Cochrane Dodge Chrysler Jeep

Poor customer with recalls and service work. This is the second time I've had to bring my vehicle in for service, I understand vehicles need work every now and again. Both times I've had to deal This is the second time I've had to bring my vehicle in for service, I understand vehicles need work every now and again. Both times I've had to deal with them has been very poor customer service and attitude from the service department. This isn't the first time I've heard this, I posted about it on my social media and got a surprising response of 20+ other people who will not ever buy a dodge again. More

Once again VERY satisfied with my overall experience I am so happy with the customer service I received at Cochrane Dodge, as always!!! Jamie made sure my experience at Cochrane Dodge was a pleasant one I am so happy with the customer service I received at Cochrane Dodge, as always!!! Jamie made sure my experience at Cochrane Dodge was a pleasant one, and helped me find the right vehicle for me and my family. And Tracy in finance made sure I was taken care of on the finance side of things, and made sure it was a smooth, painless transaction! I will forever be a Cochrane Dodge customer! Thanks for everything =) More

Awesome experience I came in for an oil change and the oil change team was the best. Along with the great service department, Matt was an excellent salesman and was very I came in for an oil change and the oil change team was the best. Along with the great service department, Matt was an excellent salesman and was very informative. To top it all of Joanne from Finance was also very helpful. Was also very nice to meet Nathan the Chrysler Rep too. More

Great experience at Cochrane Dodge. So very glad we went here and found Richard to help us with our purchase. We had shopped around at other dealers and were less than happy with the exp So very glad we went here and found Richard to help us with our purchase. We had shopped around at other dealers and were less than happy with the experiences at those places. Richard was very friendly and helpful, answered all our questions professionally and courteously. Gave us a great deal and made sure we were happy with every aspect of the purchase. Would not hesitate to recommend this dealership. Joanne looked after the final paperwork and she too was a joy to work with. Will go straight to these guys in future instead of wasting time at other dealers. More

Happy with used vehicle Bought a used vehicle from dodge and we are really happy with it and the service we got at Cochrane dodge, they were friendly and helpful. Bought a used vehicle from dodge and we are really happy with it and the service we got at Cochrane dodge, they were friendly and helpful. More

Go anywhere but there I have hit 4 strikes with this dealer. I had wanted a jeep jk for some time and my trip down disaster lane began with my trip to buy local. I firmly I have hit 4 strikes with this dealer. I had wanted a jeep jk for some time and my trip down disaster lane began with my trip to buy local. I firmly believe in supporting local businesses, and my cochrane address pointed me to cochrane dodge. MISTAKE ONE. Their website had wrong model vehicles listed at grossly inaccurate pricing. My sales experience was a joke with my sales individual having to report to some unseen OZ every 10 seconds. Frustration set in almost immediately. I was prepared to buy that day, but left without even a test drive. I ended up buying my jk the next day in Calgary. I found the vehicle I wanted with a price I was willing to pay. I have friends who had the same bait and switch experience with this dealership. Hoping to redeem my experience I went and purchased my towing package from them. STRIKE TWO. After I had installed my hitch and harness I was horrified to find out after the fact that I had paid upwards of double the going rate for these parts. Shame on me for not doing more research ahead of time. Regardless, parts prices this high are unconscionable. My vehicle is my daily driver and I commute into the city every day and my cruise control died just outside of my warranty. I am busy and needed weekend service. Guess what, the ONLY dealership within reasonable driving distance that had weekend appointments available inside 6 weeks was Cochrane Dodge. STRIKE THREE. I had been quoted out and told this one thing would fix the problem. WRONG. The bait and switch continued. Not only did the repair they did not fix the problem, they expected me to continue to pay and replace parts on what the termed "A PROCESS" that was akin to exploratory surgery, replacing overpriced part after overpriced part down the line of modules until the problem went away. I was also expected to pay shop labour rates for an obviously unqualified tecnicnician to learn how to properly fix a car. Any qualfied shop laughs at this story as it is simple to diagnose and fix. The real golden nugget of this story was that it was not a module, but the clock spring. I did complain this time and had the price reduced. They fixed my cruise control while simultaneously disabling my interior light dimmer ability. There was no way in xxxx I was going to take it back and be subjected to bait and switch dodge, aka cochrane dodge. As this problem, minor and annoying did not affect my drivability I was in no hurry to get it fixed. One day out of the blue I received an unsolicited text informing me my vehicle required service. I responded on the text and stated my problem. They asked me when I could book it in. STRIKE FOUR. Stupid me for thinking they wanted to right their failings with me I took the bait and set myself up for the switch. I took my vehicle in to get this problem fixed and was immediately met by an individual who made it very clear to me that he had much better things to do but could not partake until his last appointment of the day (ME) was gone. Not a great start. He began to ask me about adding services to my visit. I politely declined stating I was here to have them fix the problem they created. I didn't want to leave there without giving them something for me to pay for. I have a broken part I was willing to buy from them (I had done my homework this time and knew what it was worth). I was instantly denied as they did not have the time. Odd as they had plenty of time to do service work I declined. However, the real problems started when I was informed that there would be a charge for fixing their problem. The bait and switch hard at work in cochrane. They called me. I explained my problem. They booked me in and tried to screw me again. Either I have a huge target on my back or that is the fundamental business practice at that dealership. Do yourself a favor: shop and service your vehicle anywhere but there. I am sure I am not the only one who works hard for their money. If you want to have more of it left, DO NOT GO THERE. More

Bought a used vehicle for our son We have worked with the same salesman for our last 3 vehicles and we won't go anywhere else. Once Cody got us what we needed, he sent us to Joanne to We have worked with the same salesman for our last 3 vehicles and we won't go anywhere else. Once Cody got us what we needed, he sent us to Joanne to help finalize the paperwork and take payment. The whole process from start to finish was a great experience, very professional and personalized at the same time. We WILL be back! More

Fast Friendly Knowledgeable Professional Service I contacted Joe Cameron regarding a used Caravan I saw on Kijiji. His easy professional manner convinced me, on a cold winter night, the trip from Cal I contacted Joe Cameron regarding a used Caravan I saw on Kijiji. His easy professional manner convinced me, on a cold winter night, the trip from Calgary to Cochrane would be worth it. My wife and I test drove the vehicle with Joe and two others he thought might interest us. He answered all our questions and provided vehicle information that made our decision easy. He then prepared our offer which was accepted. Next, we met Robyn Wright, to arrange financing. Her qualified experience was easy to see immediately. She walked us through arranging financing and had an approval within 2 hours. Wow . . . .at 65 years old and with all the vehicles I ‘ve bought, I was never shown this was the way it could be done. Joe Cameron and Rob Wright amazed us and I am so happy I made that first call. PS I wrote this review after a week and I still have a smile on my face. More

New Chrysler 200 Limited We just purchased our new vehicle and were very pleased with the experience. Dean and Graham were excellent in putting the financial deal together an We just purchased our new vehicle and were very pleased with the experience. Dean and Graham were excellent in putting the financial deal together and Joanne oh-so-efficient in taking care of all the paper work! More

Bought a Jeep Jamie and Joanne at Cochrane Dodge were amazing. They took care of me when I was looking for a new vehicle. I got a great deal on exactly what I was l Jamie and Joanne at Cochrane Dodge were amazing. They took care of me when I was looking for a new vehicle. I got a great deal on exactly what I was looking for and they were very helpful and informative. Nothing like the city dealerships in Calgary. I'll be coming back in the future and definitely recommending friends and family here. Thanks guys! More