Cochrane Dodge Chrysler Jeep

Wiring Harness Installation Had Dealer install a specific wiring harness to flat tow my Jeep Cherokee. By all indications, work was done as per expectations and associated costs. Had Dealer install a specific wiring harness to flat tow my Jeep Cherokee. By all indications, work was done as per expectations and associated costs. More

After Sales Concern On Feb 10, 17 I called to resolve an issue related to the Protection Package I purchased with the 2015 Dodge Caravan I bought on Dec 12, 16. Please se On Feb 10, 17 I called to resolve an issue related to the Protection Package I purchased with the 2015 Dodge Caravan I bought on Dec 12, 16. Please see my review dated Dec 17, 16. I contacted the Sales Representative I purchased the vehicle through, Joe Cameron. He provided me the name of the person to contact and then left a message with them to call me back. After 3 days I had not heard from them and called and spoke to them and reported my problem. After 3 months the issue was not resolved and I finally lost my patience with the lack of response, follow through and failed promises from the individual. On May 24, 17 as a final straw, I did something I should of done a lot sooner, I contacted Joe Cameron back and updated him on the issue. Joe took my concerns to his manager and immediately called me back. He reported how upset his manager was about response I was given and that is was completely unexceptionable and would be addressed. As far as my original issue, Joe offered to monitor the progress and keep me informed. 2 days later Joe called me back to confirm that it was resolved to my satisfaction and that there were no other issues. I want to thank Joe Cameron and his manager for their fast response and while I may never know, I am confident they were concerned enough to insure the same thing would not happen to any of there other clients. I have 48 years of customer service experience and know problems occur, even with the best of intentions. But its how they are handle that prove the service. I could of saved myself a great deal of frustration by going to the person I trusted to help me make my purchase in the first place. Thanks Joe More

New Purchase Great service and honest dealings were what we experienced in the purchase of a Jeep Cherokee. There was no pushing as far as sales pressure and we fe Great service and honest dealings were what we experienced in the purchase of a Jeep Cherokee. There was no pushing as far as sales pressure and we felt quite comfortable making our purchase. I have used this dealership for service for five years now but first new car experience!! More

All points coveeed After almost 4 years of service experience with Cochrane Dodge I am confident that the technicians are extremely knowledgeable and mechanically compet After almost 4 years of service experience with Cochrane Dodge I am confident that the technicians are extremely knowledgeable and mechanically competent. The whole service team, from making the appointment, checking into the service department and driving away, is a group of competent people. All was excellent, once I learned that the cost per hour for labour has risen significantly over the past 60 years. More

Best service ever! I love these guys at Cochrane dodge, they are helpful and willing to listen to what you want! They sorted my new truck out super quick for me, I am so I love these guys at Cochrane dodge, they are helpful and willing to listen to what you want! They sorted my new truck out super quick for me, I am so happy with the service and my new truck that I am looking at buying another one from this location! More

friendly and informative and upfront! Friendly, informative and upfront! This will be my third vehicle purchased from Cochran Dodge. The thing I really like about this dealership is that Friendly, informative and upfront! This will be my third vehicle purchased from Cochran Dodge. The thing I really like about this dealership is that the sales people don't try to sell you on a payment! If you ask for the bottom line, you get the bottom line. They don't beat around the bush and are very upfront with pricing and discounts. Cheapest price I've found yet! More

2 x more expensive than Toyota for an oil change. Alright, I had my Tundra through there quick lube for an oil change and they didn't have my filter which is the usual for Cochrane. Went across and bo Alright, I had my Tundra through there quick lube for an oil change and they didn't have my filter which is the usual for Cochrane. Went across and bought one at Toyota. Came back and the guys changed my oil. Next thing I receive is a bill for 2 x the price of their Neighbour Cochrane Toyota. Oil Changes can't +2 x more when you are literally side by side. $75 at Toyota vs $157 at Cochrane Dodge. Take your vehicle to Cochrane Toyota. I phoned they did nothing. Told me to go to Toyota next time. More

New Vehicle accomplished where others had failed! We had been looking for a new vehicle for weeks that fitted our budget, needs and wants list! Cochrane Dodge achieved it in full. Great service from e We had been looking for a new vehicle for weeks that fitted our budget, needs and wants list! Cochrane Dodge achieved it in full. Great service from everyone! More

New journey! We just purchased a Dodge Journey. We took it out for a drive today and we're very pleased with its performance. Everyone was so great at the dealersh We just purchased a Dodge Journey. We took it out for a drive today and we're very pleased with its performance. Everyone was so great at the dealership. More

Poor customer with recalls and service work. This is the second time I've had to bring my vehicle in for service, I understand vehicles need work every now and again. Both times I've had to deal This is the second time I've had to bring my vehicle in for service, I understand vehicles need work every now and again. Both times I've had to deal with them has been very poor customer service and attitude from the service department. This isn't the first time I've heard this, I posted about it on my social media and got a surprising response of 20+ other people who will not ever buy a dodge again. More