Clarington Nissan

I wish I can ignore the bad experience...but I can't They advertise...new management ..new attitude. I can't imagine how bad was the attitide before because what I experienced, was horrible!!!! My expe They advertise...new management ..new attitude. I can't imagine how bad was the attitide before because what I experienced, was horrible!!!! My experience has four stages. 1)Pre sale...incredible, friendly and positive. 2)During sale...confusing and being handled by 4 different staff, arrogant attitude (take it or leave it). We paid full price, cash and not a penny of discount. I was given false information regarding the car being under warranty and the car needed a minor repair they didnt notice. 3)Post sale... horrendous, messages left with no answer for Dennis, leaving more messages with the receptionist and nothing, no consideration for the customer at all, even after two days. We just needed the copy of the insurance slip that they were supposed to give us and they didn't. Mike, a manager with the dealership was going around the issue when I asked what happened, he was unable to give an explanation for the lack of follow through and then never communicated again with me for a few days. 4)Post sale, after concerns reported and ten days after the sale.......better. Josh, (another manager) called me, he acknowledged the issues, aplogized and tried his best to justify his staff's inability to provide quality of service. If it wasn't for Josh my rating would have been a 1. I think they might improve with time and more qualified staff. This is a true review of my experience, belive me, no drama addedd. More

Superior sales experience! I purchased a used vehicle from Brian, Josh also helped with negotiations. My experience was excellent. These gentlemen were friendly, very profession I purchased a used vehicle from Brian, Josh also helped with negotiations. My experience was excellent. These gentlemen were friendly, very professional and worked very exceptionally hard to put a fantastic deal together for me. I highly recommend this Nissan dealer (Clarington) and these knowledgeable individuals for your next vehicle purchase. Top notch!! More

Fantastic Customer service. Dylan took the time to listen to my concerns and ensured that the service department manager was listening too. Taking that extra step to make sure c Dylan took the time to listen to my concerns and ensured that the service department manager was listening too. Taking that extra step to make sure customers are happy even if the end result is not what they wanted, goes a long way in ensuring they remain your customer. Nissan Clarington/Dylan Bedal did that for me today. More

Made sure it was right! Great dealership all around. We had an unfortunate situation with a car and they were sure to fix and make it right! Christina went above and beyond Great dealership all around. We had an unfortunate situation with a car and they were sure to fix and make it right! Christina went above and beyond and everyone we dealt with was very helpful! Tom explained things to us and Wes the service guy made sure done right! Jonathon was great too. More

Excellent service My experience with service was excellent. Very prompt and efficient. Was very pleased and surprised they washed my vehicle. Very satisfied and I will My experience with service was excellent. Very prompt and efficient. Was very pleased and surprised they washed my vehicle. Very satisfied and I will be coming back for service. More

Clarington Nissan’s awesome service team! I felt welcomed, where Jessica was very detailed in understanding the issue with the truck and made sure I was constantly kept informed about the prog I felt welcomed, where Jessica was very detailed in understanding the issue with the truck and made sure I was constantly kept informed about the progress. Lloyd, Jason and Akash did such a great job on my truck that the drive back felt I was in a new truck. I like to mention that Lloyd also helped in answering questions about air intakes and exhaust systems. Because of Jessica’s keen attention to detail I was able to redeem a free service that I would have otherwise paid for. She also very seamlessly coordinates and multitasks between the boys working on the vehicle and the customer. Overall the entire team works like a well oiled machine and a five star rating falls short of how much I appreciate their work. They are willing to go the extra mile and this shows in their excellent service. Everyone on this team needs a pat on the back. Because of this I am and will be a loyal customer of Clarington Nissan. Nissan Canada would benefit from cloning this teams dynamic to other dealerships across Ontario and Canada. More

dishonest, nasty sales guys Tom and Johnathan are nasty sales guys. They never give proper answers to questions and keep blaming each other for their wrong doings. Their level Tom and Johnathan are nasty sales guys. They never give proper answers to questions and keep blaming each other for their wrong doings. Their level of unprofessionalism is disgraceful to all sales people out there. More

Excellent experience! Staff listened, were responsive to our needs; provided options for consideration. Staff proud and familiar with Nissan product. No pressure sales! Hop Staff listened, were responsive to our needs; provided options for consideration. Staff proud and familiar with Nissan product. No pressure sales! Hoping the service department will be just as good as I plan on taking my car there for it’s regular maintenance and service. More

Warranty debacle Seems I fell through every crack they had..or found. Not happy. .assured it wasn't their usual service and they let me down again. Don't take a car th Seems I fell through every crack they had..or found. Not happy. .assured it wasn't their usual service and they let me down again. Don't take a car there if you didn't buy it there as you don't count..even if it is under warranty. More

Excellent Everyone was excellent. I knew that I was in great hands, got the right advice, prompt service and hassle free. Definitely recommend this dealership Everyone was excellent. I knew that I was in great hands, got the right advice, prompt service and hassle free. Definitely recommend this dealership to my friends and family. More