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Charlesglen Toyota - Service Centre

Calgary, AB

4.2
149 Reviews

149 Reviews of Charlesglen Toyota - Service Centre

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July 15, 2025

You sold we a 2019 Rav4 a few months ago. The lift gate is now not working on the vehicle. I have checked Dr. Google and nothing has worked. I have called your Service Department and they sai More

by d_thorsten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larisa Guevarra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Charlesglen Toyota responded

Thanks Donna for giving Charlesglen an opportunity to make things better. As discussed our shop foreman looked at your RAV4 and noted we may need to replace the hinges. From the time he looked at it to now, I am happy to hear it is working but I will continue to follow up with you. Our commitment to you is to ensure you have the best possible purchase experience and I will continue to follow up with you. Thank you, Phil Dao, General Sales Manager

Jul 27, 2025 -

d_thorsten responded

Phil, I do appreciate that you have followed up on my liftgate problem for many days. The lift does work now (80%) of the time. I don't know what your shop foreman did to it but I am glad that it works. Thank you for making my experience better with this issue. I hope the lift continues to work so I don't have to shell out any money for this known hinge problem.

March 28, 2025

Very happy with the service provided by Charlesglen Toyota. The service was very efficient and the staff were very helpful , friendly. More

by edmundau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larisa Guevarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blair Springs
January 30, 2025

Never buy tires or rims from them as they have zero warranty. If I buy tires and rims from Okay Tire, Foundation, Fountain Tire, Canadian Tire and even Costco, they warranty the products they sell and More

by Unhappy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kirby Fiander
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Kirby is the best, why see anyone else? ?? Love you Kirby! Listens to all my needs and takes the best care. More

by Black matrix with purple rims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob To
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirby Fiander
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2024

Excellent! !! A word that could i express to Mr, Hanyang Wang, service manager of service department. He give me a wonderful experience of having a second servic More

by romulojr78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanyang Wang
October 10, 2024

I always had a great service . Just recently changed my tires. Service advisor kirby is awesome and very helpful. Charlesglen Toyota service is recommendable!!! More

by ricardojrhgonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby Fiander
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

Poor service from Kirby from service department. Doesn't listen to customer.. stay away please. More

by Polux20002000
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirby Fiander
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 19, 2024

Thank you to Kelsey Rivest and your technician team. You have made me a life-time customer! I used to sell VW’s for 2 years, and I learned that it was the service department that generated repeat purc More

by Gary Semotiuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Rivest
July 07, 2024

On July 5, the engine light came on in my Rav unexpectedly. I immediately drove to Charlesglen at 3:00 p.m. Kelcee Harris was my service representative and she was so kind and understanding. S More

by Ceceimelda22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelcee Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Tran
May 26, 2024

Fast, efficient, thorough and polite. Good explanation of planned procedures Will return as required. Thanks More

by Ja567746
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorne Shire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Ishaq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirby Fiander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcee Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micky Nanda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark McQueen, Tyler Medland, William Lane
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