds that changed back to 3.99 %? The GM was very rude, and threatened us that we must take this deal otherwise they are not going to refund our deposit money. We told them that we will not be taking the deal, and we do not wanna be in business with people who are not transparent with the customer. After a couple of days, we got a phone call from the finance office stating that the finance employee who was dealing with our file did not check it properly and was terminated on account of this incident. So, our question is, GM told us that it is a bank issue while the finance office told us it is their employee's screw up. ,,,, so, which is it? Either way, why is our deposit still being held? Lastly, they performed a credit check which was not authorized by me. BE AWARE, DO NOT GET TRICKED BY COLUMBIA CHRYSLER More

HiI’m very satisfied with Dustin as my dealership, he Hi I’m very satisfied with Dustin as my dealership, he was very friendly, cooperative, helpful, and he followed my Interested with patience and kind Hi I’m very satisfied with Dustin as my dealership, he was very friendly, cooperative, helpful, and he followed my Interested with patience and kindness More

Professional courteous and knowledgeable service from all, especially Jerry M. in sales. I would highly recommend Columbia Chrysler whether in town or out of town. Many Thanks all, especially Jerry M. in sales. I would highly recommend Columbia Chrysler whether in town or out of town. Many Thanks More

I would highly recommend this dealership to others. They make you feel right at home and help you find the perfect vehicle. Thank you Michael!!! For all your hard work. We will definitely becoming back in t make you feel right at home and help you find the perfect vehicle. Thank you Michael!!! For all your hard work. We will definitely becoming back in the future. More

Easy to deal with We recently bought a used vehicle here. The sales rep (Jay Harold) was very straightforward and easy to deal with. He didn't waste our time or play We recently bought a used vehicle here. The sales rep (Jay Harold) was very straightforward and easy to deal with. He didn't waste our time or play any of the games that seem common elsewhere. We appreciated the pricing, and the lack of documentation and other fees which quickly add up. We would certainly consider buying from this dealership again. More

Positive Experience From the first contact to closing the deal was easy and pleasurable. Jay was a straight shooter and great to deal with. Highly recommend this gentlema From the first contact to closing the deal was easy and pleasurable. Jay was a straight shooter and great to deal with. Highly recommend this gentleman. Thanks Jay!!! More

Dustin is the best! He makes sure we’re taken cared of and is being treated with utmost service unlike the other dealerships! We came back for another new vehicle and we were amazed at how well he knows w and is being treated with utmost service unlike the other dealerships! We came back for another new vehicle and we were amazed at how well he knows which vehicle to choose considering our budget to get the best car possible to fit our needs! We definitely trust him because of his cheerful and caring character and always giving us the best deals! Your rock, Dustin! More

I am so pleased with the service at columbia Chrysler. Luke and F.j were very nice and helpful . I'm driving away in a new 2019 compass so happy . Thank you to the great team at Columbia Chrysler. Two Luke and F.j were very nice and helpful . I'm driving away in a new 2019 compass so happy . Thank you to the great team at Columbia Chrysler. Two thumbs up . More

If we can just give you more than 5, we will do. Last night we bought our 2nd vehicle, I, my husband and our daughter Dennise really appreciated JUSTIN. He exceeded more than we expected, I always belie night we bought our 2nd vehicle, I, my husband and our daughter Dennise really appreciated JUSTIN. He exceeded more than we expected, I always believe product is just the secondary thing to make the client very happy. The most important is how you treat them well with respect and sincerity. 2 thumbs-up to Justin! You have our words that we will spread the good words about you! You are truly a mazing and great in everything :) Teresa, Ace and Dennise Espiritu. More