Columbia Chrysler

Good, simple experience F. Jay Harold was great to interact with. Always quick to get answers to questions and good company on the test drive. Was honest with me about the pr F. Jay Harold was great to interact with. Always quick to get answers to questions and good company on the test drive. Was honest with me about the pros and cons of the vehicle I was looking at and never tried to force anything on me I didn't need. Did the financing with JP Velasco and he was also a pleasure to work with. Worked within my budget to give me what I needed. Next time I'm in need of a car, I'll definitely return to Columbia Chrysler! More

I had an excellent experience here I dealt with some real professionals over the phone mostly since I’m four hours away and upon my arrival everything was as it should be ready to go no hassles no gimmicks s professionals over the phone mostly since I’m four hours away and upon my arrival everything was as it should be ready to go no hassles no gimmicks so give them a whirl you won’t be disappoint. More

Poor Service Centre care My HVAC on a dodge has been having issues for the past 2 years, I replaced the unit and the lights still persisted on and off. There is an electrical My HVAC on a dodge has been having issues for the past 2 years, I replaced the unit and the lights still persisted on and off. There is an electrical issue with this vehicle and the dealership mechanics do not know how to fix it. I have taken this repeatedly to and even talked to the Service Manager Rob Lo. Same excuse every time that they need to "replace" the HVAC which has already been replaced once. completely frustrated. I don't think the Service department is being managed well by Rob. He should be reviewing all work orders to ensure the correctness of work and customer satisfaction like other dealerships. Today Sept 10 I visited the dealership and handed in the Van for another look and to fix my Horn issue - but the result was the same. No repairs are done to HVAC, work not checked properly, supervised and ensured for the correctness of repair. Dodge does not make Vans and trucks that are not repairable. Such BS. I got the Van it was not vacuumed or cleaned. This is a common occurrence again no attention to detail of service. When I took the van into the bay a parts delivery vendor started cursing me and threatening to beat me up! Lol. I was just taking the Van to the vacuum bay he was behind and started calling me names and giving me bad words for not being patient, not sure why. Then a Columbia Dodge employee intervened in our exchange and started threatening me. The service manager Rob came out with another employee who was also yelling at me and when I explained the situation he just stood there. He didn't take any action. Not even a friendly gesture of support or regret at his employees yelling at me. I then spoke to the Sales Manager Brad and his colleague who was more sympathetic. The sales team is good here but Service needs considerable improvements in workmanship, service attitude and customer satisfaction - including a change in staff and young advisors. Change is needed at this dealership if they are to retain customers. I suspect they don't give a toss though! Thank you. More

This guy is a straight shooter. Test drove my Jeep on my day off and was back to purchase that saturday. Thanks for all your help Jay day off and was back to purchase that saturday. Thanks for all your help Jay More

Dealt with F Jay Harold in internet sales and he was awesome. He tried really hard to make the deal work on the vehicle my fiance wanted and in the end he made it possible for us to get it! He's a reall awesome. He tried really hard to make the deal work on the vehicle my fiance wanted and in the end he made it possible for us to get it! He's a really nice guy and we definitely feel like he went the extra mile for us! Everyone else at the dealer was also very nice and helpful! EDIT: Found out a month later that the used vehicle we bought still had a warranty on it even though our finance person told us the warranty had already expired on the vehicle while he was trying to sell us an extended warranty. Happy to have a warranty, sad someone at this dealership lied to us. More

Hats off to Franklin Jay Harold I have been known to be a difficult customer on occasion, tanks to Franklin Jay's professional manor my car buying experience At Columbia Chrysler wa I have been known to be a difficult customer on occasion, tanks to Franklin Jay's professional manor my car buying experience At Columbia Chrysler was a positive one. Franklin is knowledgeable courteous and helpful. I All of the staff I met at the dealer ship were first rate. I do recommend this dealership. More

Great Experience in buying a vehicle First time I have bought a vehicle on-line. F. Jay made me feel that my needs mattered and when I asked questions about the vehicle, he gave me accur First time I have bought a vehicle on-line. F. Jay made me feel that my needs mattered and when I asked questions about the vehicle, he gave me accurate answers. That those answers where exactly what the vehicle was when I saw it and bought it. Best customer service that I have ever received. I also liked the fact that this dealership did not charge a dealer fee as well as the deposit was refundable , have not seen that before with a car dealership. Would highly recommend F. Jay and this dealership to others who are looking at buying a vehicle -- used or new.. More

I was a first time buyer and F Jay helped me every step of the way. He cooperated with me every step of the way and gave me an excellent deal on an amazing car. Couldn’t be happier with the service from al of the way. He cooperated with me every step of the way and gave me an excellent deal on an amazing car. Couldn’t be happier with the service from all aspects of Columbia Chrysler. I would highly recommend this dealership to all prospective individuals in the car market. More

Never had a better experience buying a car. F.JAY is the man to talk to. He treated my family with so much respect and never pushed the sale at all. Great guy great dealership. Thanks F.JAY! man to talk to. He treated my family with so much respect and never pushed the sale at all. Great guy great dealership. Thanks F.JAY! More

Great service from F Jay Harold!! Straight to the point and got the vehicle to me with no issues. Would recommend FJ and his team anytime!! Brody and got the vehicle to me with no issues. Would recommend FJ and his team anytime!! Brody More